Sales, Customer Service, Information Technology, Wireless, WAN
Resume:
TRACY SEABROOKS
Lithonia, Georgia 30038
770-***-**** (home)
*******@*****.*** (email)
Dear Hiring Representative:
I am interested in pursuing employment opportunities with your department. Please review my
résumé for consideration.
My background consists of the attainment of my MBA, as well as a cross-functional knowledge of
Finance, Information Technology, Sales, Project Management and Human Resources.
Key elements of my career include my ability to:
Develop, interpret and apply accounting data to managerial decision-making processes while
analyzing financial information within organizations and identifying problem areas/weaknesses
Facilitate the preparation of project plans and schedules for systems development initiatives
Provide assistance to client and support analyst to resolve problems relating to LAN/WAN system
configurations and similar network-related complexities
Effectively train end-users on new systems while offering a non-technical approach to instruction.
Creatively market unique selling “points of difference” in highly competitive markets and exceed
established sales goals
Interpret corporate policies, procedures, practices and maintain accurate personnel records
Successfully acclimate to new challenges, systems and work environments
If you are looking for a multi-talented, versatile and results-oriented individual, with a professional and
service-oriented approach, I would be interested in meeting with you to discuss your needs and my
potential to contribute as a key member of your team.
Thank you for your consideration. I look forward to speaking with you soon.
Sincerely,
Tracy Seabrooks
Enclosure: Résumé
TRACY SEABROOKS
6014 Idlewood Trace
Lithonia, Georgia 30038
770-***-**** (home)
*******@*****.*** (email)
PROFESSIONAL PROFILE
• Multi-talented professional holding a Master’s of Business Administration with the ability to perform finance, Information Technology, sales/marketing, Human Resources and overall management functions
• Analyze business operations and provide insight, recommendations and solutions pertaining to integrated
Networking/Information Systems, administration and finance
• Provide meaningful evaluations of corporate trends and facilitate sound business judgment
• Prospect and develop new business while launching new products into the marketplace
• Over-achieve sales quotas, identify/satisfy customer needs, and provide solutions to problems/discrepancies
• Serve as an advisor to management, supervisors and employees regarding performance, dispute resolution,
retention and other related programs
• Excellent technical, analytical, administration, presentation and team-building skills
PROFESSIONAL EXPERIENCE
2010 – Present Specialist-Network Support – AT&T Wireless
2003 – 2010 Network Manager – Bellsouth Managed Services – Atlanta, Georgia
2000 - 2003 Network Analyst - BellSouth Internet Service - Atlanta, Georgia
1997 - 2000 Data Systems Technician - Sprint Advanced Network Services - Tallahassee, Florida
1996 - 1997 Sales/Service Representative - Sprint LTD - Tallahassee, Florida
QUALIFICATIONS
Specialist-Network Support
Coordinate outside vendors for HVAC, electrical, generator repair/refuel/deployment, batteries, etc. for AT&T cell technicians
Create tickets based on OSD policies for AT&T cell technician in order to verify that cell sites are meeting FCC guidelines
Generate bulk ticketing for cell site projects such as Cell Cass Audits, SOX tickets, change of gate/door combination locks
Work with Field Assists and Load Balance Analyst to verify that cell technicians receive tickets
Assigned technicians critical pending tickets to work list based on the technicians’ load
Trained new contractors in reference to ticket creation, OSD guidelines, AOTS, WRT and CBRE
Compose new training documentation in reference to CBRE policies
Utilize Centralized Ticketing System(Remedy Platform)
Serve as project lead on numerous projects
Participate in SIR1E, and SIR2E(critical outage bridges) by updating upper management(Area Managers, Directors, VPs) on root cause/plan of actions
Utilize Site Management and Recovery Tool to monitor cell site outages
Created CTS/AOTS tickets due to missing alarms on radios, environmental alarms, microwaves, generators, and batteries at cell sites
Pulled reports from CTS by writing macros
Assisted in troubleshooting cell site sectors with vendors for GSM, UMTS, LTE
