Data Entry Customer Service
Resume:
Julia Hobbs
Fort Worth TX,76133
*********@*****.***
SUMMARY:
•Five plus years of Receptionist experience including working in medical offices.
•Proficient in answering Multi-Line PBX Phone System
•Experience in assisting customers via phone; answering questions, pulling orders, communicating changes in orders and document changes made to different orders and request.
•Excellent Communication skills, Computer, Customer Service Skills
Computer Skills:
Data Entry, Micro-Soft Windows, Word, Excel, Outlook, Multi task, Attention to detail,10 key touch, Typing, Copier/fax, Payroll, Filing Alpha, Numeric, Property Titles, Contracts, Breaches, Deeds, Oil and Property Leases, Shipping, Receiving.
EDUCATION:
•High School Diploma, Terrell High School, Terrell TX
•Course Work: University of Ashford - DFW Business School
EXPERIENCE:
Texas Center for Urology Burleson TX Mar 2018-Jun 2018
Receptionist / Check Out Clerk
Answer multi line phones, Check Out patients and some assistance with Singing in patients, transfer all call to proper extensions, Data Entry, Micro-soft office, Word, Outlook, New Patient paperwork making sure the demographics on the paperwork are accurate, Applications, Clinical summary and updates to fill out if not current or outdated,,Carecloud, Task Clinical making sure a are completed URO Chart verifying patient complete history files information by name of date of birth, Scheduling appointments for each referring physician Injections, Bio T, Lupron, Vasectomy, Imaging, Cystoscopy,UTI,Nurse Visits, Tumpt with and without biopsy, Ultrasounds, Call next day appointment reminders and confirmation, Emergency visits, receive and distribute all in office faxes to proper department, fax all Radiology orders to Outpatient scheduling various imaging centers and hospitals, Labs, X-Ray Referrals Doctor to Doctor, Collecting Co-payments and Deductibles that were not meet according to verification and pay scale codes,Ins Carriers, Scanning, Cancellations, Appoint reschedules and moves Doctors out of office, and Closer remain after 5:00 pm until last patient was seen and the Doctor give you their chart to schedule their next task and appointment time and orders, Close out daily payment batch record amount and compare with payment machine and cash receipts, Housekeeping maintain front Lobby,Radio, TV, Lock Office doors and Lights Out .
THE JOINT SOUTHLAKE TX Nov 2017 PT
Receptionist /Wellness Clerk
Answer Phones, Sign in patients, Verify personal information in Atlas, Advantage, Data Entry, Word,Excel, Outlook, Other Office Software, Inbound call and, Outbound calls to patient to verify information, Eligibility by Plan, Disclaimers to Patients, Clinic offices availability, Various Wellness plans and Packages, Personal Care Plans guide for the patients’ needs according to the Doctors orders offered to patients, Patient discount programs page, .Total Chiropractic care for patients,Change examine paper for Doctor's next patient take payments, Cash OR Credit Card, Bank deposits .X-ray referral,
American Specialty Health South Lake TX Oct 2016-June 2017
Customer Service / Patient Benefit Verification
•Answer calls, Data Entry, Inbound calls, Outbound calls to patient to verify benefits, Eligibility by Plan, Disclaimers, Patients, Members, Clinic offices, Various Health Plans, Personal Care Plans, Patient Subluxation Limitations, Houston, Microchip discount programs page, Unable to Find Eligibility Research for Patients (UTV),
•Affinity discount list for health plans for patients
•Choose Healthy Health Care Providers website for patients to make appointments with, other Health Care Modules, CPT codes, Fee Schedules
•Eligibility, Benefits, Patient, Cigna Portal verification,
•Chiropractic, Physical Therapy (PT), Massage Therapy(MT), Medical Necessity Review (MNR), Occupational Therapy (OT), update changes as needed for all Health Plans
•Acupuncture, Primary Care Physician
Chase DFW, TX Mar 2016 – Jul 2016 Center Closing
Administrative Assistant (Automotive)
•Quest ICAF, account information for the title of the account that being worked.
