PERSONAL DETAILS

First Names : Michelle Donesia

Surname : Fortuin

Date of birth : 30 March 1977

Identitity number : 770-***-**** 085

Residential & Postal address : 5 Tor Close

Elsies River

7490

Contact : 082-***-****

Drivers licence : Code 08

Dependants : One

EDUCATIONAL DETAILS

Secondary Education

High school attended : Valhalla Senior Secondary School

Highest standard passed : Matric

Year completed : 1994

Subjects passed : English first language

Afrikaans second language

History

Business Economics

Biology

Accountancy

Tertiary Education

Institution attended : Peninsula Technikon

Course completed : National Diploma Sales & Marketing

Date completed : December 1997

Other Training Completed

Telephone Prospecting and Qualifying - DHL

Safety and Insurance - DHL

Selling in DHL - DHL

Practical Supervision - Aug 1999 - DHL

Introduction to forwarding & clearing – Dec 2004 - DHL

Professional Prospecting Skills - 2007 - RAM

Professional Selling Skills – 2008 - RAM

Deposits 1A – Bank Fais - MBS

Bachelors Business Admin – Current Studies - MBS

RE1 Examination - Moonstone

WORKING EXPERIENCE

Company : Nedbank

Position : Small Business Manager

Duration : January 2016 – Present

Duties

To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Managed Internal Processes

Improved Processes and Culture

Managed Financial and Business Results

Managed Self

Managed Stakeholder Relationships

Company : Capitec Bank

Position : Sales Manager

Duration : May 2014 – December 2015

Duties

Generate income for the organisation by selling Global One to employees and the Employee Salary Transfer Facility (ESTF) to employers.

Work closely with and influence business growth with your Business Manager through your sales strategy. Influence and motivate the Take-on and Activation teams to reach common goals.

Generate income successfully by managing activities and processes

Keep a strict diary with planned daily and weekly activities that will ensure optimised selling

Compile a management action plan or employee action plan for each client to ensure proper planning and optimisation of accountsare required to keep a strict diary with planned daily and weekly activities that will ensure optimised selling.

Secure quality new business by doing proper market analysis to determine sales strategy

Network, build external relationships and get referrals from branches and activation team to grow business

Conduct presentations to the management team as well as employees of companies to secure quality business growth

Ensure an effective working relationship with activation team, Take-on team and with the branches in area

Use strong leadership skills to influence and motivate all teams to ensure all teams function effectively as individual units, and that the teams effectively work together to ensure success

Create clarity of each interaction with all team members before and after each event to discuss its success, share feedback and agree on the way forward

Have regular feedback sessions with business managers and regional managers to ensure an effective and successful working relationship

Building, maintaining and improving relationships with internal and external clients. Always contact the clients and answering their questions, or solving any problems that may arise

Company : Nedbank Regional Office

Position : External Sales Consultant

Duration : April 2009 – April 2014

Duties

To acquire, retain and expand a client base that is external to the branch network to achieve sales and service objectives by proactively calling on new and existing clients across all of the banks products

Action and follow up on leads given. Proactively identify and sign up new clients. Sell and cross sell all Nedbank products to clients.

Develop micro marketing plans; run campaigns and promotions; develop a call out plan; regular contact with financial directors, developers, estate agents and human resources

Identify events for sales opportunities

Conduct client sales reviews. Ensure client FICA requirements are met

Continuously build relationships with internal and external stakeholders.

Motivate quality deals to credit

Follow up on deals to approval and keep client informed

Resolve client complaints, escalate serious complaints and adhere to ask once promise

Motivate deals and follow up for pay out of deals. Quality applications for sales on all products adhering to zero errors

Accurate and complete documentation relating to sales as per the banks policy

Maintain records of deals in progress and deals handed over. Apply to credit for finance and respond to client communication within Nedbank’s policy, timeously, accurately and confidentiality maintained. Ensuring all documents are in order, clear and submitted within specified time frame

Manage and maintain own development plan

Sourcing clients that hold shared portfolio and doing quotes to obtain the rest of their portfolio

