Credit and Collection Manager
Resume:
Thomas Rafter
Round Lake, Illinois 60073
********@*******.***
Professional Experience
Aon Hewitt/ Alight Solutions January 2013 – March 2018
Collection Manager/OTC Division
Managed a $325 million portfolio of Fortune 500 Clients. Directing and supervising all the collection activities for 18 Financial Collectors and 4 Accounts Receivable Liaisons.
Reevaluated current collection policies and procedures implementing changes and improved guidelines allowing the team to become more proficient and competent in reaching our corporate goal.
Established improved rules of engagement to accelerate and improve cash flow in turn decreasing delinquency and reduce DSO.
Monitored collection activity by holding regular team and individual reviews of the client portfolios and put in place additional tools procedures allowing various options for collectors to use in order to successfully meet their individual goals.
Engaged in meetings with management team members from various departments to discuss issues affecting cash flow, collections, cash postings and AR adjustments.
Partnered with internal client team to resolve billing, contract variances and client issues which stalled future revenue.
Closely monitored collection activity of complex clients due to contractual requirements.
Reviewed contract terms and worked with internal team to keep and maintain billing standards within terms.
Commercial Credit Management Association March 2010 – November 2012
Consultant
Consulted with a national organization to inform Chicagoland companies about credit practices
Brightstar Inc June 2004 – January 2009
Corporate Credit and Collection Manager, US Division
Credit and Collection Manager for the US division of a $4.5 billion Corporation with 32 locations worldwide.
Managed Credit / Collection and Cash Application Departments for a leading wholesaler of cellular phones and accessories.
Established credit limits for a variety of customers with several hundred locations and as well as major retailers by applying sound credit, collection and decision-making processes.
Continually reviewed credit lines on new and existing accounts and initiating Letters of Credit when necessary in order to maintain standards within corporate requirements.
Developed and exceeded department productivity goals through development/ implementation of best practices to increase employee output.
Collaborated with key members of sales department to maximize lines of credit setting mandates for required information to run parallel to requested credit limits. Monitoring account activity with sales on a regular basis.
Forged solid departmental relationships internally and externally increasing sales and customer base by over 36%. Annual revenues of $960 million dollars.
Reduced DSO from 54 to 34 days and consistently met or surpassed performance goals for delinquency reduction write-offs below .71% of annual sales.
Decreased delinquency percentages from 27% to 2.8% by launching advanced collection programs increasing staff performance, improvement levels and monitor individual progress of daily, quarterly and annual goals.
Aries Manufacturing March 2001 – June 2004
Credit and Collection Manager
Reorganized and reassigned credit department functions to allow a more efficient operation.
Implemented collection procedures to decrease delinquency from 28% to 1.5%.
Continually pursued ways to improve customer relations of major accounts through personal contact and visits.
Re-evaluated marginal accounts to maximize sales and minimize losses.
Reviewed pending orders of delinquent accounts. Kept delinquency levels well below corporate expectations.
Periodically addressed departmental goals with employees and reviewed their strengths and weaknesses to increase department productivity.
Initiated quarterly meetings with sales staff keeping them apprised of credit department issues.
Set up alternative means to increase sales of marginal accounts not qualified for open terms.
Determined when delinquent accounts are to be placed with outside agencies. Monitored outside agencies performance.
Analyzed information of potential accounts through trades and reporting agencies.
Managed accounts payable disbursements and payroll departments and supervised office and warehouse staff.
Leavitt Communications February 1995 – March 2001
Credit and Collection Manager
Coordinated all activities within the credit and accounts receivable department.
Supervised billing of the accounts receivables and resolved billing issues along with account reconciliation inquiries.
Managed A/R and A/P staff on daily operations and processes.
Interacted with Warehouse and Operations Manager regarding shipping and return issues.
Evaluated credit worthiness of new customers and reviewed existing lines of credit, domestic and international.
Developed new policies and procedures to ensure maximum productivity within the credit department that paralleled the philosophy of corporate goals.
Calculated projections for bad debt reserve and analyzed quarterly departmental goals.
Founder and Chairman of the Global Wireless Credit Association (NACM)
Education
College of Lake County, Business Administration
Technical Skill Set
J.D Edwards, PeopleSoft 9.0, Solomon, Mas 200, Tableau, Get Paid, Microsoft Office, Word, Excel, Pivot tables
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