Professional Summary

Skills

Work History

ROXANNE NORTON

**** ******* **.,***********,** 48895 • 517-***-**** • ac6xs9@r.postjobfree.com Versatile administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with a positive and upbeat personality. Advanced abilities in MS Excel, Word, and Access, Email, Internet, and several EMR systems. Presentation design

Relationship building

Medical billing

HIPAA compliance

Deadline driven

Policy and procedure modification

Internal communications

Customer Billing

Budgeting

Billing

Managed Care

Deadline driven

Policy and procedure modification

Internal communications

Presentation design

Relationship building

Medical billing

HIPAA compliance

Financial Analysis

Community Health

Research

Medical Coding

Business Office Manager, 11/2017 to 04/2018

Cedar Creek Hospital – Saint Johns, MI

Verified insurance coverage to prepare for upcoming patient appointments. Reviewed, verified, and assessed applications and supporting documents in accordance with established guidelines to determine financial aid eligibility. Corresponded with clients through email, telephone, or postal mail. Answered telephone inquiries from clients, vendors and the public. Reviewed checks and promissory notes with respect to the current eligibility of intended aid recipients.

Assisted with event planning, including associated travel and logistical arrangements. Checked accuracy and integrity of files and resolved errors. Compiled and analyzed data using spreadsheets or other database software such as Exel and Word. Improved timely paying of bills by developing flexible payment plans for patients. Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.

Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

Medical Director, 02/2014 to 11/2017

Senior Country Care Services – Mason, MI

Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development and patient relations. Created effective marketing plans to attract new physicians to practice. Maintained compliance with local, national and federal requirements by tracking staff education and certifications.

Administered financial management functions, including medical billing and collections, marketing and operational budgets.

Improved patient outcomes and delivery of care through improve clinical quality processes. Defined medical and administrative best practices by writing policies and procedures. Devised plans to drive achievement of goals related to health, safety and employee relations. Conceptualized plans to drive business development and build relationships with healthcare partners.

Created systems and controls to improve patient records management. Developed patient care plans, including assessments, evaluations and nursing diagnoses. Medical Office Manager, 04/2011 to 02/2014

At Home Doctors PC – Howell, MI

Managed healthcare staff while providing opportunities for continued education to improve patient care and office workflow.

Reviewed resumes for hiring qualified staff members for 2 office locations. Managed all areas of accounts receivables.

Created office policies and procedures to improve patient flow and employee performance. Increased revenue by 30% by adopting new billing procedures. Entered details such as payments, account information and call logs into the computer system. Responded to customer requests via telephone and email. Developed new process for employee evaluation which resulted in marked performance improvements.

Verified data integrity and accuracy.

Classification Supervisor, 08/2006 to 01/2011

Education

Certifications

Additional Information

JPMorgan Global Trade Services – Southfield, MI

Managed 8 direct employees, designed and maintained several databases for client monthly reporting, worked closely with US Customs, transitioned new business, employee training. Provided instruction, coaching and motivation to all employees during the shift. Directed staff of 8 personnel and managed workflow for automotive imports. Developed reputation as an efficient service provider with high levels of accuracy. Responded to all customer inquiries thoroughly and professionally. Handled daily heavy flow of imports and cooperated with the NAFTA certification team and Customs brokerage to ensure lesser duty rates on customer imports. Medical Assistant Certification - Ross Medical: 2011 High School Diploma: 1994

Webberville High School

BLS Healthcare Provider CPR Certification - American Heart Association CERTIFICATIONS/ AWARDS, Community Excellence Award - 2016 and 2017 Educator and Mentor Award - 2010 Perfect Attendance Awards - 2010

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