Customer Service Manager
Resume:
Suzanne Hamilton
St. Augustine FL 32086
Objective: Seeking an office manager position where my strong organizational skills, billing and coding experience and people skills will be utilized to the fullest capacity.
Qualifications:
Bachelors Degree in Business and Science Management
Over 15+ years experience providing customer service and administrative duties
Experience: Carestream, Emdeon, data entry with ICat, Dentrix, Word Perfect, Win97 Win07, Intergy, NetPractice, Orthopad, OMS Vision, Excel, Cloud9, OrthoBanc
Proficient organizational skills and time management
Ability to perform multiple tasks efficiently and effectively
Customer service, sales or marketing experience entailing one on one interaction.
Command of professional presentation skills and be comfortable presenting to groups both large and small.
Demonstrate knowledge of personal software packages in order to perform enrollment functions as described above.
ICD-9 and ICD-10 billing trained
Insurance verification, insurance processing, insurance pre-authorizations, denial decisions and appeals
Statement knowledge
Education
University of Phoenix
December 14, 2009
Bachelors of Science and Management
GPA 3.65
Employment
Dr. William J. Glenos February 2018 – August 2018
Office Manager/Financial Coordinator
Responsibilities: Patient correspondence, patient relations, insurance verification, new patient calls, creating contracts from treatment plans for patients without insurance and patients with insurance (primary, secondary and tertiary), verifying coordination of benefits (standard vs non-duplicating), 30 60 90 reports(aging reports), monthly reports, semi-annual reports, marketing, creating sand submission of claims to insurances, resolving denied claims, resolving delinquent accounts, scheduling patients, scheduling dentist lunches, conducting monthly team meetings, answering phone calls, collections of accounts, transferring of accounts, and creating auto monthly accounts vs patient monthly. I enjoy new challenges and work extremely well with doctors, team members and patient relations.
Dr. Horace K. Wood November 2011 – February 2018
Office Manger
Responsibilities: ICD-9 and ICD-10 billing trained, insurance verification, collect co pays, insurance aging reports, patient aging reports, manage Dr. Wood’s schedule, conduct treatments plans for patients, review patients financial obligations, manage multi line phone system, daily balance reports, monthly balance reports, all accounts for collections, court obligations with collection accounts, responsible contact for all insurance companies, direct contact for Phoenix Systems in EHR transfer
Heartland Dental Care – St Augustine Family Dentistry January 2011 – Oct. 2011
Business Assistant: training for eventual management position
Responsibilities: insurance verification, collect co pays, insurance aging reports, patient aging reports, manage schedule for 3 doctors, 3 hygienists and 6 dental assistants, conduct treatment plans, set up financing programs, manage multi line phone system, monthly balance report, open and close office, deposits, Dentrix software. I have exceptional communication skills with doctors, hygienists, assistants and patients.
Orthopaedic Associates of St. Augustine, FL March 2005 – March 2010
Intake coordinator, ADP and PTO supervisor of therapists and front office, insurance verification, managing schedule for 6+ therapists, charge entry, create and manage templates for therapists, answer multiline phone system. I feel I have great rapport and communication skills with doctors, therapists, staff and patient needs. Member of Stryker Committee for new software
Dr. William J. Glenos, St. Augustine FL June 2001-June 2004
Managed scheduling coordination of all patients, monitored and coordinated cancellations with daily appointment gaps, processed payments transactions, operated multi line phone system, processed paperwork for new patient’s intake
Kresge, Platt, and Abare, St. Augustine FL June 2000- May 2001
Answered multi line phone system, managed appointments, assembled and distributed tax returns
The Learning Nook July 1998-June 2000
Planned and prepared quarterly lesson plans, managed classroom effectively fostering a greater understanding of the material for the student’s
Vanderburgh Circuit Court March 1994-July 1998
Intake and process new probationer from court system, managed calendars for six probation officers, answered multiline phone system for Judges and Probation officers, copying, filing, set up referrals
Awards
PTO President at Hartley Elementary 2006
Kappa Delta Sorority House Manager – Spring 1989
Spirit Committee 1987, 1988 Western Kentucky University, Rush Committee
Numerous Horsemanship and Swimming Awards
Professional References: Christopher Milo 904-***-****
Dr. Rebecca Benedict 386-***-****
Jan Caban 904-***-****
Jackie Dulin 904-***-****
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