Pre-screening of clients in terms of credit worthiness and NCA

Ensuring clients are able to fully service the new debt with ease

Follow up with credit to ensure application is attended to within SLA

Reviewing response from credit and discussing outcome with client

Appealing of applications back to credit where a negative outcome has been received if application has merit

Ensuring client is kept informed throughout the entire process and knows when to expect an outcome

Negotiating for preferential rates for clients on asset products

Presentations to companies and groups of potential clients introducing services offered by bank and division

External marketing events – set up and ensuring maximum exposure is obtained from the target market

After sales service to clients – follow up to ensure customer satisfaction has been maintained

Probing existing clients for referrals

Company : : Ram Hand To Hand Couriers

Position : Sales Executive

(New Business and Client Servicing)

Duration : September 2007 – March 2009

Reason For Leaving : No benefits, ie medical aid, pension

Duties

Actively sourcing new business

Servicing existing base of clients with objective to grow base

Assisting clients with queries and following up to ensure all issues have been addressed as expected

Presentations to internal stakeholders with regards to growth of business and reporting on lost business and down trading clients

Proposals to clients as well as ensuring clients receive the best rates for services provided

Ensuring all departments in business is well informed of new clients and their expectations

Follow up to ensure service levels are maintained

Regularly calling on existing and potential clients to maintain and strengthen relationships

Company : Bigfoot Express Freight

Position : Sales Executive and Branch Manager Assistant

(New Business and Client Servicing)

Duration : Apr 2006 – Dec 2006

Reason For Leaving : Personal – Moved to Durban

Duties

Assistant to branch manager; managing of +/-80 staff members

Forecasting of costs and sales and actively monitoring

Assisting with staff training and motivation to ensure required targets are met

Day to day running of branch – ensuring all departments are collaborated to fulfill daily tasks, staff constraints addressed timeously and ensuring all departments are fully equipped to manage and deliver expectations

Sourcing new business within and outside of existing client base

Nurturing existing client base to effectively grow relationships with clients

Ensuring effective communication is maintained with client at all times

New business consisted of sourcing lead, following up and qualifying lead, making appointment, discussing needs and requirements with client, follow up with proposal to client with proposed rate structure, negotiating to ensure client is happy and committed to doing business. Thereafter set up the new account structure by informing client of all the contact information required as well as procedures to continue and ensuring that internal parties are well informed of what is expected to ensure exceptional service delivery to client is maintained

Regular client visits to address any problems and effectively building strong relationships

Company : DHL International

Position : Business Development Executive (New Business and Client Servicing)

Duration : Jan 1998 – Dec 2005

Reason For Leaving : Growth opportunity

Duties

Identify and pursue new business opportunities and maintaining existing base of clients

Identify and convert all qualified leads and market opportunities into sales

Prospect consistently for new business that will result in gaining the new business

Present value added solutions to decision makers, influencers and users. Probing existing clients for referrals

Market and sell international and domestic courier service to prospective clients

Work closely with stakeholders to ensure strong account implementation, client relationship building and ongoing identification of account growth strategies

Establish customer needs through ongoing consultation and propose suitable options to meet customer needs

Servicing of existing client base with objective to grow territory

Quarterly sales reviews consisting of presentations to Area Sales Manager and National Sales Manager

Actively marketing the company within existing customers to ensure

maximum exposure is obtained within the client

Ensuring clients are well educated with regards to processes that

need to be followed and are fully aware of the contact people within the company

REFERENCES

Mr Johannes Van Der Merwe (Sales Manager)

c/o Capitec Bank : 082-***-****

Mrs Shamima Nazeer (Regional Outbound Sales Manager)

c/o Nedbank : 021-***-****

Mrs Aurora Niemandt (Branch / Sales Manager)

c/o Ram Hand To Hand Couriers : 021-***-****

Mrs Karen Latter ( Sales Manager )

c/o DHL International : 083-***-****

Jurie Snyder ( National Branding Manager )

c/o DHL International : 011-*******

Contact this candidate