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Customer Service Manager

Location:
Johannesburg, Gauteng, South Africa
Posted:
September 06, 2018

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Resume:

PERSONAL DETAILS

SURNAME : MICHAU

FULL NAMES : MARUIS

ADRESS : OLGA KIRCH STREET, PLOT 26,

MULLERSTUINE, VANDERBIJLPARK

TELEPHONE : 072-***-****

DATE OF BIRTH : 19TH AUGUST 1973

I D NUMBER : 730-***-**** 085

NATIONALITY : SOUTH AFRICAN

SEX : MALE

HOME LANGUAGE : AFRIKAANS & ENGLISH

DEPENDANTS : ONE (WIFE)

MARITAL STATUS : MARRIED

HEALTH : EXCELLENT

AVAILIBILITY : IMMEDIATELY

DRIVERS LICENSE : CODE 8

EMAIL ADDRESS : ac6x5u@r.postjobfree.com

EDUCATION

SCHOOL ATTENDED : ELSPARK TECH. HIGH SCHOOL

HIGHEST STANDARD PASS : GRAAD 12

SUBJECTS : AFRIKAANS, ENGLISH, MATHS, SCIENCE, TECH. DRAWINGS,

MECHARO TECH

OTHER COURSES

N3 MATHS : GERMISTON COLLEGE

N3 LOGISTIC SYSTEMS : GERMISTON COLLEGE

N4 TECH. DRAWINGS : GERMISTON COLLEGE

CUSTOMER SERVICE COURSE : RED CROSS

POWERTRACK-PRO : NETSTAR

POWERTRACK-LIGHT : NETSTAR

MICROSOFT OUTL OOK EXPRESS LEVERL 1 & 2 : INFORMATION TECHNOLOGY TRAINING INSTITUTE

MICROSOFT EXCEL LEVER 1, 2 AND 3 : INFORMATION TECHNOLOGY TRAINING

INSTITUTE

EMPLOYMENT HISTORY

EMPLOYER : COMPRESSOR VALVES & ACC.

