Customer Service Manager

Curriculum Vitae – Thandeka Innocentia Mohakabe

Date of birth: 29 March 1991 Email: **********@*****.*** Mobile: 071-***-**** / 081-***-****

Address: *** **** **** ******, *** Sederhof, Pretoria, 0002

PROFILE

I am a 27 year old ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills. I have since developed my desire in the customer service and doing administration to empower more knowledge. I am able to multi-task and work under pressure. I can speak Tswana, English and Afrikaans fluently. I have a Code B drivers license.

EDUCATIONAL BACKGROUND

Year: 2015

Qualification: Marketing Management N4

Institution: Springfield FET College

Year: 2015

Qualification: Senior Certificate

Institution: Gaegolelwe AET

Subjects: Mathematical Literacy, Economics, Business Studies, Accounting, English Home Language, Afrikaans First Additional Language

WORK EXPERIENCE

01 October 2016 – to current: Gym Coordinator and Administrator at the Dept. of Sport and Recreation (under BDS Unlimited (PTY) Ltd)

Staff fitness training

Liaising with SRSA management and gym members

Processing of membership forms

Administration duties

Organizing sporting activities and events

Managing fitness instructors appointed by BDS Unlimited

Maintaining and making sure that gym members are well assessed

01 April 2016 – 25 May 2016: Claims Administrator at COID Support

Dealing and handling of new and existing injury on duties

Capturing and processing of new IOD’s on system

Administration

Faxing

Scanning

Responding promptly to emails

Following up on pending documentation from different clients

19 October 2015 – 31 March 2016: Client service operator at Sabcool

Handling inbound and outbound calls

Call logging – receiving calls from clients and sales representatives regarding breakdowns and maintenance of refrigerators

Liaising with technicians for a call out of maintenance

Reception work – reception standby duties when reception manager is on leave

16 March 2015 – 07 October 2015: Collections agent at Sanceda Collections

Debt collection

Reaching targets

Arranging ptp’s, debit orders and settlements on outstanding debts

01 October 2013 – 13 March 2015: Call centre consultant at Consult Research

Customer service – outbound

Conducting research survey over the phone

Researching for the SACSI (South African Customer Service Index)

Projects – 21-23 Jan/29-30 Jan/9-10 Feb 2018: Youth Empowerment Programme through Skeem Saam (SABC)

Conducting motivational talks and bootcamps for young scholars and empowering and teaching them on how to live a healthy lifestyle and maintaining a healthy mind and body.

Entrepreneurship

Education

Drugs and Alcohol Abuse

SKILLS AND COMPETENCIES

Time management

Communication skills

Office administration

Service excellence

Hard working

Professional

Telephonic skills

Computing Skills (Microsoft word, Excel, PowerPoint)

Flexible and Trustworthy

Friendliness

Decision Making

HOBBIES AND INTERESTS

Aerobics

Fitness

Reading

Watching TV (Reality Programmes)

Socializing

REFERENCE

Name: Mr Steven Baloyi

Designation: CEO at BDS Unlimited

Contact number: 012-***-**** / 082-***-****

Email: ******@***-*********.**.**

Name: Mr Kwanele Booi

Designation: Claims Manager at COID Support

Contact Number: 012-***-****

Email: *******@****.**.**

Name: Mr Moses Malubane

Designation: HR manager at Sabcool

Contact Number: 011-***-****

Email: ******@*******.**.**

Name: Mr David Koopman

Designation: Manager at Consulta Direct

Contact Number: 012-***-****

Email: *****@********.**.**

Contact this candidate