Customer Service Manager

Kurtis Holden

*************@*****.***

** ********* ****** **** **** 413-***-****

Ware, MA 01082 Cell Phone 413-***-****

Qualification Summary:

I am a tenacious engineer seeking employment within the engineering field. Throughout college I gained knowledge and experience not only in Industrial Engineering, but also with Lean Manufacturing, Process Mapping and Writing, Standard Costing, and 6 Sigma

Education Western New England University, Springfield MA

Bachelor of Science in Engineering 2018

Major: Industrial Engineering

Computer Skills:

AutoCAD LINGO MATLAB Minitab Arduino

FlexSim LabVIEW ICAPS HTML Microsoft Office

SolidWorks MySQL PHP Visual Basic Project

Professional Experience:

Big Y 2009-2017

Title: Dairy Clerk/ Head Cashier

Additional Responsibilities:

Customer Service

Inventory

Stocking Shelves

Ordering

Location: Ware, MA

Fitness Factory 2014-2017

Title: Personal Trainer/Manager

Additional Responsibilities:

Sales

Customer Service

Ordering

Location: Ware MA

Universal Forest Products 2017-2018

Title: Project Manager/Application Engineer

Additional Responsibilities:

Coordinated all projects within the industrial department ranging from simple pallets to complex designs.

Sales

Lead Designer

Account Manager

Implement Processes

Projects Senior Project 2014-2015

Developed a carbon footprint model for Litron Inc.

Designed a visual basic model for Litron Inc.

Created a documentation system

Implemented process changes for ISO 14001 compliance .

Revamped their gold plating process to reduce their carbon footprint

Documentation system allows Litron Inc. to be ISO 14001 certified

Work Analysis and Design Project Fall, 2013

Proposed a redesign of the WNE Mailroom Services

Facility redesign was implemented in the summer of 2014

Facility redesign allowed for a 50% reduction in Queue time

Facility redesign eliminated safety hazards

Industrial Design Lab I Project Fall, 2013

Designed an underwater touchpad for swimmers

Programmed Arduino to track lap count, times intervals and overall time

Data is recorded then transferred to excel for easy access

Maintained a price of under 200 dollars, which is 1/5 of market touchpad

Industrial Design Lab II Project Spring, 2014

Created a facility layout using AutoCAD for a manufacturing company

The layout included flow process charts and time motion studies

A Microsoft Office Visio model was used for the flow process chart

Machines needed, workforce and waste from the machining processes were all manually calculated and implemented into the AutoCAD design

Industrial Design Lab III Project Fall, 2014

Team leader for a redesign of a knee scooter for children with mild Cerebral Palsy (hemispheric disability)

The redesign allows for little to no assistance needed for these children

The knee scooter can now be functional at home, school and in society

My teams redesign was picked as the best redesign along with keeping the overall cost under 200

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