PERIOD EMPLOYED : 11/01/1994 – 28/02/1995

POSITION HELD : APPRENTICE FITTER

REASON FOR LEAVING : DID NOT GET AN APPRENTICE CONTRACT

CONTACT PERSON : EDDIE SWART

TELEPHONE : 011-***-****

WORK EXPERIENCE : BASIC FITTER EXPERIENCE

ASSEMBLING OF COMPRESSORS

EMPLOYMENT HISTORY

EMPLOYER : DRIVELINES

PERIOD EMPLOYED : 18/05/1995 – 17/11/1995

POSITION HELD : GENERAL WORKER

REASON FOR LEAVING : LOW WAGES

CONTACT PERSON : CLIVE MAYO

TELEPHONE : 011-***-****

WORK EXPERIENCE : FITMENT OF DRIVESHAFTS

STRIPPING & ASSEMBLING OF DRIVESHAFTS

FITMENT OF BRAKES, FITMENT OF PROPSHAFTS

EMPLOYMENT HISTORY

EMPLOYER : SENTRY SECURITY

PERIOD EMPLOYED : 20/11/1995 – 31/12/1996

POSITION HELD : CONTROL ROOM OPERATOR

REASON FOR LEAVING : RECEIVED A BETTER WORK OFFER

CONTACT PERSON : BARRY SANDERS

TELEPHONE : 011-***-****

WORK EXPERIENCE : SWITCHBOARD

LOGGING OF ALARMS ON COMPUTTERS

DESPATCHING OF ARMED RESPONSE

LOGGING OF ALL INCIDENTS

BOOKING OF FAULTY ALARM SYSTEMS

EMPLOYMENT HISTORY

EMPLOYER : RENTRAK / DATATRAK

PERIOD EMPLOYED : 01/01/1997 – 31/12/1997

POSITION HELD : BUREAU OPERATOR

REASON FOR LEAVING : COMPANY WENT BANKRUPT

CONTACT PERSON : DAVE RENTON

TELEPHONE : 011-***-****

WORK EXPERIENCE : SWITCHBOARD

MONITORING OF VEHICLES ON TRACKING SYSTEMS

DATATRAK, COMTECH & G-TRACK

DESPATCHING OF ARMED GROUD & AIR PERSONNEL

LOGGING OF FAULTY TRACKING UNITS

FILLING & LOGGING OF ALL INCIDENTS

EMPLOYMENT HISTORY

EMPLOYER : RENTRAK

PERIOD EMPLOYED : 15/01/1998 – 13/03/2000

POSITION HELD : SENIOR BERAU OPERATOR

REASON FOR LEAVING : RETRENCHED

CONTACT PERSON : DAVE RENTON

TELEPHONE : 011-***-****

WORK EXPERIENCE : SWITCHBOARD

P.R WITH CLIENTS

TRAINING OF NEW PERSONNEL

DESPATCHING OF ARMED GROUND AND AIR PERSONNEL

LOGGING OF FAULTY TRACKING UNITS

FILLING, LOGGING OF ALL INCIDENTS

COMPLILING OF REPORTS

MONITORING OF VEHICLES ON TRACKING SYSTEMS

DATATRAK, C-TRACK, SIEMENS DUO, G-TRACK

COMTECK, Q-TRAMS, LIBERMAN, CLEARCALL AND BANDIT

EMPLOYMENT HISTORY

EMPLOYER : HI-MAX SECURITY

PERIOD EMPLOYED : 17/03/2000 – 30/06/2000

POSITION HELD : SUPERVISOR

REASON FOR LEAVING : RETRENCHED

CONTACT PERSON : PIETER JORDAAN

WORK EXPERIENCE : SUPERVISING & TRAINING OF GUARDS

SUPERVISING OF SECURITY EQUIPMENT

POSTING OF GAURDS, P.R WITH CLIENTS

EMPLOYMENT HISTORY

EMPLOYER : KNIGHTWATCH SECURITY

PERIOD EMPLOYED : 07/07/2000 – 18/11/2000

POSITION HELD : TRAINEE MANAGER

REASON FOR LEAVING : BETTER WORK OPPORTUNITY

CONTACT PERSON : EUGENE BRAACK

TELEPHONE : 011-***-****/2/3

WORK EXPERIENCE : HYPERAMA EASTGATE

SECOND IN CHARGE OF LOSS PREVENTION

SEARCHING OF PERSONNEL

TRAINING OF GUARDS

RECEING & DESPATCH

P.R WITH CLIENTS

GRADE A

SITE

MUSIC FOR PLEASURE

SECOND IN CHARGE OF SITE

SEARCHING OF ALL PERSONNEL

TRAINING OF GUARDS

P.R WITH CLIENTS

IMPROVEMENT OF SECURITY

EMPLOYMENT HISTORY

EMPLOYER : G.V SUPREME GROUP ENGINEERING

PERIOD EMPLOYED : 20/11/2000 – 28/02/2002

POSITION HELD : BOILERMAKER

REASON FOR LEAVING : PROBLEMS EITH WELDING HAND

CONTACT PERSON : COSTAS GEORGIOU

TELEPHONE : 011-***-****/1/2

WORK EXPERIENCE : RECONDITIONING OF GEARBOXES

RE-WELD OF HOLES

RE-WELD OF ALL BORES

RE-WELD OF WORKING FACES

RE-WELD OF DEY-WAYS

GOUGING, STICK WELDING AND STAINLESS STEEL WELDING

EMPLOYMENT HISTORY

EMPLOYER : IMPERIAL RISK

PERIOD EMPLOYED : 01/03/2002 – 31/03-2012

POSITION HELD : TEAM LEADER

REASON FOR LEAVING : BOUGHT OVER BY NETSTAR

CONTACT PERSON : JOHAN VAN WYK

TELEPHONE : 082-***-****, 079-***-****, 086*-***-***

WORK EXPERIENCE : TEAM LEADER OF SHIFT

TRACKING OF IMPERIAL VEHICLES’

COMPILING OF REPORTS

LOGGING OF FAULTY TRACKING UNITS

P.R WITH CLIENTS

WORKING WITH CONTROLLERS & DEPOT MANAGERS TO HAVE FAULTY TRACKING UNITS REPAIRED. ENSURE THAT DRIVERS DO NOT GO OFF ROUTE AND WASTE COMPANY RECOURSES. KEEPING CONTACT WITH DRIVERS ENROUTE TO ENSURE THAT THE DRIVER, THE VEHICLE AND THE CARGO REACH THEIR DESTINATION SAFE. ASSISTANCE WITH HI-JACKINGS, STOLEN VEHICLES AND CARGO.

EMPLOYMENT HISTORY

EMPLOYER : NETSTAR – ANFS BUREAU

PERIOD EMPLOYED : 01/04/2012 – 15/01/2018

POSITION HELD : TEAM LEADER

CONTACT PERSON : PETER DAVIS

TELEPHONE : 086*-***-***

WORK EXPERIENCE : TEAM LEADER OF SHIFT

ENSURE THAT THE OTHER PERSONNEL ON MY SHIFT DO THEIR WORK PROPERLY AND PROFESSIONALLY

PROMBLEM SOLVING WITH PROBLEMS ON THE SHIFT

TRACKING OF ALL BUREAU CLIENTS FOR NETSTAR

COMPILING OF REPORTS

LOGGING OF FAULTY TRACKING UNITS

P.R WITH CLIENTS

HI-JACKINGS AND STOLEN VEHILCES OR CARGO

WORKING ON THE FOLLOWING TRACKING SYSTEMS –

POWERTRACK PRO, POWERTRACK LIGHT, VIGIL, VIGIL PLUS, VIGIL CLOUD, VIGIL WEB, GEOTAB, DATA LYNX,

C-TRACK, CELTRACK, GLOBAL WEBTRACK AND V-CAM

RUNNING THE NATIONAL CALL CENTRE FOR ONE TO MANY ALSO RUNNING THE NATIONAL CALL CENTRE FOR NETSTAR AFTER HOURS FROM 22:00 TILL 06:00 THAT MEANS HI-JACKINGS, STOLEN VEHICLES AND IMMOBILISATIONS

RUNNING ALL THE DIFFERENT TRACKING SYSTEMS WITH THEIR ALERT MANAGERS, OUTLOOK EXPRESS, MICROSOFT EXCEL, E-MAIL, TICKETING SYSTEM AND DESPATCH MANAGER FOR S.A. BREWERIES AND VIGIL ONLINE

WORKING WITH CONTROLLERS & DEPOT MANAGERS TO HAVE FAULTY TRACKING UNITS REPAIRED. ENSURE THAT DRIVERS DO NOT GO OFF ROUTE AND WASTE COMPANY RECOURSES. KEEPING CONTACT WITH DRIVERS ENROUTE TO ENSURE THAT THE DRIVER, THE VEHICLE AND THE CARGO REACH THEIR DESTINATION SAFE. ASSISTANCE WITH HI-JACKINGS.



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