Customer Service Representative
Resume:
Amy L. Coelho
*** ********* ****** ************, ** 43147
**********@*****.***
Summary
During my tenure at each of these institutions, I have been entrusted with a large amount of responsibility, both financially, as well as in terms of confidentiality. I have been employed in cash handling/ledger balancing/auditing, as well as in a customer service capacity for various financial institutions, which has enhanced my communication and organizational skills. I have demonstrated sales abilities and work well in a goal-oriented environment. I am a “people person”, who is happy to routinely go above and beyond in my duties, but I am also highly analytical and love to find creative solutions to problems. I make it my priority to make customers and co-workers smile, and am skilled in managing my own workload, as well as maintaining self- discipline. Most importantly, I am well organized, and highly efficient. I would be delighted to bring my positive attitude and professional demeanor to your team. I look forward to meeting with you! Experience
La Boit Specialty Vehicles, Inc.
Executive Assistant to National Sales Director
Gahanna, OH-- Aug 2017- Present
As the Administrative Assistant to the Sales Director, I am the right hand of the sales team. I have completely redesigned all of La Boit’s external marketing materials, including both print advertisements, as well as informational materials that are sent to clients. In my redesigning of promotional material, as well as our company website, I have saved the company over $30,000 in contractor fees between 2017 and 2018. I create and modify new and existing invoices to reflect balances due and deposits/payments received, as well as updating and maintaining current price sheets for each industry we offer. I capture and send progress photos multiple times each week, as well as update clients on the current progress/timeline of their vehicle build. I photograph vehicles, both inside and out, and take professional quality photographs for use in our promotional materials, as well as maintaining prints of finished photographs in our building. I answer our multi-line phone system and forward calls to appropriate parties. In my position, I am also charged with organizing and maintaining scheduled appointments with clients, as well as assisting with travel arrangements and event planning. Accomplishments
● Saved La Boit Over $30,000 in Contractor’s Fees
● Right Hand to National Sales Director at Multi-Million Dollar Company
● Charged with Designing All External Marketing Materials/Monthly Print Advertisements
● Acts as Liaison between Client and Sales Director
● Invoicing and Maintaining Pricing Documentation
PNC Financial Group
Branch Sales and Service Representative
Clintonville, OH July 2016-Aug 2017
In my position as a Branch Sales and Service Representative, I was in constant communication with the public, so I am well versed in the nuances of professionalism. I have a good head for numbers and was able to use my mathematical abilities to assist clients in planning for their future. My focus is team centric, and as such, I can both prioritize continued customer satisfaction, while also maintaining forward momentum for company goals.
Accomplishments
● Financial Planning/Budgeting
● Sales and Service
● Expert Organizational Skills
Internet Archive
Scanner/Republisher
San Francisco, CA Feb 2014- July 2016
I was employed with The Internet Archive as a Republisher for two years. I telecommuted, so I had to be efficient with my time, as well as highly disciplined in my work schedule. I was charged with quality assurance as well as quality control, and as such, was able to demonstrate my patience and attention to quality and detail of data. Accomplishments
● Consistently Exceeding Quality Expectations
● Professional Decorum
● Spotless Attendance Record
● Corresponding and Partnering with a Diverse Group of Co-Workers from Around the Globe Commerce Bank
Customer Service Representative
Red Bank, NJ 2007-2008
My experience at Commerce was as a Customer Service Representative. It was my pleasure to welcome clients to my desk, open accounts, close accounts, and put customer satisfaction above all else. I also routinely assisted in vault audits and ran the collections for back payments of safety deposit boxes. I operated a multi-line phone and answered in a polite and helpful manner. I managed my own workload and used my time efficiently. Accomplishments
● Vault auditing/handling large currency
● Engaging customers in conversation, assisting with increasing their level of company satisfaction and cross selling accounts as necessary
Education
Grand Canyon University
Working toward MBA with a concentration in Accounting- 2018- Present Monmouth University
Bachelors of Arts in Psychology- 2007
Skills
● Mastery of Excel and all other MS Office Programs
● Mastery of Adobe Creative Suite Programs
● Math-Minded
● Computer Savvy
● Customer-Oriented
● Empathetic
● Highly Organized and Disciplined
● Hard Working
● Quick Learner
● Attention to Detail
● Dedicated
● Creative Thinker
References
Available Upon Request.
Thank you for your time!
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