Osereme (Reme) C. Okojie

Office: 301-***-**** • Cell: 301-***-****

ac6xro@r.postjobfree.com

Summary

Accomplished professional with strong leadership and relationship-building skills, established a small business while in graduate school and paid graduate school with proceed. Adventurous, took an opportunity to work abroad after graduate school - Abuja, Nigeria, summer of 2015 to 2017. Skilled at coordinating the activities of several offices within an organization. High degree of dedication and commitment to peak performance. Demonstrated ability to examine issues and analyze how the data fits together using methodical and conscientious approach to reach valid conclusions.

Work History

HOME-SENSE Department Store, Columbia, MD July 2018 – Present

Retail Coordinator

• Led a team of retail staff members to increase sales. Operate as a front-line manager focused on executing store functions through staff members.

• Supervise inventories, merchandise, and personnel at the Home-sense Department Store. Coordinate and ensure that floor displays are appropriate. Assist customers and coordinate sales and retail activities.

• Ensure delivery of prompt, courteous and knowledgeable service to all external and internal customers at all times, resolving any customer service issues appropriately and competently.

• Develop top performers and consistently evaluate performance, providing coaching and direct feedback. Assist in the implementation of merchandise presentation standards and signage throughout the store to meet company standards and maximize profits.

• Generated excellent customer satisfaction for excellent service, listed below is an excerpt from a customer review on a recent company customer survey:

“I had a wonderful experience overall, both by the staff who help me locate items, check prices to the actual furniture. I particularly want to point out the kindness of an associate named “Reme.” He helped me numerous times answering questions on the sales floor, and then again, he helped me put the heavy furniture in our truck.

I am pregnant and could not do it alone or even with my mom’s help, but he helped in every possible way he could. In the end, I offered him a $10 tip, but he very politely refused as a matter of protocol. I asked how I can show my appreciation. Instead, he suggested that I fill out this survey. Reme is polite, professional, knowledgeable and very helpful. A fantastic employee that is the reason for this wonderful experience.”

AMAZON January 2018 – July 2018 Logistics/Warehouse Fulfilment Associate

• Took a lead role in package scanning and sorting of incoming and outgoing packages end ensured on-time delivery packages on time to customers and coordinated inventory and stock.

• Reviewed and analyze customer stock items, reduced backlogs by guaranteeing that packages were ready for customer request at the click of a button.

• Facilitated the placement of different sizes packages, ranging from books and cosmetics to canoes and flat-screen TVs in delivery trucks for immediate delivery to expecting customers.

• Researched customer orders and moved stuck items to containers for storage.

• Ensure the effective implementation of company-specific safety, quality and product standards to meet customer demands.

RANDSTAD Inc. June 2017 – January 2018

Customer Service Specialist & Housing Assistant

• Took a lead role in package scanning and sorting of incoming and outgoing packages end ensured on-time delivery packages on time to customers and coordinated inventory and stock.

• Reviewed and analyze customer stock items, reduced backlogs by guaranteeing that packages were ready for customer request at the click of a button.

• Facilitated the placement of different sizes packages, ranging from books and cosmetics to canoes and flat-screen TVs in delivery trucks for immediate delivery to expecting customers.

• Researched customer orders and moved stuck items to containers for storage.

• Ensure the effective implementation of company-specific safety, quality and product standards to meet customer demands.

Aye Global Development Limited – Abuja, Nigeria, June 2015 – June 2017

Business Manager/Human Resource (HR) Specialist

• Provided a wide range of HR technical assistance and administrative support functions in various personnel areas to include: staffing, placement, recruitment, employee development, performance management, employee benefits, labor relations and employee relations.

• Provide information on job opportunities and application procedures to prospective candidates, utilizes job search engines to conduct resume mining, enters applications received into an electronic format.

• Process new employees onboard; compile background and reference checks information. Process all necessary forms for employees (i.e., Payroll, Benefits, and pension, etc.) and train new employees, maintained a detailed log of all positions descriptions and statement of work.

• Plan and execute employee relations and applicable human resource policies, practices, and procedures.

• Integrates output from different software types, ensuring documents are in the proper format and that spelling, punctuation, and verified grammar.

• I analyzed company contracts for bids, budgets and maintained up-to-date accounts.

Provided oversight and quality control of daily operations to ensure consistency in the office management and operation, as well as compliance with company policies, guidelines, and procedures.

• Conducted personnel classification reviews and resolved employee problems as they arise. Reorganized teams and task forces as needed to perform tasks.

• Ensure fair and appropriate compensation and conduct job evaluation, salary administration. Organize and oversee periodic internal audits.

• Develop or modify and brief senior management on changes in company policies. Advise management on accepted principles and rules. Developed and rolled out new company policies. Make photocopies, send faxes, email, prepared spreadsheets.

Okojie & Associate (O&A), Temple Hills, MD January 2012 – June 2015

Sole Proprietor

Established and ran a small business while in grad school. The company provided tax and accounting services to individuals and small businesses.

• I made sure there were appropriate oversight and quality in the daily operations of the business.

• Maintained consistency in the management of the office, compliance with company policies, guidelines, and procedures.

• Advised clients on issues relating to federal and State taxes and assisted clients with the interpretation of Federal and State tax laws and regulations.

• Provided professional guidance in the preparation of annual individual and business taxes for clients.

• Researched and applied appropriate IRS laws, regulations, and guidelines in the development of clients State and Federal taxes.

• Organized aggressive marketing for my business, through a well-coordinated website. Enter employee data, made photocopies, sent faxes, email and prepared spreadsheets. Analyzed and researched new tax laws and procedures to provide expert opinions and customer satisfaction.

• Administered ethical conduct with the highest degree of confidentiality.

• Ensured proficient in daily operations of the office, organized, and processed confidential financial and business matters kept client data files secure and private; maintained control over inventory and restocked of supplies.

• Hired and trained new employees, supervised an office staff of 4-7 employees, verified and processed time / attendance and payroll.

• Mentored and coached staff offered competitive pay and benefits package that included paid-time-off including holidays etc.

Skills

Expat in MS Office,

DRAKE tax software,

Office Adobe Suite

Team leadership

Work well under pressure

Good Customer service

Good listening skills

Good presentation skills

Strong writing/verbal communication skill

Conflict resolution

Staff development

Windows 7 expertise

strong work ethic

Education

Bowie State University, Bowie, MD

Master of Public Administration 05 - 2008

Bowie State University, Bowie, Md.

Bachelor of Science, Communications (GPA 3.0) 05 - 2018

Awards

- Senatorial Scholarship award 2007-2008

- Deans list – 2007

- Member of the National Society of

Leadership and Success (My University nominated me for this society)

Society - Broadcasting Education Association

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