WENNIE LA ROSA

Permanent Address: Bin Kaldoun Hawally, Kuwait / Email address: ac6xci@r.postjobfree.com

Mobile: +965-**-***-*** Citizenship: Filipino // Civil Status: Single // Age: 33

WORK EXPERIENCES

●Kayan Establishment for Recruitment of Domestic Manpower

House Hold Worker’s Recruitment Agency

Bin Khaldoun, Hawally

Position: Executive Secretary

Period: October 10, 2017 - Present

Major Responsibilities:

Provide administrative and clerical support to the Executive manager.

Preparing the workers contract and job orders.

Collaborating and following up to the affiliated recruitment agency for the workers recruitment process status.

Handle information requests.

Determine matters of top priority and handle accordingly.

Arranging the flight and accommodation booking for the executive.

Prepare the statistical and monitoring report.

Accommodate employer’s inquiry and their preferences.

Prepare confidential and sensitive documents.

Maintain office procedures.

Maintain hard copy and electronic filing system.

●Gourmania International Company

Under the umbrella of Crowne Plaza Hotel Farwaniya, Airport Road 55 Kuwait

Position: Director of Finance Secretary

Period: December 01, 2015 - May 25, 2017

Major Responsibilities:

Perform a wide variety of financial, administrative and secretarial tasks related to DOF office / Finance department.

Hold the full responsibility for DOF office documents confidentiality.

Maintain an excellent, clean and clear filing/labeling set up for DOF office related files.

Plan and organize work activities; recommend improvements in workflow, procedures and use of equipment and forms as required.

Develop and revise office (Finance, HR and admin) forms.

Process a variety of documents and forms including reports, correspondence, memoranda, agenda items and reports.

Checking check’s /bank transfers supporting documents.

Being in charge for company paymaster position for almost six months.

Assisting the Director of Finance in preparing the profit and loss report.

Splitting the trial balance to balance sheet report and statement of income.

Dividing assets and liabilities in the company’s balance sheet according to their nature and category.

Inputting Profit & Loss statement figures (all types of revenues and expenses), and balance the net profit/loss of the company.

Issuing supplier checks and keeping a signed copy of them along with supplier receipt.

Reconcile the privilege club membership cards expiration to monthly contribution.

Maintain and update all types of vender, tenants and insurance contracts/agreements.

Responsible for material control requisition and authorize all purchases after checking with DOF.

Monitoring all departments/outlets Capex budget as well as actual FF&E purchases.

Checking Capex quotation analysis for company’s required items.

Ensure confidentiality of property information.

●The Regency Kuwait Hotel (Preferred Hotels Group)

Five Star Luxury Hotel

Al Bida’a, Al Tawoon Street, Salmiya, Kuwait

Position: Front Desk Receptionist

Period: June 01, 2013-September 17,2015

Major Responsibilities:

Achieve positive outcomes from Guest queries in a timely and efficient manner.

Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required.

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and other departments.

Taking the room reservations and get the fully detailed from the guests such as their preferences and mode of payment, use up-selling techniques to promote hotel services and facilities.

Demonstrate a high level of customer service at all times and demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

Collaborating to the reservation department for any cancellation or no shows booking thru third party and following up the guest reservation that is still pending from reservation department itself.

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit cards policy.

Following up to the guest checking out timing.

Follow company brand standards.

Assist other departments, as necessary.

●The Regency Kuwait Hotel (Preferred Hotels Group)

Five Star Luxury Hotel

Al Bida’a, Al Tawoon Street, Salmiya, Kuwait

Position: Guest Service Agent

Period: June 16, 2012-May 31, 2013

Major Responsibilities:

Meet and greet the guests who enter the lobby area.

Serve as the main point of contact for regular guests and VIP guests and ensure hotel departments are fully briefed on their requirements.

Seek verbal feedback from customers on a regular basis and respond to all guest queries in a timely and efficient manner.

Serve as a point of contact for long-stay Guests of 14 days or longer – ensuring they feel comfortable and can ask advice or information from Guest Relations.

Preparing the welcome letters for the arriving guest.

Manage, record and resolve Guest or customer complaints promptly.

Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate.

Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the guest.

Collaborate to the Executive Lounge Coordinator by tracking the regular guests for their loyalty reward and choose rewards that meet guest preferences while remaining within the allocated budget.

Maintain good communication and work relationships in all hotel areas.

Act in accordance with policies and procedures when working with front of house equipment and property management systems.

Assist with other departments, as necessary.

●The Regency Kuwait Hotel (Preferred Hotels Group)

Five Star Luxury Hotel

Al Bida’a, Al Tawoon Street, Salmiya, Kuwait

Position: Hostess

Period: May 2011-April 2012

Major Responsibilities:

Greet guests; escort them to their table, pulling out the chairs for women, and present menus.

Make sure all menus are fully wiped, free of spots or stains, and complete.

