Customer Service Data Entry
Resume:
CURRICULUM VITAE
OF
TSHOLOFELO CYNTHIA
SWELE
Contact Details
Full Names: Tsholofelo Cynthia Swele
Physical Address: 17727 Rubin Street
Protea Glen Ext. 14
Soweto
1834
Cell Phone: 073-****-***/066-****-***
E-mail Address: **************@*****.***
Personal Information
Date of Birth: 1989 October 15
Identity Number: 891***-****-***
Home language: Tswana
Other languages good at: Sesotho, IsiZulu, Sepedi, English,Tsonga
Gender: Female
Citizenship: South African
Marital Status: Single
Criminal record: No
Employment Information
Department for Learning Experience: Department of Education (Glenridge Primary School)
Occupation: Office Administration Volunteering job from 01 November 2017 to 31 October 2018
Responsibilities and Duties: Receptionist, Data capturing, Provide administrative and Secretarial Support, Recording of written information on paper and computer regarding learners and staff related matters, Organising office and filing system, duplication and typing of all learner and staff related work, Using SASAMS Database for Manage and retrieve routine information for admission, learner transfer and more, Liaison with public, leaners and parents, Assist with receiving and ordering school materials, Orders to the handle less complicated financial matters(prepare payments, process correspondence etc.) taking minute of the meetings, Compiling reports, Run the errands, Assist with school stationery requirements and distribution.
Educational Background
High school attended: Khamane High School
Matric Year Obtained: 2008
Major Subjects: Accounting, Business Studies, Business Economics, Maths Literacy,
Life Orientation, English First Additional Language and Tswana Home Language
Tertiary Qualification
College: Tshwane North College
Certificate Year Started: 2012
Year Obtained: 2013
Course: Marketing Management Certificate
Major Subjects: Effective Communication, Computer Practice, Marketing Management,
Marketing Communication, Sales Management, Entrepreneur and Business
Management
Competencies
Analytical, Planning and organising
Attention to details to produce outcomes in work environment
I have accountability
I can handle pressure to avoid conflict and to work with difficulties
Punctuality
Willing to work hard to build effective working relationship
Embracing change
Total commitment to co-workers and client satisfaction
Ability to work independently and with team
Working efficiently under pressure and consistently meet tight deadlines
Highly reliable, adaptable and resilient
Knowledge
Computer practice (word, excel, database, pastel, mail merge, E-mails, Internet)
Document control, Filling, Review and answer correspondence, Minutes taking
Managing mail, courier and handle outgoing and incoming calls
Excellent communication (Verbal and Writing)
Liaising with staff on admin issues
Knowledge and experience in monitoring of programmes
Good telephone etiquette, printer and copy machine
Behavioural Competencies
Building customer/clients loyalty
Applied learning
Collaborating
Highly motivated and high energy
Stress tolerance
Quality Orientation
Team work
Technical/Professional Knowledge
Client /customer service principles
Governance, Risk and control
Public Finance Management Act(National and provincial budgets, Provincial treasuries and revenue fund and more)
Batho Pele Principles
Relevant product/service knowledge
References
Name and Surname
Organisation
Occupation
Contacts
Ms N. Xaba
Glenridge Primary School
Principal
Mr N. Musenwa
Glenridge Primary School
Administrator
Mrs M. Kgashane
Glenridge Primary School
Teacher
I declare that all information I given above is correct and best of my knowledge
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