Customer Service Assistant
Resume:
Tammy Messner, COTA/L, Certified Health Coach, CPT, PHR Page 1
Tammy Messner
York Haven, PA 17370
*****.*******@*****.***
Outcome based strategic change facilitator in Occupational Therapy, Health Coaching, Workplace Wellness
October 2017 - Present
Occupational Therapy Assistant, Messiah Lifeways Senior Living Community and Rehab Mechanicsburg, PA Improve health outcomes of patients through 1:1 occupational therapy interventions under direction of supervising OTR with patients in SNF/Rehab setting. Completion of post-visit SOAP notes, attendance in care planning meetings, coordination with PT, SLP, Nursing care plans and family to meet patient goals. September 2017 - Present
Occupational Therapy Assistant, VibraLife Senior Living Community and Rehab Mechanicsburg, PA Improve health outcomes of patients through 1:1 occupational therapy interventions under direction of supervising OTR with patients in SNF/Rehab setting. Completion of post-visit SOAP notes, attendance in care planning meetings, coordination with PT, SLP, Nursing care plans and family to meet patient goals. May 2017 - Present
Occupational Therapy Assistant, Fox Subacute Hospital Mechanicsburg, PA Improve health outcomes of patients through occupational therapy interventions 1:1 under direction of supervising OTR with patients intubated with peg tubes, tracheotomy, ventilators. Completion of post-visit SOAP notes, attendance in care planning meetings, coordination with PT, SLP, Nursing care plans and family to meet patient goals.
May 2017 - Present
Health Coach. Red Cedar Fitness Center Lewisberry, PA Improve health outcomes by coaching physician referred patients with chronic conditions 1:1 and in small groups. Implement strategies to effect behavior change with respect to following prescribed treatments, patient education, biometric tracking, weight management, exercise, dietary change, smoking cessation, medication adherence and follow up. Provide timely documentation to physicians via electronic medical record. Reporting and accountability for outcomes. June 2017-July 2017
Occupational Therapy Assistant, Central Dauphin East School District Harrisburg, PA Improve/Maintain skill set and function of elementary and secondary students with Autism and multiple disabilities in accordance with student IEP goals in an extended school year setting, 1:1, through push in and pull out interventions under direction of supervising OTR. Responsible for completion of visit notes and end of ESY session note for inclusion in student's IEP. March 2014 - Present
Health Coach Occupational Therapy, Health Dialog/Rite Aid Health Alliance Program Middletown, PA Improve health outcomes by coaching physician referred patients with chronic conditions 1:1 and in small groups. Implement strategies to effect behavior change with respect to following prescribed treatments, patient education, biometric tracking, medication adherence and follow up. Provide timely documentation to physicians via electronic medical record. Reporting and accountability for outcomes. Mentor team mates on process, procedure, coaching, SMART goal setting and management, technology. Tammy Messner, COTA/L, Certified Health Coach, CPT, PHR Page 2 January 2014 - March 2014
Occupational Therapy Assistant, RehabCare Lancaster, PA Provide hands on occupational therapy and short-term rehab treatment to residents of the Conestoga View Home, a 400+ bed facility. Collaborate with supervising OT, resident's physician and nursing staff to create tailored rehabilitation and restorative programs to assist resident in achieving his/her highest functional level..
March 2013 - November 2013
Application Training Specialist, Healthcare System Connections York, PA Design, develop, implement and support training program for cueSHIFT electronic medical records software for external client use in skilled nursing/rehab facilities. Resolve client technology, connectivity and software application use issues within timely fashion. Document activity for client billing within company/client service level agreements. Contribute to overall client implementation project planning processes for installation.
June 2010 – February 2013
Disability Fitness Specialist, Center for Independent Living Camp Hill, PA Provide one on one and group physical and wellness training in fully equipped and adaptable fitness center for people experiencing injury and/or disability including, but not limited to, MS, Diabetes, CHF, CIDP, Stroke, TBI, SCI, Cancer, Epilepsy, Seizure Disorder, Spina bifida, Cerebral Palsy, Rheumatoid Arthritis, senior populations. Provide reports to physicians, support staff, caregivers and family regarding progress monthly. Direct opening of second center including design, setup, opening and community relationship building as center manager.