•ICAF, Title, Memos, Vehicle, Image, Type, Make, Model. TC Status, WC and Action codes, Review each file by State and state Direct Motor Vehicle regulations.
•Outlook emails
•RSA Recovery System Automotive
RAZ Imports Arlington, TX Feb 2014 - Jul 2015
Receptionist
•Answer Multi-Line PBX Phone System
•Greet visitors
•Assist customers via phone; answered questions, pull orders, communicate changes in orders and document changes made to different orders and requests
•Assisted additional departments with projects including; mail, filing, sorting of shipping and shipping paper work, filed and cancellations orders, shipped packages via Fed EX, UPS, and Certified.
Ajilon Administrative and Management Professionals Fort Worth, TX Jun 2006 - Sep 2014
Receptionist
•Front Desk Coordinator, Client/ Customer Service
•Answer Multi- Line Phone System, Attention to Detail,
•Computer skills, Micro-Soft Publisher, Windows, Word, Via Excel
•Schedules Client Data, Forms, Billing Log, Criminal History, Daily Schedules, Attendance, Nurses monthly scheduled visits. Schedule patient schedule to see physicians. Radiology. X-ray, Lab orders faxed scanned into system and delivered to doctors that request orders.
•Create monthly calendars for all schedule meetings, other office software downloaded by NCTHC/ABBI, Data Entry
•Transfer all calls to correct departments
•Assisting Additional departments, Mail Room, Inter Office Mail Sorter, Distribute, Shipping, and Receiving
•File Leases by date received Four Sevens Oil and Gas
•Organizing Lease Folders Making sure that all leases have all required documents and signatures to Process Lease
•Assist Oil Lease Landsmen with typing Lease Contracts, Proof read and correct missed typed information on leases
•Assist Managers and Human Resources
•Completed time-based assignments
•Scan Leases, Deliver Leases to Attorney's Office as needed, Accounting
•Collections (Medical Records Department) Data Entry changes on their accounts
•Assist with all intakes and referrals
•Obtain authorization of Medicare coverage, orders from the physician, assisting Managers with Requested projects as needed
•Scanning and Pulling Files for Physicians and delivered to Physicians Transport and Pick up Medical Charts for Medical Records
•Verify Patient Information matches identification numbers is accurate. Patient file organization
Bishop, Payne, Harvard and Kaitcer Fort Worth TX Sep 2008 - Oct 2009
Receptionist Front Desk Coordinator, Customer/ Client Services
•Answer Multi-Line Phone System
•Computer skills, Micro-Soft Publisher, Windows, Word, Excel, other office software by Bishop, Payne
•Data Entry
•Assisting Additional departments, Mailroom, Pitney Bowes mail machine, Sorter, Distribute, Shipping, Micro-Fiche, Title Contract verifications, Receiving, Mobius, Juris Timesheet, Juris/ Client Matters -First American Title Co- Resido's
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Fort Worth Community Credit Union Fort Worth, TX Jul 1997 - May 2006
Receptionist
•Operate 60-line PBX telephone system
•Front Desk
•Attention to Detail, Transfer all calls to the proper departments
•Handle Certificate Deposits, Collections Delinquency notices mail outs and reminders
•Compile New Account files
•Organize IRA papers for Member Services, Scan, and Stamp Completed Member Applications
•Data Entry add updates to members, accounts
•Assist Secretary with Certified Mail
•Produce Auction Letters
•Prepare Executive meetings for Management and Employees
•Assist Processing certified notices via Data Entry
•Assist Human Resources, labels, updating leave and pay period, Schedules, application packets
•Process Cash Advance, Credit Card receipt to correct statement, calculate all Cashier's Checks daily balances and month end and forward to Accounting, Count Money, Balance Vault and Fill and Refill ATM machine
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