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Customer Service Human Resource

Belleville, Michigan, United States
September 06, 2018

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Lynn Brandon

**** **** **

Belleville, MI *****



Able to utilize knowledge, strengths, and experience in the administration and process of Payroll and/or Human Resources.


Efficient Administrative Professional with extensive experience providing support to owners, managers and field staff. Known for accurate data entry and providing excellent customer service while maintaining confidentiality. Demonstrated resourcefulness and the ability to combine payroll and benefit knowledge with strong organizational skills to improve efficiencies. Proven team player that works well independently. Current experience with ADP Work Force Now, Paychex and Microsoft Office 365. Prior experience with AS400, Kronos 5.1, PeopleSoft and Microsoft Outlook. Knowledgeable in excel and word.


Human Resource Director / Coordinator

Preferred Providers Inc., Ann Arbor, MI

05/2012 to 07/16/2018

Provide direction and compliance with DOL rules, regulations for payroll and Human Resources of a privately owned home healthcare company to the owners and managers. Support field staff with their questions and/or concerns. Provide a comfortable, open door environment for employees.

Updated and rolled out current company practices into policies for the employee handbook, ongoing as requested by owners

Maintained,tracked benefits for open enrollment and ongoing; company and health benefits, ACA tracking, 401K

Responsible for “on boarding” process from an applicant stage to hired employee

Created new users in EMRS; employee profile, licenses & security access

Assisted in various audits to supply requested information for; CHAAP (Community Health Advisors in Action), 2013 IRS 401K plan audit, 5500 form

Audited and maintained current required copies of clinician’s licenses, documents, in-services per CHAAP and LARA

Transitioned payroll and HR data to new payroll companies; Paychex 2013 and ADP Work Force Now 2017

Created excel spreadsheet of payroll information from EMRS to be compatible with payroll company’s system upload

Created and submitted to EMRS new tasks when needed and mapped to correct rates of pay

Maintained various rates paid to each employee in EMRS depending on employee position, task level of experience for accurate payroll calculation

Monitored and took appropriate action of audit reports of clinician’s time entry of tasks/visits (no over lapping )

Tracked verification of tasks/visit completion via EMRS and hard copies submitted from clinicians for skilled or private duty services rendered

Tracked and entered for pay PTO; vacation, personal and sick time

Balanced payroll between EMRS download of data, excel calculated totals for each employee by task, rate, deduction, pay code and upload into payroll system before final submit

Provided payroll reports for owner and financial manager

Distributed payroll checks

As needed; provided response for verification of employment, garnishments and unemployment requests

Payroll Specialist

Kelly Services, Ann Arbor, MI

06/2011 to 11/2011

Temporary assignment to work with the department to enter payroll data into People Soft and AS400, resolve errors, accurately balance payroll, run final report processes and print payroll checks/advices. Prepare FedEx packages for distribution of checks/advices to correct locations. Track, set up severance payments. Enter, update garnishments.

Human Resource Coordinator

Waste Management, Wixom, MI

01/2000 to 09/2010

Position started as Benefits / Payroll Specialist from 2000 to 2003, then I was selected as one of four coordinators in the centralization of Payroll / Human Resources. Delivered dependable administrative support to 625 employees which encompassed 11 locations, eight under a collective bargaining agreement. Maintained organization of personnel files and daily filing.

Accomplished the centralization of HR / payroll records and organized terminated employee files for storage which improved efficiencies.

Collaborated with corporate and established 9 Kronos accrual / pay rules that met the union's collective bargaining agreement. Updated rules yearly.

Audited timecards weekly ensuring accuracy and sign off by managers.

Audited, tracked incentive rates, and ensured accurate paid time off.

Generated payroll reports, ensured balance between Kronos, data entries and attained proper approvals for SOX compliance.

Acted as field assistance and resolved Kronos, benefit, payroll issues and questions. Monitored leave of absence employees for FMLA, workers compensation, and disability.

Facilitated benefit meetings and new hire orientations.

Undertook all collective bargaining agreements; Central States, pension, and union dues bills resulting in 100% compliance of field audits.

Completed cross training of all business units, 1,650 employees, which developed diverse administrative skills in numerous divisions state-wide.

Discovered, implemented PTO accruals in Kronos that were error from conversion, correlated with corporate to update employee departments within a business unit for finance / HR accurate data reporting.

Payroll / Human Resource Administrator

USA Waste, Romulus, MI

01/1999 to 01/2000

Responsible for administrating payroll and benefits for the Human Resources department of 123 employees. Undertook new position, and applied strengths to support management, employees with 1 day of initial training. * Reviewed data entry of timecards in JD Edwards ensuring accurate ADP payroll processing. * Audited, entered special pays, deductions, and created Ad Hoc reports. * Administered hiring process for candidates and on boarding of new hires. * Resolved benefit, payroll questions, and concerns with sensitivity to time constraints. * Reserved confidentiality of Personnel files, records, and payroll reports.

Accountant I


01/1993 to 01/1999

Promoted to new expanded role with focus on the standardization of cash application. Effectively implemented and troubleshot procedures. * Acquired three additional locations. * Trained staff at other divisions for cash applications. * Key contact for MNB’s processing center lock box, effectively identified, resolved lock box errors in round table meetings. * Accurately handled key customer accounts: GM, Edison, American Axle, Ameritech, and Weyerhaeuser. * Designated contact for MI unapplied cash, posted accurately, and resulting in NO miscellaneous unidentified cash. Delivered professional support to the managers, sales and Maintenance. Collaborated on corporate accounting procedure manual, circulation, 1996.

Office Mgr./ Accounts Receivable Clerk


01/1989 to 01/1993


High School Diploma, general, Churchill High School, MI


Humane Society Mega March Volunteer Breast Cancer Relay for Life participant Crohn's/Colitis fund raiser participant

MS Walk participant

Alzheimer fund raiser participant


Basic Webinars – FMLA, ACA, FLSA

Certificate of Completion – Interpersonal communication and Problem Solving

Certificate of Participation – Technology in the Workplace

Dale Carnegie Course – A391

References upon request.

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