Customer Service Store Manager

TODD MILBRANDT

Omaha, NE • 402-***-**** • *************@*****.***

Accomplished and energetic executive with a solid history of high quality achievement in property management, business development and government contract environments. Recognized leader with proven employee engagement and retention results. Areas of expertise include performance analysis, operations management, quality assurance and collaboration with multiple departments. Managed multiple sites across Nebraska with P & L accountability. Customer Service Continuous Learning

Operations/Contract Compliance Leadership/Coaching Budgeting/P & L Accountability Negotiation

Practical Problem Solving Contract/Business Management Community Service Business Development

2017 - Present District Manager

RV Horizons, Inc., Omaha, NE

Responsible for operation of numerous manufactured housing communities in Nebraska and South Dakota; leasing and rent collection, managing employees for performance and staffing, overseeing make-ready of manufactured homes, managing community expenses, inventory, budgets and goals.

Manage 10 properties and over 1,100 manufactured homes exceeding $435,000 per month in revenue.

Reduced delinquency from 14% to 3.8% year-to-date. Mentor 10 community managers with less than one year of experience. Expertise in identifying strategic planning initiatives for the district. 1993 - 2016 Vice President of Contracting Services and Corporate Engagement Goodwill Industries of Northeast Nebraska and Southwest Iowa, Omaha, NE Responsible for budgeting and oversight of department compliance, quality assurance and profitability. Procured and managed several federal and commercial contracts, while employing hundreds of people with intellectual and physical disabilities in multiple locations. Played integral role in increasing retail sales through innovative idea generation, and merchandising strategy.

Achieved excellent customer service ratings through training and modeling customer focus behaviors.

Strong negotiation skills, including supply, equipment and sub-contractor procurement. Responsible for facility maintenance 10-year plan for 15 retail locations. Successfully negotiated contracts for preventive and reactive maintenance, including grounds and store janitorial program.

Summary

Key Strengths

Professional Experience

Worked with C-Level management in the procurement of new business accounts for retail partners.

Recognized within Goodwill Industries International’s network for Management Excellence, 2001, 2006 and 2012.

Developed strong operations management teams and trained several direct reports to achieve performance excellence.

Delivered effective execution of multiple business plans. Assisted with new store planning and remodels of retail stores. Built senior level relationships with vendors, customers, and government officials. 1989 - 1991 Call Center Authorizations Manager

First Data Corporation, Omaha, NE

Responsible for operations of the Credit Card Authorizations Department with a staff of 8 direct reports and 192 employees. Responsible for an operating budget of $17 million and the reporting of financial and volume quarterly reports. Interacted routinely with MasterCard and Visa International Support Groups. Implemented numerous quality/production enhancements. 1980 - 1989 Store Manager, Duncanville, TX

Walmart, Various Locations

Responsible for all aspects of operation of a $19 million retail store with 237 employees. Directed and controlled expenses, assured adequate inventories and controlled budgets. Employed proficient merchandising skills throughout my career. Provided strong emphasis on training employees. Monitored sales activities to ensure excellent customer service, while maintaining store profitability. Enforced safety, health, and security rules. Previous Positions - Walmart:

Store Manager, Albuquerque, NM: Sent to Albuquerque to control major shrink problems. Store Manager, Muscatine, IA

Store Manager, Grinnell, IA: First store manager position. Walmart Assistant: Participated in 4 new store set-ups and remodels. Bachelor of Science in Business Administration

University of Nebraska, Lincoln, NE

Senior Leadership

Goodwill Industries, Inc., Bethesda, MD

Serve as Board Chairman for Rite of Passage Girls School Education & Training

Community Service

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