TRACY SEABROOKS

**** ******** *****

Lithonia, Georgia 30038

770-***-**** (home)

ac6xh9@r.postjobfree.com (email)

Dear Hiring Representative:

I am interested in pursuing employment opportunities with your department. Please review my

résumé for consideration.

My background consists of the attainment of my MBA, as well as a cross-functional knowledge of

Finance, Information Technology, Sales, Project Management and Human Resources.

Key elements of my career include my ability to:

Develop, interpret and apply accounting data to managerial decision-making processes while

analyzing financial information within organizations and identifying problem areas/weaknesses

Facilitate the preparation of project plans and schedules for systems development initiatives

Provide assistance to client and support analyst to resolve problems relating to LAN/WAN system

configurations and similar network-related complexities

Effectively train end-users on new systems while offering a non-technical approach to instruction.

Creatively market unique selling “points of difference” in highly competitive markets and exceed

established sales goals

Interpret corporate policies, procedures, practices and maintain accurate personnel records

Successfully acclimate to new challenges, systems and work environments

If you are looking for a multi-talented, versatile and results-oriented individual, with a professional and

service-oriented approach, I would be interested in meeting with you to discuss your needs and my

potential to contribute as a key member of your team.

Thank you for your consideration. I look forward to speaking with you soon.

Sincerely,

Tracy Seabrooks

Enclosure: Résumé

TRACY SEABROOKS

6014 Idlewood Trace

Lithonia, Georgia 30038

770-***-**** (home)

ac6xh9@r.postjobfree.com (email)

PROFESSIONAL PROFILE

• Multi-talented professional holding a Master’s of Business Administration with the ability to perform finance, Information Technology, sales/marketing, Human Resources and overall management functions

• Analyze business operations and provide insight, recommendations and solutions pertaining to integrated

Networking/Information Systems, administration and finance

• Provide meaningful evaluations of corporate trends and facilitate sound business judgment

• Prospect and develop new business while launching new products into the marketplace

• Over-achieve sales quotas, identify/satisfy customer needs, and provide solutions to problems/discrepancies

• Serve as an advisor to management, supervisors and employees regarding performance, dispute resolution,

retention and other related programs

• Excellent technical, analytical, administration, presentation and team-building skills

PROFESSIONAL EXPERIENCE

2010 – Present Specialist-Network Support – AT&T Wireless

2003 – 2010 Network Manager – Bellsouth Managed Services – Atlanta, Georgia

2000 - 2003 Network Analyst - BellSouth Internet Service - Atlanta, Georgia

1997 - 2000 Data Systems Technician - Sprint Advanced Network Services - Tallahassee, Florida

1996 - 1997 Sales/Service Representative - Sprint LTD - Tallahassee, Florida

QUALIFICATIONS

Specialist-Network Support

Coordinate outside vendors for HVAC, electrical, generator repair/refuel/deployment, batteries, etc. for AT&T cell technicians

Create tickets based on OSD policies for AT&T cell technician in order to verify that cell sites are meeting FCC guidelines

Generate bulk ticketing for cell site projects such as Cell Cass Audits, SOX tickets, change of gate/door combination locks

Work with Field Assists and Load Balance Analyst to verify that cell technicians receive tickets

Assigned technicians critical pending tickets to work list based on the technicians’ load

Trained new contractors in reference to ticket creation, OSD guidelines, AOTS, WRT and CBRE

Compose new training documentation in reference to CBRE policies

Utilize Centralized Ticketing System(Remedy Platform)

Serve as project lead on numerous projects

Participate in SIR1E, and SIR2E(critical outage bridges) by updating upper management(Area Managers, Directors, VPs) on root cause/plan of actions

Utilize Site Management and Recovery Tool to monitor cell site outages

Created CTS/AOTS tickets due to missing alarms on radios, environmental alarms, microwaves, generators, and batteries at cell sites