Check in/out vendors performing non-service and service impacting work
Lock and Unlock sectors remotely for vendors
Reset Tower radios, rectifiers, nodes and enodeB
Assisted and participated in training and cross training of employees in Czech for Mobility Vendor Dispatch Team
Approved NTE (not to exceed) amounts from vendors needing to perform additional work
Acted as Team lead in the absence of management
Created Quick Reference Guides for performing everyday work duties for department
Project Management & Finance
Plan and formulate capital strategies for various school projects while examining financial and market data to determine long-range earning potentials
Utilize variance, ROI and cost reporting by project, program and division for budget administration
Analyze financial ratios, stock prices and returns on equity and investments within organizations while identifying problem areas/weaknesses
Design comprehensive financial reports
Evaluate technology components in support of system projects at Keller Management School
Information Technology
Monitored, troubleshoot and resolve a vast range of Wide Area Network (WAN) issues
Served as the expert of acting subject matter to 1st and 2nd level analysts
Perform 2nd and 3rd level troubleshooting while engaging Cisco View, Cisco Works and Netcool applications
Troubleshoot HDLC, Point-to-Point, Frame-Relay, Multi-Link Frame-Relay, IPX, IP, AppleTalk, BGP, OSPF and EIGRP protocols
Strong familiarity with Cisco 2500, 3000, 7000 and 12000 routers and Juniper routers
Troubleshoot DS3s, T-1s, Fractional T-1s, and OC3s
Executed Change Management Requests (initial router configuration for orders)
Configured routers for customers and installed routers at the customers’ locations
Performed 1st level troubleshooting of DNS and e-mail issues while serving as technical B2 and B3
Utilize Remedy for ticket creation, troubleshooting, and closure
Wrote macros to extract data from Remedy for management/upper management
Monitored IP Network and Wireless devices using Netcool
Sales/Marketing
Prospect and develop new business while implementing innovative sales and marketing strategies
Convert pessimists into customers through research, surveying needs and solution selling
Creatively market unique selling “points of difference” in highly competitive markets
Negotiate contracts while addressing logical contingencies, resulting in win-win relationships
Interact extensively with clients and establish customer loyalty, referral and repeat business
Develop systems for follow-up with existing clients to ensure customer satisfaction
Remain abreast of new products/services to ensure the accommodation of customer needs
Utilize a unique combination of technical, analytical and interpersonal skills to resolve a wide range of customer issues
General Business Management & Human Resources
Plan and direct business activities while formulating policies, managing daily operations and planning the efficient use of materials and human resources
Formulate reports to summarize and forecast an organization’s financial position including income statements, balance sheets and analyses of future earnings or expenses
Maintain personnel records for organizations
Screen, recruit, interview, test and orientate applicants
Discuss wages, working conditions and promotional opportunities with prospective employees
Interpret corporate policies, procedures and practices
Plan, organize, and direct a wide range of developmental training activities for employees
SELECTED ACHIEVEMENTS
• Exceeded Sprint LTD’s sales goals by 120%
• Developed/implemented a technical training manual for the Network Operation Center at Sprint
Advanced Network Services
• Recognized by all employers for quality performance and an excellent work ethic
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
• Certified Nortel Bay Router Specialist, CCDA and CCNA
• Keiser College - Tallahassee, Florida ~ Computer Programming Courses: C+, COBOL, Access, Pascal (1998)
Six Sigma – White, Yellow, and Green Belts
Champlain College – Vermont ~ Cybersecurity Certification Badges (Associate, Specialist, Senior
Specialist, Professional, Senior, Principal, Lead and Advanced)
AT&T Great Orators – Toastmaster
EDUCATION
• DeVry-Keller Graduate School of Management - Atlanta, Georgia ~ MBA (June 2004)
• Florida A&M University - Tallahassee, Florida ~ B.S. Economics
TRACY SEABROOKS PAGE 2
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