Project Manager

Manoj Garg

Ph.D., PMP, ITIL, CSM, KMP, US Citizen

469-***-**** (Mobile), *****.***@*****.***

LinkedIn Profile: www.linkedin.com/in/manoj-garg-24905920

Summary:

Skilled and energetic professional with experience in program/project management and Information Systems. Over 25 years of combined experience in program management, release/delivery management, team-lead, systems engineering, and integrated information technology programs and major information systems. This includes six years of program management, two years of Systems Engineering, and nine years of SAP ERP system’s experience.

Possess program management experience with the Centers for Medicare & Medicaid Services (CMS). Worked as program/project manager at the Center for Medicare & Medicaid Innovation (CMMI, the CMS Innovation Center) to implement production support and help desks for innovative health care payment and service delivery models. The project included provisioning public-facing Information Centers, providing business intelligence, Salesforce CRM System Admin functions, data management services, and other program controls.

Possess excellent social skills that help encourage approachability and foster a comfortable, professional working environment. Well experienced for Project and program management, administration, and successful implementation of various projects. Well experienced for gathering detailed system requirements, analysis, and ensuring developed systems meet client needs within the allocated budget and timeline. Have excellent knowledge of MS-Excel, MS Project and PowerPoint for managerial, design, and proposal development tasks.

Professional and Personal Attributes:

Project/Program management; process analysis and optimization; subcontract management; team development; metrics and performance assurance.

Proactive; concerned with results, understanding and responsive to the quality, cost, and time constraints.

Highly competent, outcomes driven with exceptional organizational skills.

Defined scope of work based on client/customer service requirements and business requirements.

Managed development and enhancement projects that impact multiple divisions and departments.

Managed technical project teams contained a mix of consultants and in-house staff.

Managed projects to set up document management systems to store documents for different departments utilizing SharePoint Software.

Educated in Business and Technology; well versed in the application of business objectives to technology principles and their application to business.

Professional Experience:

I.Information Systems Experience:

Business Integra, Bethesda, MD

Sr. Consultant / Business Development 11/2017 – Present

Responsible for managing BD/Capture, including proposal development and reviews, business strategies, growing the pipeline and capturing new business in the Federal and Local Government including CMS/SPARC segment.

Analyze RFI, RFQ, RFPs and other solicitation documents to develop the response/proposal.

Review/organize baseline technical terminology and content for clarity and appropriateness to requirements / compatibility.

Facilitate meetings/presentations to build and translate ideas into actionable technical solutions.

TriTech Enterprise Systems, Inc. Hyattsville, MD

Project Manager/Contracts 09/2016 – 10/2017

Work as a program manager for Prince George’s county government SAP – PMO Project. Managed the team of SAP Consultants for the Government and contract deliverables, including weekly status reports, monthly technical progress reports, task-order tracking reports, weekly metrics and other day-to-day management activities.

Collaborate with business owners and functional SMEs to conduct design/requirement workshops.

Facilitate meetings to build and translating ideas into actionable technical solutions.

Assist functional experts on process improvement projects.

Actively manage/maintain action Items, key decisions, issues, and risks.

Provide Knowledge Transfer to users and core team as appropriate/required.

Responsible for managing various business strategies, growing the pipeline and capturing new business in the Federal and Local Government including SeaPort-e, and CMS customer segment.

Analyze RFI, RFQ, RFPs and other solicitation documents to develop the responses/proposal.

Track recruitment, business development, Project Plan/Roadmaps, and proposals development using system dashboards within Atlassian’s JIRA software application.

Proficient in MS SharePoint, JazzHR applicant tracking system, and Atlassian JIRA tool.

Northrop Grumman Corporation, Woodlawn, MD 07/2000 – 09/2016

Project Manager 8/2013 – 09/2016

Manage Business Operations Support Center (BOSC) program, supporting CMS/CMMI. The program supported three CMS/CMMI platforms -Collaboration Site, Salesforce CRM system, and CMS Innovation Center, and multiple CMMI model’s teams on these platforms. The models included:

Collaboration Site.

Salesforce CRM System.

CM Innovation Site.

Comprehensive End-Stage Renal Disease (ESRD) Care (CEC) – ACO Model.

Million Hearts Cardiovascular Disease (MHCVD).

Comprehensive Joint Replacement Care (CJR).

Oncology Care Model (OCM).

Accountable Health Communities (AHC) – ACO Model.

Home Health Value-Based Purchasing (HHVBP).

Health Plan Innovations (HPI) Initiative model including Medicare Advantage Value-Based Insurance Design (VBID) model and Part D Enhanced Medication Therapy Management (MTM) model.

ACO Integrated Model (AIM) – ACO Model.

Medicare Access & CHIP Reauthorization Act (MACRA) / Alternative Payment Models (APMs).

