Customer Service Front Desk
Resume:
Jaykumar Patel
********.*****@****.***
Southern New Hampshire University 183 Pearl Street 2500 North River Road Keene, NH 03431
Manchester, NH 03106
Education
Southern New Hampshire University Manchester, NH
Bachelor of Business Administration August 2018
GPA: 3.24
Professional Experience
Best Western, Keene, NH
Front Desk Associate June 2014-Present
Welcome guests upon entry to the hotel, assist them with check in and check out.
Answer calls, book reservations, and assign rooms
Manage front desk tasks for 120+ rooms to ensure efficient operations
Greet guests with appreciable hospitality in order to provide exceptional customer service
Resolve guest complaints courteously to encourage repeat business
Maintain high degree of professionalism by doing the job correctly and professionally
Effective communication with 20+ staff members to ensure that great quality service is provided to guests
Familiar and use of MSI WinPM and MSI CloudPM software system
Event planning and working on function and banquets Activities/Volunteer/Group Projects
Future Business Leaders of America Sept 2012-June 2014
Attended events organized by the high school
Volunteered for Dream Catchers as a group class project Sept 2017-April 2018 Worked on a sustainable group project which consisted of competition among class members Skills
Proficient in Word, Excel and PowerPoint
Native proficiency in Gujarati and Hindi
Elementary proficiency in Spanish
Time Management
Quick Learner
Contact this candidate