Pulled reports from CTS by writing macros

Assisted in troubleshooting cell site sectors with vendors for GSM, UMTS, LTE

Check in/out vendors performing non-service and service impacting work

Lock and Unlock sectors remotely for vendors

Reset Tower radios, rectifiers, nodes and enodeB

Assisted and participated in training and cross training of employees in Czech for Mobility Vendor Dispatch Team

Approved NTE (not to exceed) amounts from vendors needing to perform additional work

Acted as Team lead in the absence of management

Created Quick Reference Guides for performing everyday work duties for department

Project Management & Finance

Plan and formulate capital strategies for various school projects while examining financial and market data to determine long-range earning potentials

Utilize variance, ROI and cost reporting by project, program and division for budget administration

Analyze financial ratios, stock prices and returns on equity and investments within organizations while identifying problem areas/weaknesses

Design comprehensive financial reports

Evaluate technology components in support of system projects at Keller Management School

Information Technology

Monitored, troubleshoot and resolve a vast range of Wide Area Network (WAN) issues

Served as the expert of acting subject matter to 1st and 2nd level analysts

Perform 2nd and 3rd level troubleshooting while engaging Cisco View, Cisco Works and Netcool applications

Troubleshoot HDLC, Point-to-Point, Frame-Relay, Multi-Link Frame-Relay, IPX, IP, AppleTalk, BGP, OSPF and EIGRP protocols

Strong familiarity with Cisco 2500, 3000, 7000 and 12000 routers and Juniper routers

Troubleshoot DS3s, T-1s, Fractional T-1s, and OC3s

Executed Change Management Requests (initial router configuration for orders)

Configured routers for customers and installed routers at the customers’ locations

Performed 1st level troubleshooting of DNS and e-mail issues while serving as technical B2 and B3

Utilize Remedy for ticket creation, troubleshooting, and closure

Wrote macros to extract data from Remedy for management/upper management

Monitored IP Network and Wireless devices using Netcool

Sales/Marketing

Prospect and develop new business while implementing innovative sales and marketing strategies

Convert pessimists into customers through research, surveying needs and solution selling

Creatively market unique selling “points of difference” in highly competitive markets

Negotiate contracts while addressing logical contingencies, resulting in win-win relationships

Interact extensively with clients and establish customer loyalty, referral and repeat business

Develop systems for follow-up with existing clients to ensure customer satisfaction

Remain abreast of new products/services to ensure the accommodation of customer needs

Utilize a unique combination of technical, analytical and interpersonal skills to resolve a wide range of customer issues

General Business Management & Human Resources

Plan and direct business activities while formulating policies, managing daily operations and planning the efficient use of materials and human resources

Formulate reports to summarize and forecast an organization’s financial position including income statements, balance sheets and analyses of future earnings or expenses

Maintain personnel records for organizations

Screen, recruit, interview, test and orientate applicants

Discuss wages, working conditions and promotional opportunities with prospective employees

Interpret corporate policies, procedures and practices

Plan, organize, and direct a wide range of developmental training activities for employees

SELECTED ACHIEVEMENTS

• Exceeded Sprint LTD’s sales goals by 120%

• Developed/implemented a technical training manual for the Network Operation Center at Sprint

Advanced Network Services

• Recognized by all employers for quality performance and an excellent work ethic

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

• Certified Nortel Bay Router Specialist, CCDA and CCNA

• Keiser College - Tallahassee, Florida ~ Computer Programming Courses: C+, COBOL, Access, Pascal (1998)

Six Sigma – White, Yellow, and Green Belts

Champlain College – Vermont ~ Cybersecurity Certification Badges (Associate, Specialist, Senior

Specialist, Professional, Senior, Principal, Lead and Advanced)

AT&T Great Orators – Toastmaster

EDUCATION

• DeVry-Keller Graduate School of Management - Atlanta, Georgia ~ MBA (June 2004)

• Florida A&M University - Tallahassee, Florida ~ B.S. Economics

TRACY SEABROOKS PAGE 2

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