Administrative Manager
Resume:
Christine Ambrecht
*********.********@*****.*** linkedin.com Christine-Ambrecht-01717760 Professional Summary
Hands on experienced in new business development, small business start up and franchise proprietorship. Professional office and project coordination skills with years of experience in senior level customer service. Highly effective management skills with the ability and busi- ness knowledge to handle analytical decisions in all areas of small business, franchise and of- fice management. Proven team leader with successful business relationships with clients, staff and management. Known for working well with a team or independently with sound de- cision making skills. Held a secret clearance under previous employment. Professional Experience, Skills and Expertise
S & C Therapy Inc. dba Massage Envy Lincoln & Sacramento, California President, Franchisee and General Manager (February 2006 - April 2018)
• Formulated and built a Small Business S-Corp and DBA. Created a business plan to in- clude, selection of a California business name, registration and incorporation of the business entity, filing the DBA’s, obtaining Federal Employer Identification, opened company bank accounts and credit cards. Obtained business licenses, permits as well as all maintaining all company annual and ongoing requirements. Complied with Fed- eral and State laws including writing and reviewing legal documents and contracts. Coordinated small business capital resourcing, budget management of equipment, commercial retail space acquisition and analyzed complete business financials.
• Strategic development skills in market analysis, brand advancement, adverting cam- paigns, client development, technology solutions (print & online) marketing strate- gies, networking and market research. Defined business goals with discipline in time management and human relation. Acquisition and retention of clients with motivation to continue future business growth for the Clinics, Region and Corporate Office.
• High level management customer service skills with proven positive reviews on Fran- chisee and Social Media platforms with consistent conflict resolution skills and the ability to work well under pressure and within deadlines. Remained within full align- ment with Massage Envy’s promise, purpose, vision and values as well as completion, documentation and follow up on compliance requirements and franchisee operation manuals. Self motivated leader of total performance of all field operation units in- cluding revenue and profit growth.
• Accountable for overall administration, coordination and evaluation of human re- source plans and programs. Implemented and revised compensation programs, creat- ed and revised job descriptions, organized salary surveys and budgets, developed and evaluated personnel policies & procedures, oversaw recruitment for all personnel, conducted new employee orientations, counseled and conducted exit interviews. Managed department records and reports, compiled and filed bi-weekly payroll, main- tained company training requirements and organizational charts. Independent Consignment Sales - Ebay Lincoln, California On Line Sales Consultant for S & D Motorcycles (July 2002 - October 2005)
• Managed the day to day operation of a seller account on Ebay with focus on acquiring new clients for E-Commerce sales of vintage motorcycles parts and manuals.
• Proficient in the process of internet ad sales including product acquisition, research, categorizing, marketing, listing and shipping.
• Maintained product organization, handled Q&A’s and product sale & payments. Bartig, Basler & Ray, CPA’s Roseville, California Senior Administrator (June 2000 - June 2001)
• Assembled, coordinated and supported filing of tax returns and tax related deadlines.
• Executed administrative duties such as faxing, copying, answering multi line phones and collections.
• Assisted in overseeing of office administrative associates and back up office support. Lockheed Martin Management & Data Systems Sunnyvale, California Senior Secretary / Personal Administrative Assistant (December 1992 - February 2000)
• Provided diverse, site-wide Personal Assistant duties for the Director of Operations and staff using initiative and discretion to accept all action items as the site liaison.
• Responsible for high level contact and exposure to sensitive information necessitating considerable discretion.
• Completed diverse administrative duties such as travel coordination, supply and office resource coordination, calendaring, meeting preparation, file and report productions.
• Held Top Secret Clearance.
Education & Skills
Massage Envy, Phoenix, Arizona
Annual Training in Customer Service, Marketing, Management, Business Strategies and Policies and Procedures
University of Phoenix, Online
Courses in Business Administration and Management
Merced College, Merced, California
Associates of Science Degree in Business Information
*** References upon request
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