March 2009 – Present
Independent Health Coach, Personal Fitness Trainer, Fitness Nutrition Specialist Harrisburg, PA American Council on Exercise
Health coach, personal fitness trainer at private facility, public facilities, and in-home, focusing on personalized plan implementation to improve health and fitness outcomes based on individual goals. Set SMART goals, implement strategies to effect change regarding lifestyle habits, biometrics, achievement of goals such as running races, competing in sporting events, improving health conditions/lab results. One on one health, condition, medication, exercise, nutrition, lifestyle coaching. Sponsored athlete, competitive runner, obstacle course racer, figure competitor. Jan 2004 – March 2009
Talent Sourcing Director, American Heart Association Harrisburg, PA Certified PHR (Professional of Human Resources). Hire qualified talent through sourcing, interview and on-boarding of qualified candidates for new/open job opportunities. Report on activities locally and nationally as required. Conduct hiring assessments, background checks. Build relationships with hiring managers, community partners, advisory teams and national task forces to increase candidate pool. Represent organization as Facilitator for PHR study group modules at local community college. November 1999 – December 2005
Owner, Sweet Memories Cakes & Gift Baskets New Cumberland, PA Built business from conceptualization to start-up including all legal filings, building customer base, marketing, advertising. Consult with wedding/event customers and wholesale/retail business owners on needs for event related baking and gift basket design within budget and taste. Bake and decorate goods Tammy Messner, COTA/L, Certified Health Coach, CPT, PHR Page 3 to fulfill customer orders based on agreed upon designs. Maintain required inspection, licensing, billing, collections, accounting, customer service and documentation to operate small business. Marketing Director for Network Professionals International small business networking community. Mentor apprentice bakers, entrepreneurs regarding all aspects of small business planning, start-up and implementation.
December 2000 – April 2001
Office Administrator, Community Planning Consultants Camp Hill, PA Run and organize all aspects of office including planning community meetings as required by township/municipality sunshine law. Collaborate with township boards, community members, engineering, construction and transportation firms for community expansion planning and implementation. Organized office, answered incoming calls, assisted customers July 2000 – December 2000
Recruiter, Williams Sonoma, Inc. Camp Hill, PA
Hire 400 staff to fill permanent and seasonal positions in sales, customer service, issue resolution, training, information technology support and management. Design electronic large group presentation used to train new and prospective employees. Conduct job fairs, collaborate with chamber of commerce and community organizations to source candidates and increase company visibility. Resolve employee performance, leave, separation and termination matters. May 2000 – May 2005 (intermittent)
Fitness Instructor, Gymnastics Coach, West Shore YMCA Camp Hill, PA Train members on safe and effective use of equipment. Coach level 4 competitive gymnasts with fundamental technique, compulsory routines and creative dance to prepare for competitions and exhibitions. Provide tours of facilities to prospective clients. Facilitate leadership and diversity training to summer camp counselors annually.
September 1999 – March 2003
Partner, RT Properties New Cumberland, PA
Purchase, remodel and resell real estate and rental properties as part owner. Maintain leasing, collect rent, appear in court, maintain relationships with banks, lenders, codes and township enforcement officials. Show properties and coordinate closings. Maintain property documentation, payments, accounting, taxes as required.
May 1989 – November 1999
Electronic Data Systems Progressively increasing responsibility over 10+ year history Camp Hill, PA 2/97-11/99 Service Relations Supervisor
Manage 3 teams, up to 21 team members
o Tier II Customer Support
o Help Desk
o Data Entry/Mail Room
Lead staff, complete performance reviews, development plans, one on one mentoring and team development. Resolve customer issues through technology and process changes, build relationships with vendors. Report on contract compliance. Implement organizational changes. Implement software releases including system testing, troubleshooting, documentation and training internally and externally. Successful completion of Telecommunications Industry Training Program levels I and II, including sales pitch to AT&T Customer “The Future of Telecommunications in the Asian Pacific Rim” Tammy Messner, COTA/L, Certified Health Coach, CPT, PHR Page 4 1/93-2/97 Training Specialist
Facilitate Operations Development Program (OPD); three phase, 18 month technical development program required as pre-requisite for retaining employment and progressing within data center operations organization. Design and develop location's first multi-media classroom. Implement first local Phase II intensive simulation phase of program. Deliver leadership skills training on topics such as change management, EEO, facilitation/presentation skills, teambuilding, empowerment, customer relations, diversity.
11/90-1/93 Computer Operator
Successful completion of required Operations Development Program (OPD). Shift team leader in 24x7 data center including disaster recovery, equipment maintenance, system capacity management, collaboration with software programming and external customers to resolve issues under service level agreements.
5/89-11/90 Quality Assurance Specialist
Perform data analysis and system checks to insure external customers received appropriate service level. Provide reports under contractual agreement.
Education
Penn State University A.S. Occupational Therapy 2013 Harrisburg Area Community College Liberal Arts/Org Development 1987 Computer Learning Network Computer Operations 1988 Certifications
Professional Human Resources (PHR) SHRM 2006
Personal Fitness Trainer ACE 2010
Special Populations/Post-Orthopedic Specialist ACE 2012 Occupational Therapy Assistant NBCOT 2014
Certified Health Coach ACE 2015
CPR Red Cross 2015
Fitness Nutrition Specialist ACE 2017
Contact this candidate