Customer Service Manager

Gurdeep Kaur

Flat no. ***, Almas Building

Al Juffair, Manama

Bahrain

Mobile No. : +973-********

E-mail: *******@*****.**

Objective

To seek a suitable position in a professional organization by applying essential skills and knowledge in the field of customer relations and office management. Professional Synopsis

Over 28 years of diverse experience in secretarial profile along with HR and Admin, customer relations and office handling

Held several positions with responsibility across cross functions & demonstrated ability in multi- tasking.

Good exposure in co-ordination, customer relations and event management.

Excellent communication, inter personal, problem solving skills.

Pro active, punctual and pleasant approach.

Ability to work in multi cultural environment.

Confident and poised in interaction with individuals at all levels.

Detail oriented and resourceful in completing projects. Work Experience

Executive secretary to Managing Director

Orange Media Group - Bahrain June 2018 to Present

Job Profile

Maintaining MD’s calendar and scheduling appointments

Responding on emails on behalf of MD and handling related correspondence

Managing Database

Maintaining Filing System (physical as well as electronic filing)

Making travel arrangements - visa application, booking air tickets and hotel through travel agents

Drafting letters and documents

Collating and preparing reports

Preparing employment contracts and offers

liaise with staff in other departments and with external contacts

Ensure timely preparation of purchases orders and payments to vendors

Following up on orders and deliveries of shipments with the suppliers

Manage Office Supplies

Assist the MD with multiple other ongoing projects Office Administrator / Executive Secretary to Managing Director – South Asia Markets Tetra Pak India Private Limited ( A Swedish Company) Jan’13 – Mar ‘17 Job Profile

Maintain MD’s calendar, schedule appointments and ensure effective time management by means of prioritizing and level of importance.

Serve as a liaison between MD and subordinate units by relaying instructions, interact and communicate using judgment and discretion.

Provide secretarial and administrative support to the MD. Manage access to MD by screening calls and visitors to determine appropriate course of action

Organize events (internal/offsite), Coordinate with hotels, event management companies, vendors and execute plans within budget and expectations of all stakeholders

Coordinate with counter parts globally and provide administrative and organizational support to Global VIP visitors

Provide timely and error-free expense and travel reporting to meet the monthly Finance pay-out cycle by following the company process and policies.

Make travel arrangements, arrange visa, do hotel bookings for MD and all international guest as per company standards and entitlements.

Executive Secretary to the President & CEO

InterGlobe Established Private Limited (InterGlobe Enterprises Group) Sept’08 – Dec’12 Job Profile

Managing the office of the President & CEO (Expat) by providing administrative and clerical assistance on a routine basis.

Ensuring effective utilization of CEO’s time by managing his diary, external and internal meetings and appointments.

Confidentially accessing and managing the inbox of President & CEO and responding on his behalf

Maintain confidentiality in handling calls and interacting on behalf of the President

Make travel arrangements – travel bookings, hotel bookings and arranging visa.

Assist with foreign registration (FRRO) on a regular basis – CEO being an expat

Ensure timely settlement of bills and claim reimbursements

Facilitating and organizing all office events including Air Shows.

Maintain complete and systematic set of records of business transactions, expenditure, accounts payable and contact details.

Manager – Process Development (Reporting to the Chief Effectiveness Officer) BPTP Limited Mar’08 – Sept ‘08

Job Profile

Assisting the CEFO on various administrative issues on improving the infrastructure in all units.

Analyze MIS to prepare reports on the progress, changes and growth for various departments.

Internal coordination with senior management team for task monitoring and completion.

Facilitate in completing and implementing the job descriptions, SOPs and Policies.

Schedule and organize trainings for effective implementation of processes.

Coordinate with placement consultants/ candidates for senior level recruitments.

Maintain confidential records, reports and documents. Executive Secretary to HR Director

Fortis Healthcare Limited (A Ranbaxy promoter group) Jul’05 – Mar 08 Job Profile

Providing secretarial and administrative assistance.

Interacting with the functional heads at the group level.

Coordinating and facilitating office infrastructural projects.

Internal coordination with senior management team for task monitoring and completion.

Coordinating with HR consultants and candidates for senior level interviews and maintain data base on interviews conducted.

Making travel arrangements, hotel bookings

Follow up and ensure timely settlement of claims and reimbursements.

Organizing and coordinating for the internal and external workshops / seminars for the senior group level executives.

Maintain confidential records, reports and documents. Customer Service Representative

Eagle Global Logistics (Toronto, Canada) Jun’03 – Aug’04 Job Profile

Handling all inbound and outbound calls from various existing and new clients on any freight forwarding queries.

Assisting our regular clients with their daily freight movements and coordinating with our counterparts for prompt deliveries.

Liaise with cargo companies and airlines for freight movement issues.

Liaise with all the branches within Canada for quotations, prompt delivery and follow up.

Complete documentations on the behalf of the clients for the freight movement.

Maintain records under proper filing system.

Prepare MIS for the assigned customer accounts.

Customer Service Representative

EDS Ltd (Toronto, Canada) - Daimler Chrysler Financial Call Centre Sept’02 - Jun’03 Job Profile

Taking about 100-120 inbound calls from America.

Handled all retail and lease related queries based on the guidelines of the company.

Providing prompt solutions to the customers by performing calculations, processing payments and guiding them with new policies and procedures of the company. Personal Secretary

ETA Travel Agency Ltd (GSA Malaysia Airlines) Aug’01 – June ‘02 Job Profile

Independently managing the Office of the GM.

Interacting with travel agents on tickets stocks and payments.

Interacting with the sister concerns of the organization within the country.

Preparing reports on Sales Productivity and Passenger uplifts.

Making itinerary, travel arrangements and hotel bookings for senior officials of the organization and clients.

Maintaining records for attendance, leave, pay and allowance and updating the head office with newly recruited staff, salary statements of the employees.

Coordinate and assist in organizing airlines events and parties. Office Assistant to the Joint Director (Finance)

Central Government Employees Welfare Housing Organization Aug’98 – Jul’01 Job Profile

Regular administrative and secretarial duties.

Handling of petty cash, TA Claims and reimbursement to officials and preparing invoices.

Liaise with Government Officials, Banks, Building and Construction Agencies.

Providing customer services to walk in clients.

Confidential Secretary to the Export Manager

Reckitt & Colman of India Ltd Sept’92 – Jun 93

Job Profile

Administrative and secretarial responsibilities.

Maintain a proper filing system.

Preparing itineraries, travel arrangements and hotel bookings.

Preparing export documentation.

Interact with Corporate Clients on behalf of the EM.

Handled all banks transactions.

Office Secretary

The Simbhaoli Sugar Mills Ltd Aug ’85 – Aug’92

Job Profile

Independently manage the office of the Manager – Corporate Planning.

Perform administrative and secretarial duties for the Manager –CP and other senior officials of the Company.

Liaise with Government Officials and sugar agents for opening rates in the market on a daily basis.

Making travel arrangements and hotel bookings for all senior executives. Educational Credentials

Professional Qualifications

Diploma In Secretarial Practice from YWCA, New Delhi in 1985. Modules covered are Shorthand, Computer Skills, Business correspondence Obtained 1st division with 82% and highest marks in shorthand (98%) Cleared the Pitman’s examination of London in Shorthand and English for Business Communication

Certificate Course in MS Office from AT & T

Academic Qualification

B.A from Delhi University in 1987

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