Customer Service Manager

*** * ******** ******

Glendale, CA ****

Phone ** 1-747-***-****

E-mail *********@*****.***

Zaia Khizekia

Objective

To utilize my extensive communication and people skills in serving as a property manager, Construction manager & administrator. My education, background, experience, intelligence, ability to listen and understand people’s needs, and most of all unparalleled customer service makes me an ideal candidate.

Summary of qualifications

Professional

Experience

10/10/2016

My critical thinking, problem solving, negotiation skills, and ability to build relationships are unmatched. I am a results and a goal oriented person. I achieve them through discipline, leadership by example with a power of persuasion, and time management abilities. My many years of experience in managing many different people from various backgrounds and nationalities, have given me the versatility, flexibility and understanding that others lack. Additionally, I have spent years as a Real Estate Broker, leasing, renting and selling properties (commercial & personal), as well as years in construction, general contracting and mortgage lending.

I am a responsible person, can work independently or with a team, I have a creative side in me that I also want to work with and develop and get the job done.

Sincere, Reliable, Trustworthy, Sociable, Pleasant and open to Challenges, can work and lead efficiently in a team.

Excellent communication skills, Extremely organized, Computer Literate.

10/2016 – Present

Project X Construction, Inc San Marino, CA

Project manager for newly construction/ investment company

Duties;

1.Schedule the project in logical steps and budget time required to meet deadlines.

2.Determine labor requirements and dispatch workers to construction sites

3.Inspect and review projects to monitor compliance with building and safety codes, and other regulations

4.Interpret and explain plans and contract terms to administrative staff, workers and clients

5.Prepare contracts and negotiate revisions with architects, consultants, clients, suppliers and subcontractors

6.Obtain all necessary permits and licenses

7.Direct and supervise workers

8.Study job specifications to determine appropriate construction methods

9.Select, contract and oversee workers who complete specific pieces of the project

10.Procure supplies and materials to complete construction projects

11.Procure construction bids and estimates from qualified contractors and vendors

12.Develop and implement quality control programs

13.Take actions to deal with the results of delays, bad weather, or emergencies at construction site

14.Confer with supervisory personnel, owners, contractors and design professionals to discuss and resolve matters such as work procedures, complaints, and construction problems

15.Plan, organize, and direct activities in maintenance of structures, facilities, and systems

Currently managing a 5 units condo new construction in Pasadena,

Demolition been completed, excavation will start on 01/15/2017

2008 – 2016 Martin David Construction Modesto, Ca

Licensed Real Estate Broker, General Contractor & Advisor

Reviewed Planned Projects from Inception to Completion, including

Planning, Estimating, Client & Contractors Interaction

Reviewed architectural plans for new homes, contracts, deals, new commercial projects construction sites, and supervised construction crew.

Coordinated all inspections with government agencies and inspectors.

Follow all local Safety Codes and Implement a Safety Policy at Construction Site.

Continually kept up to date with and Adhered to the local and the state laws and complex regulations.

Escorted prospective buyers to show them the various properties and closed dozens of deals, relying on my communication and soft skills.

2005 – 2007 Midwest Mortgage Company Lincolnwood, IL

President/ Manager

Managed Midwest Mortgage Company, An Illinois Licensed Mortgage

Company.

Supervise Employees, Direct and organize them as well as providing training and serve as a team leader.

Create and enforce standards of customer service.

Document preparation and processing, filing, payment processing, audit checks and ledger posting and balancing the books

Design work flows and procedures and possess the technical knowledge to oversee operations and computer systems

Follow all Federal, State and Local regulations

2000 – 2007 Zaia Khizekia Brokerage/Constructions

Lincolnwood, IL

Realtor, Broker, Construction, Owner,

Constructed medium to large new homes, & remodeled dozens of house in Illinois/USA.

Managed over a dozen brokers based on commissions in a high paced environment.

Leased, purchased & sold my homes and other consumers’ homes.

Leased, sold & personally managed commercial properties.

Created innovative advertising campaigns and lucrative deals with other brokers.

Achieved a high level of employees’ satisfaction and retention.

Maintained an excellent relationship with clients that resulted in much repeat business.

Managed an 80 apartment unit building and 12 commercial stores for

Gabriel Industries Inc, Chicago/USA. Took responsibility of all Budgets

And the daily operational tasks. Coordinated the efforts of staff, hired

And fired people, Paid Salaries, Took care of all the Invoices of Utilities,

Taxes, Repairs….etc. Balanced all of the Financial Books

Fluent in English: Reading, Writing and Speaking

Fluent in Arabic : Reading, Writing and Speaking

Spanish : Knowledge of the language.

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