State Innovation Model (SIM).

Learning and Diffusion Management System (L&D)

BOSC program implemented the help desks including pre- and post-operations management for the various innovative health care payment and service delivery models. BOSC program provided overall management and operations of the work within the Innovations Programs Business Operations task.

Very familiar with mission, goals, procedures and policies, culture and work-ethics, with a unique skill set needed to solve critical challenges of healthcare, and the delivery of IT and customer services to the government agency. Earned outstanding customer satisfaction scores and award fee (close to and at 100%) under CPAF type contract.

Exceptional organic growth: Frequently met with CMS model teams, presented with the capabilities and strengths of the IBOSC team. Added new sub-task orders, with increased scope for each sub-task. The number of sub-tasks were increased from 1 to 19, and consequently due to increased scope of the project, the project team grew from 5 to over 40 FTEs.

Due to organic growth of the program, increased the program size from under one million to over $11 million in annual sales. Managed the Project Budget with overall budget accountability staying within 2% of budget.

Employed process re-engineering, reusable framework, project-team member cross trainings, and process improvements to provide performance and cost-efficiencies between 35% to 40% with the increased scope and additional sub-tasks.

Complied and adhered to the Personally Identifiable Information (PII), and Health Insurance Portability and Accountability Act (HIPAA) policies and procedures and provided awareness trainings for the two.

Strong interpersonal skills, conflict resolution and experience in effective team building.

Nominated for “Northrop Grumman CMS 2015 Team of the Year Award”, the highest honor for outstanding program management achievements, operational excellence, proven leadership skills.

Collaborated with CMS program’s PMs and conducted “PM Information Sharing Forum” to bring consistencies, efficiencies, and performances to the multiple CMS projects. Coached fellow PMs to manage the finance spreadsheet with monthly accruals and forecasts more effectively.

Actively participated as a board member of "Employee Engagement Oversight Board" to bring up the Employee Satisfaction and Engagement Survey scores.

Acted as a facilitator while working with Northrop Grumman’s upper management and CMS. Presented overall project status including financials at "Monthly Status Review" meetings at CMS.

Managed the team member’s activities and their managers in a matrix environment, including approving the timesheets and completing the performance reviews.

Worked with multiple CMS vendors supporting CICDIM program, and other vendors in support of the task orders to achieve goals on time and to the customer's satisfaction.

Prepared, implemented, and monitored the project plan. Coordinated the project plan, various other plans, and SOPs with the business owners and internal senior management to ensure the actions are consistent with the approved plan.

Maintained current SOW for all sub-contractors; tracked and approved their invoices on time.

Release Manager / Operations Project Manager 11/2011 – 07/2013

Worked on the multi-year contract for “Medicaid and CHIP Program (MACPro)”. Collaborated cross-functional team and multiple CMS vendors to complete the project deliverables. MACPro was initiated to improve the Medicaid and CHIP State Plan Amendment application process, and the associated federal review process.

Accountable for the delivery and reporting of Scrum Teams within the program.

Worked with software delivery teams using a variety of agile practices, including, but not limited to stand-ups, pairing, continuous integration / delivery, inspection and adaption techniques.

Work with other program leaders to drive the definition and refinement of the program backlog.

Ensure cross-value stream coordination and collaboration.

Serve as an escalation for impediment removal for the Scrum Master.

Maintain metrics that provide visibility to stakeholders on program-level progress and quality.

Worked on “Beneficiary Eligibility Suite of Systems Transactions (BESST)” project for CMS as the production/delivery manager. The project was to support Health Insurance Portability and Accountability Act (HIPAA) Eligibility Transaction System (HETS).

Responsible for understanding and adhering to the Personally Identifiable Information (PII), and HIPAA policies and procedures for the program and ensure awareness of HIPAA breach process.

Worked on HITECH Business Operations Support Contract (HBOSC) program. HBOSC is a multiyear contract to provide services to the Centers for Medicare and Medicaid Services (CMS). Actively engaged in research and analysis of reported system issues. Worked with other system maintainers, and facilitating meetings, and to ensure prompt resolution of the open issues. Also, responsible for the development of standard operating procedures, workflows, run-books, and other documents useful to operations environment, and to generate system metrics for reporting purposes.

Technical Project Manager / Systems Engineer 03/2009 – 05/2011

Worked on multiple large projects related to Data Management, Payroll, Human Resources, and Healthcare IT, as the Systems Engineer.

Responsible for organizing requirements from a business perspective and work as a liaison among stakeholders to elicit, analyze, communicate and validate requirements.

Managed business problems and recommended solutions towards the projects to enable the organization to achieve its goals.

Responsible for development and approval of systems engineering deliverable documents such as scope, project planning, systems requirements and its matrix, systems architecture document and diagrams, schedule and cost estimates, and test plans, etc.

