Engineer Customer Service

Aleks Dudin

425-***-**** *******.*****@*****.***

SKILLS

Professional Quality Assurance Test Engineer

Proficient in web content and data testing

Design and execution of test cases and complex scenarios

Requirements review and interpretation in product specifications

Defect logging through various reporting tools

Troubleshooting to minimize downtime and improve testing outcomes

Test result analysis

Practical understanding of modern testing methodologies (functional and non-functional)

Full defect ownership

Outstanding team-building, leadership and communication skills

Bug tracking/ALM tools: JIRA, HPQC, TestRail, ALM, Visual Studio

Languages: Python( basic knowledge )

OS: Windows, Mac, iOS, Android

Office tools: MS Excel, MS Word, MS Outlook, MS Power Point, MS Project 2007, Share Point, 1C

Experienced in HTML, CSS, XML, SQL

WORK EXPERIENCE

May 2018-June 2018 Software Test Engineer

Pactera Technologies Inc., Redmond, WA

Work on Microsoft project

Testing of web application

Execution of Workflow testing

Defect logging with Visual Studios, analyzing test results

Work with SharePoint

Communication with team members to resolve issues

Reported defects in Visual Studio

September 2017 - Present Software Test Engineer

QA101 Consulting Group, Bellevue, WA

Usability and functional testing of web and mobile applications

Analyzed and reviewed requirements including Wireframes and Business Requirements

Created numerous User Stories and Test Cases

Analyzed and carried out Test Plan

Executed test passes

Defect logging, troubleshooting and management, analyzing test results in HP Quality Center

Carried our weekly test passes - Functionality, Integration, Regression, Load, Stress and Ad-hoc

Identified ambiguous or contradictory requirements in product specifications and training documentation

Worked closely with the engineers’/business teams to investigate issues that were found during testing

Using the latest tools and operating in modern Software Development Life Cycle (SDLC) models: Agile / Scrum / Kanban

May-July 2016 Quality Assurance engineer

Nova Poshta, Kiev Ukraine

Designed and executed functional test cases for application components of the spare parts software

Performed functional, compatibility, system and integration manual testing for the spare parts software

Communicated with QA team members and developers to resolve issues

Ensured compliance with customer’s requirements

Maintained test cases with TestRail

Reported defects in JIRA

Analyzed requirements

Worked in Scrum Agile startup environment with weekly releases

December 2011- September 2017 QA analyst

Ukrainian Service Company, Kiev Ukraine

Research and recommend technology solutions for company needs

Research and Implemented hardware standards

Define technology standards for the company

End user support for hardware and software

AV technical solution for all company meetings

Designed and lead implementation of Inventory tracking of fixed assets

Experience with SharePoint

December 2006- December 2011 QA Manager

Forklift Technologies, Kiev Ukraine

Defined technical specs and requirements for company website

Supervised 5 IT professionals and supported a staff of 180 end users in 5 offices.

Responsible for infrastructure and telecommunications systems.

Managed the help desk to provide excellent customer service.

Proven track record of managing multiple projects, migrations and upgrades.

Created and managed the annual expense and capital IT budget.

Education

MS in Electrical Engineering State University, Kiev Ukraine

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