Keep an eye out that the dining table, entryway, bathrooms, and menus are keep clean throughout operations.

Make sure entry doors are clean, free of debris and inviting.

Take the reservation details from the guest and arrange it accordingly as per the guest preferences.

Check the meal plan and always coordinate to the Front Office regarding the extras of in house guest.

Be aware the events, activities and specially the promotions, occupancy, arrivals and departure guest in the hotel.

Make the stock requisition for the restaurant if needed.

Updating the staff attendances, over time and submit to the F& B office.

Attending the calls from the guest and giving the information about the pricing of food in the restaurant, timings, concepts and promotions.

Update the nametags of foods, bulletin board and keep on updating the team whatever the important things and information from the hotel status.

Log the day-to-day transaction in the sheet and print out the meal report in the whole day operations.

Fillings the important documents.

Handling Cashiering.

Telemarketing.

●The Regency Kuwait Hotel (Preferred Hotels Group)

Five Star Luxury Hotel

Al Bida’a, Al Tawoon Street, Salmiya, Kuwait

Position: Waitress

Period: May 2010-May,2011

Major Responsibilities:

Assist guest to their preferred table and introducing myself for their assistance.

Present menus to guest, answer questions about menu items, making recommendations upon request, and inform guest of daily specials.

Take orders from guest for food and beverages, repeat the orders, and enter orders into micros for transmittal to kitchen staff and bar service.

Serve food and beverages to guest; prepare and serve specialty dishes at tables as required.

Checking the guest food satisfaction.

Prepare checks that itemize and total meal costs.

Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

Monitor the stock service areas with supplies such as sugar caddie, salt, pepper, sugar, condiment, napkin, toothpicks, cup and saucers, trays and linen.

● Maxim Philippines Operating Corporation

Gateway Business Park

Special Export Processing Zone

Bry. Javalera, General Trias, Cavite Philippines

Position: Quality Assurance Inspector

Station: Quality Assurance Shipping

Period: January 09, 2008 – January 28, 2010

Major Responsibilities:

To assist manufacturing in maintaining quality conformance on all parts.

Visual and inspect product for assembly and other defects.

Dimensionally inspects product for conformance to specification using standard measuring devices such as V-tek counter.

Inspect labels, actual parts against router and comets database to make sure all information is correct.

Verification of re-worked Integrated Circuit.

Issued Discrepant Material Report to operator if there are defects and discrepancies found.

Entry and move lots into SAP database and check all the details from system versus router.

Create SAP label and log sheet for traceability material.

●Waltermart Ventures, Incorporated

General Trias, Cavite Philippines

Position: Team Leader

Department: Sales Operation

Period: May 12, 2007- November 06, 2007

Major Responsibilities:

Generate sales per sub-category performances (household, haba, dry goods and communication).

Monitor competitors price to analyze price condition in the market and monitor competitor’s activities such as new products discounts promotion and others recommend counter measures.

Responsible for the implementation of promotion activities and ensure all bundling promos are implemented before the effectivity date.

Monitor per-sub category achievements versus target and growth.

Conceptualize and recommend tactical program for sub-category deficit.

Implement 100% full replenishment in selling areas.

Supervise proper stocking of promo-merchandisers in warehouse and implement some preventive measures for bad orders (B.O).

Conduct morning and evening talk to the merchandisers to inform them about the new products and promotions.

Supervise promo-merchandisers performances.

Establish and maintain good relationship with customer.

●Max’s Restaurant

SM City Dasmariñas, Cavite Philippines

Position: Customer Service Assistant

Department: Dine-in

Period: May 12, 2005-June 06, 2006

Major Responsibilities:

Greet and acknowledge all arriving guests.

Escort and assist guests in their preferred table.

Presenting the menu and informing the guest what is the special of the day.

Take the order and suggestive selling.

Anticipate guest needs.

Distributing flyers to create customer’s awareness.

Formulate bakeshop inventory

Maintain positive guest relations at all times.

Make the event reservation and get all the fully details from the customers according to the preferences.

EDUCATIONAL ATTAINMENT

Tertiary: Cavite State University

Indang, Cavite Philippines

Course: Bachelor of Science in Business Management

Major in Marketing

(2003 – May 04, 2007)

Secondary: New Era National High School

New Era Dasmariñas, Cavite Philippines (1999-2003)

Primary: New Era Elementary School

New Era Dasmariñas, Cavite Philippines (1993-1999)

TRAININGS:

Human Resources (Cross Training)

TIME KEEPER (June 2011 - August 2011

Front Office (Cross Training)

GUEST SERVICE AGENT April 2012- May 2012

Language and Dialects spoken/written: English and Filipino

SKILLS: Computer Literate (Microsoft Word, Excel & Power Point), Customer Service, Supervisory, Soft and Technical skills.

CHARACTER REFERENCES

Available upon request

Contact this candidate