Responsible for the end-to-end lifecycle systems engineering activities supporting strategic systems migration planning; capturing and translating mission and customer functional, performance, and support capabilities into requirements; allocating requirements to systems architecture components; developing the requests for change; and testing, validating, and deploying systems.

Provided configuration management, maintained schedules through systems engineering processes.

Team Lead (SAP FI/CO and PS Groups) 03/2007 – 03/2009

Participated in weekly Team Leads, Software Change Control Board (SCCB), and Cross Team meetings representing Finance, SD-Billing and Project Systems IT teams.

Experience in execution of multiple related development projects simultaneously, particularly as the lead on systems development.

Experience in Systems development lifecycle and the Project Management Lifecycle.

Maintained Incident Database, incidents by tracking and completing the necessary information as required by auditors.

Completed specification and test plan documentation in preparation where appropriate, and provided complete and accurate information in the incident database.

Provided recurring management support by actively working with Finance, SD Billing, and Project Systems business partners with resolving day-to-day SAP system and operational issues, testing, and maintaining related documentation.

Collaborated with production control group for execution, updating and creating new Autosys jobs; and together with business partners for the maintenance of the Autosys jobs spreadsheet.

Coordinated SAP Finance, Controlling, SD Billing, and Project Systems IT teams and their support for recurring and non-recurring projects to the business customers.

Senior Applications Analyst (SAP MES – PP and QM Groups) 07/2000 – 03/2007

Actively participated in SAP - Manufacturing Execution System (MES) implementation and post implementation team. MES uses functionality elements of Material Management, Production Planning, and Quality Management modules of SAP. Developed interface programs, time collection, time evaluation, reports, and SAPscript programs for HR module. In-depth work experience in Interactive Reporting, Transactions, BDCs, Data Extracts and Conversion, and application of OSS notes to SAP programs.

IT Consultant 10/1995 – 06/2000

Supported various projects on Tandem mainframe and Phase-3 application (a product of SunGuard Corp.) for the following organizations with repeated consulting for Northrop Grumman Corporation and Alliant Foodservices Inc. –

Northrop Grumman Corporation, Linthicum, MD, 1999 - 2000

Alliant Foodservice, Inc., Chicago, IL, 1999

Northrop Grumman Corporation, Linthicum, MD, 1998 - 1999

Brown & Company Securities Corporation, Boston, MA, 1998

Questicon Incorporated, Baltimore, MD, 1997 - 1998

Electronic Payment Services, Inc., Wilmington, DE, 1997

Donaldson, Lufkin & Jenrette, Inc., New York, NY, 1997

Alliant Foodservice, Inc., Chicago, IL, 1996

The Deluxe Data Systems, Inc., Milwaukee, WI, 1995

II.Teaching Experience:

University of Phoenix, Maryland Campus, Columbia, MD

Department Chair - Lead Faculty Area Chair (LFAC)

College of Information Systems & Technology 03/2012 – 06/2018

Taught undergrad / graduate and MBA courses. Developed new course curriculums, study guides, course design guides. Served as Lead Faculty Area Chair (LFAC) for College of Information Systems & Technology (IS&T). Also served as Campus Faculty Assessment Liaison (CFAL) to coordinate faculty assessment activities, implement programmatic student learning outcome assessment and University Learning Goal assessment initiatives at the Maryland campus. Courses taught (Some courses taught more than one time):

Project Management, Project Planning & Implementation,

Strategic Planning & Implementation,

Information Systems Risk Management,

Applied Business Research and Statistics,

Quantitative Analysis for Business,

Strategic Management,

Global Business Strategies,

Global Strategy Formulation and Implementation

Green and Sustainable Enterprise Management

Business Systems Analysis

Integrated Business Topics

Enterprise Security,

Innovation, Design, and Creativity for Competitive Advantage,

Algorithms and Logic for Computer Programming,

Information Systems Fundamentals,

Introduction to Computer Application and Systems,

SQL for Business, and

Database Concepts.

Education:

Doctor of Philosophy - Applied Management and Decision Sciences, Sub-Specialization in Information Systems Management, Walden University, Minneapolis, Minnesota, GPA 4.0, Graduated February 2010 2005 - 2010

Project Management Certification Program (master’s level program in project management) University of California, Irvine, October 2008 2007 - 2008

Master of Science - Computer Information Systems (MSCIS), University of Phoenix, Campus in Columbia, Maryland, GPA 3.98, September 2004 2002 - 2004

Certifications:

Kanban Management Professional (KMP) - Lean Kanban University - Active 09/2016

Certified Scrum Master (CSM) - Active 02/2014

ITIL Foundation Certificate in IT Service Management – Active 05/2012

Project Management Professional (PMP) – PMI, Newtown Square, PA – Active 08/2011

Security Clearance: Position of Public Trust.

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