STORE MANAGER

--Management--

Qualifications Profile

Seasoned, customer-centric and top-performing professional with broad-based experience in demonstrating leadership and management abilities to achieve growth of business operations within various industries.

Astute Team Direction: Adeptness in interpreting a wide range of business initiatives into clear team objectives and solid individual goals; along with expertise in defining and implementing processes and systems that boost productivity, efficiency, and quality of operations.

Staff Motivation and Collaboration: Efficiency in establishing a team environment to maximize best results as well as in delivering professional service in sharing responsibilities and accountabilities for both routine and important tasks and decisions.

Training and Development: Knowledge of each individual staff’s career goals and objectives; providing discussions and delegating challenging tasks and assignments for continuous professional development.

Areas of Expertise

Budgeting and Negotiation

Sales and Marketing Management

Vendor and Customer Relations

Product Merchandising and Presentation

Inventory Control and Loss Prevention

Conflict and Issue Resolution

Profit and Loss (P&L) Administration

Human Resources Functions

Relevant Experience

CONFIDENTIAL, Toronto, ON

Privately Confidential May 2012–Present

Take charge of achieving brand sales and P&L (including NOP) target for region

Develop and implement marketing and sales plans and programs to meet brand objectives

Maintain and position brand image in people and materials in accordance with corporate standards

Guarantee consistent interpretation of brand global objectives and strategies

Closely monitor appropriate implementation of brand identity tools, including public relations, training, visual merchandizing, artwork, digital, social media and advertising

Provide first-rate services to various clients by assisting them with their needs, answering questions and inquiries and resolving complaints and issues

Employ analytical skills in identifying and communicating business opportunities toward growth and advancement

Expertly handle annual sales budgeting and forecasting to meet and exceed sales goals

Take charge of dealing and negotiating with associates, colleagues and vendors through excellent interpersonal abilities

Demonstrate abilities to coordinate with professionals from all levels and senior management in a professional manner

Execute performance management to provide guidance to the staff, while creating a positive selling and collaborative environment

Won the Beauty Boutique Manager Award in 2016 for outstanding performance and professionalism

Received nationwide recognition for being the top one in the eClienteling Program

Hudson’s Bay Company, Ottawa

Cosmetic Counter Manager Oct 2011–May 2012

Implemented goals, budgets, and plans, while supervising marketing, sales and training, and business management functions

Ensured strong execution of brand marketing, sales and media plans and calendars

Rendered supervision to forecasts to ensure planning accuracy and appropriate inventory levels

Created and implemented plans to reduce excess inventory levels

Collaborated with brand ED/VP and regional VP/GM to manage activities associated with new door and market launches; as well as with VP/GM and Finance to identify opportunities to streamline operations, reduce costs, and implement financial and management technologies to enhance efficiency of brand operations

Carried out key tasks, such as product merchandising, staff training, sales plans development and events coordination

Displayed in-depth knowledge of the cosmetic industry to effectively render professional advice during customer consultations

Optimized existing clientele in upselling new products and generating referrals, which maximized store revenue

Other Experience

Hilton Spa, Markham, ON, Canada

Senior Aesthetician Jul 2005–May 2010

Education

Project Management Professional Certificate: In Progress: University of Toronto, Toronto, ON

Esthetician Diploma: St. Lawrence College of Arts and Sciences, Kingston, ON, Canada

Bachelor of Business Marketing in International Economy of Foreign Markets

Beijing Foreign Studies University, Beijing, China

Awards and Honours

COSA Awards Finalist CSI Regional Winner, Ottawa Region

Activities

Volunteer, Tournament official, Golf Ontario

MP Administrative Assistant, Parliament Hill

Volunteer, Royal Ottawa Hospital

Volunteer, Food Bank

Volunteer, Women’s Shelter

Technical Acumen

Microsoft Office Suite (Word and Excel)

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