Administrative Support
Resume:
LaTanya Dyson
Washington, DC 20020
*******@*****.***
SUMMARY OF QUALIFICATIONS
Professional experienced working in fast-paced environments while providing strong internal and external customer service skills. Detailed –orientation, highly energetic with a positive demeanor. Possesses a strong work ethic and highly self motivated.
Capabilities include but not limited to:
Customer Service & Relations
MAXIMO
Ability to follow oral and written directions
Excellent interpersonal communication skills
Security Clearance
HSPD 12
PROFESSIONAL EXPERIENCE
FAA Wilbur Wright / Orville Wright Bldg. FOB 10A/10B
Contractor (Trademasters)
Washington, DC
May 2013 – April 2018
Production Control Clerk
Receive and distribute all service request regarding building issues and complaints
Complete and enter all service call request using IBM Maximo System
Prepare monthly reports for Preventive Maintenance
Log all payroll/overtime into ADP System
Calculate quantities of materials/supplies used and associated cost of materials, worker and site production rates
Produce service reports based on data complied, tabulated and computed following prescribed formats
Prepares written work scheduled based on established guidelines and priorities
Complies material inventory records and prepares requisitions for procurement of materials and supplies
Answer incoming telephone calls and direct them to appropriate personnel
Invoice government for service rendered
FAA Wilbur Wright / Orville Wright Bldg FOB 10A/10B
Contractor (Odoi Associates)
Washington, DC
February 2008- May 2013
Production Control Clerk
Complies and records production data from such documents as job orders, work tickets, work specifications, and individual worker production sheets by following prescribed recording procedures
Calculate quantities of materials/supplies used and associated cost of materials, worker and site production rates
Produce service reports based on data complied, tabulated and computed following prescribed formats
Complies from customer orders and other specifications, detailed production sheets or work tickets for used by workers as guides in services
Prepares written work scheduled based on established guidelines and priorities
Complies material inventory records and prepares requisitions for procurement of materials and supplies
Sorts and distributes work tickets or materials to workers
Prepares payroll information from employee time cards for review by Project Manager
Answer incoming telephone calls and direct them to appropriate personnel
Document telephone work request for processing
Invoice government for service rendered
National Courts Building General Services Administration
Contractor (Odoi Associates)
Washington, DC
October 2001-January 2008
Administrative Support
Answering telephones and all questions
Greeting visitors and courts personnel including Chief Judges
Scheduling appointments for the Building Manager and Assistant Building Manger
Monitor and track high priority and emergency service calls via Maximo
Utilize Maximo to generate reports, monitor response times and initiate customer follow up
Schedule workflow for engineers and custodial employees
Assign inspection for mechanical and custodial service requests
Review service call response time with tenants
Train employees on Maximo
Review weekly/monthly preventive maintenance
Deal with high level management clients and employees on non- routine building matters
Prepare fire protection outage reports, burn permits for welding, cutting, and brazing for outside contractors and GSA workers
Inputting data entry and ETAMS (payroll)
Responsible for the filing system to include projects, mechanical inspection, preventive maintenance, building inventory, contracts
Distributing of incoming mail
Ordering office supplies, keeping inventory of all supplies
Preparing correspondence and reports
Scheduling recycle/dumpster deliveries/ pick-ups
Assist Building Mangers with credit card purchases and reconciliations
Prepare all memos’ for contractor’s security clearance to US Marshals Security
Communicate with courts personnel daily
Prepare inspection report for work under contract for projects
Assist with government estimate worksheets for project done by outside contractors
Prepare procurement request checklist for projects
Assist with Scope of Work
Residences at the Ritz Carlton
Washington, DC
November 2000- August 2001
Administrative Assistant/Receptionist
.
Tracking invoices
Submitting expense reports
Inputting payroll
Maintaining petty cash
Ordering office supplies and staff uniforms
Keeping track of inventory
Maintain confidential files of residents and staff
Receive and distribute all incoming mail
Answering telephones and greeting visitors/ tenants
Taking all service calls and dispatching engineers
Scheduling and screening interviews
EDUCATION
Oxon Hill High School
Oxon Hill, MD
June 1990
References available upon request
Contact this candidate