Manager Engineer
Resume:
Bill Bollman
Kansas City, Missouri 64158
Mobile Phone 816-***-****
************@*****.***
OBJECTIVES: I desire to continue working in the field of telecommunications in a team environment utilizing thirty plus years in experience and technical training. Furthermore, I desire to continue to grow in my leadership and technical abilities and positively influence my work environment.
QUALIFICATIONS
Successfully managed a team of Network engineers to implement voice and data technologies and provide high-level seven day by twenty-four hour support for multiple locations across North America.
Experience in designing and coordinating the installation of telecommunication systems for a wide variety of businesses most recently utilizing Cisco voice and data technologies.
Very familiar with in-building voice and data structured cabling arrangements.
Very familiar with products or services provided by telecommunications vendors’ like Cisco, Verizon, SPRINT, AT&T, and Century Link.
EMPLOYMENT
Current – Feb. 2018 Information Management Engineer, Atos
Worked with a team of Network Engineers to implement and support highly available client Network services.
Feb. 2018 – 2011 Information Management Manager, Atos
Managed a team of Network Engineers who provided client Network Services that were highly available while also providing seven day a week, 24 hours a day support. While managing this team we successfully implemented new technologies that substantially reduced the client’s expenses all while minimally impacting production services.
2011 – 2007 Information Management Principle, Xerox Business Services
Lead engineer responsible for client voice services. Coordinated and managed the upgrade of the clients Cisco Call Manager and Unity voice mail systems. Coordinated and managed the expansion of the clients Cisco Call Manager and Unity voice mail systems to ten remote locations. Coordinated and managed the support of Call Center technologies of the clients Avaya G3 Call Center PBX.
2007 – 2004 Information Management Sr. Specialist, Xerox Business Services
Lead engineer responsible for client voice services. Coordinated and managed the implementation of the clients Cisco Call Manager and Unity voice mail systems. Coordinated and managed the support of Call Center technologies of the clients Avaya G3 Call Center PBX.
2004 – 1990 Technical Analyst IV, Hallmark Cards
Primary responsibilities involved the implementation and support of Avaya Call Center technologies. Also supported all other voice related services to include the design and implementation of PBX and voicemail equipment and the telecom expense management of LEC and Long Distance services.
1990 – 1985 Director of Sales Engineering, American Telephone Distributors
Responsibilities included preparing bid responses, negotiating contracts, architecting telephone systems and managing post-sale installation activities. Initial responsibilities involved system cable and equipment installations.
1985 – 1982 Installer, Sound Engineering & Design
Responsibilities included the installation of telecommunications equipment for government and commercial contracts.
CLASSES
2012-2018 ITIL – Completed multiple ITIL related courses
2009 Cisco – Intro to Cisco Call Manager
2004 Cisco - Intro to Cisco Systems; Interconnecting Cisco Network Devices
2002 UNIX - Intro to Unix; Unix Scripting
2002 Avaya - Definity Administration; Elite Call Center Administration
2001 Avaya - VRU Scriptbuilder
1997 Nortel - Technician
1995 Centigram/Baypoint - Voice Mail Administration
1994 Nortel - Intro
PERSONAL DEVELOPMENT
2002-2003 Past President/Board Member, Heart of America Meridian Users Group
1999-2002 President, Heart of America Meridian Users Group
1998-1999 Vice President, Heart of America Meridian Users Group
1997-1998 Board Member, Heart of America Meridian Users Group
EDUCATION
1977-1982 Bachelor of Arts Degree, Baptist Bible College
1974-1977 High School Diploma, Chaparral High School
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