Customer Service Manager
Resume:
PERSONAL DETAILS
SURNAME : MICHAU
FULL NAMES : MARUIS
ADRESS : OLGA KIRCH STREET, PLOT 26,
MULLERSTUINE, VANDERBIJLPARK
TELEPHONE : 072-***-****
DATE OF BIRTH : 19TH AUGUST 1973
I D NUMBER : 730-***-**** 085
NATIONALITY : SOUTH AFRICAN
SEX : MALE
HOME LANGUAGE : AFRIKAANS & ENGLISH
DEPENDANTS : ONE (WIFE)
MARITAL STATUS : MARRIED
HEALTH : EXCELLENT
AVAILIBILITY : IMMEDIATELY
DRIVERS LICENSE : CODE 8
EMAIL ADDRESS : *********@*****.***
EDUCATION
SCHOOL ATTENDED : ELSPARK TECH. HIGH SCHOOL
HIGHEST STANDARD PASS : GRAAD 12
SUBJECTS : AFRIKAANS, ENGLISH, MATHS, SCIENCE, TECH. DRAWINGS,
MECHARO TECH
OTHER COURSES
N3 MATHS : GERMISTON COLLEGE
N3 LOGISTIC SYSTEMS : GERMISTON COLLEGE
N4 TECH. DRAWINGS : GERMISTON COLLEGE
CUSTOMER SERVICE COURSE : RED CROSS
POWERTRACK-PRO : NETSTAR
POWERTRACK-LIGHT : NETSTAR
MICROSOFT OUTL OOK EXPRESS LEVERL 1 & 2 : INFORMATION TECHNOLOGY TRAINING INSTITUTE
MICROSOFT EXCEL LEVER 1, 2 AND 3 : INFORMATION TECHNOLOGY TRAINING
INSTITUTE
EMPLOYMENT HISTORY
EMPLOYER : COMPRESSOR VALVES & ACC.
PERIOD EMPLOYED : 11/01/1994 – 28/02/1995
POSITION HELD : APPRENTICE FITTER
REASON FOR LEAVING : DID NOT GET AN APPRENTICE CONTRACT
CONTACT PERSON : EDDIE SWART
TELEPHONE : 011-***-****
WORK EXPERIENCE : BASIC FITTER EXPERIENCE
ASSEMBLING OF COMPRESSORS
EMPLOYMENT HISTORY
EMPLOYER : DRIVELINES
PERIOD EMPLOYED : 18/05/1995 – 17/11/1995
POSITION HELD : GENERAL WORKER
REASON FOR LEAVING : LOW WAGES
CONTACT PERSON : CLIVE MAYO
TELEPHONE : 011-***-****
WORK EXPERIENCE : FITMENT OF DRIVESHAFTS
STRIPPING & ASSEMBLING OF DRIVESHAFTS
FITMENT OF BRAKES, FITMENT OF PROPSHAFTS
EMPLOYMENT HISTORY
EMPLOYER : SENTRY SECURITY
PERIOD EMPLOYED : 20/11/1995 – 31/12/1996
POSITION HELD : CONTROL ROOM OPERATOR
REASON FOR LEAVING : RECEIVED A BETTER WORK OFFER
CONTACT PERSON : BARRY SANDERS
TELEPHONE : 011-***-****
WORK EXPERIENCE : SWITCHBOARD
LOGGING OF ALARMS ON COMPUTTERS
DESPATCHING OF ARMED RESPONSE
LOGGING OF ALL INCIDENTS
BOOKING OF FAULTY ALARM SYSTEMS
EMPLOYMENT HISTORY
EMPLOYER : RENTRAK / DATATRAK
PERIOD EMPLOYED : 01/01/1997 – 31/12/1997
POSITION HELD : BUREAU OPERATOR
REASON FOR LEAVING : COMPANY WENT BANKRUPT
CONTACT PERSON : DAVE RENTON
TELEPHONE : 011-***-****
WORK EXPERIENCE : SWITCHBOARD
MONITORING OF VEHICLES ON TRACKING SYSTEMS
DATATRAK, COMTECH & G-TRACK
DESPATCHING OF ARMED GROUD & AIR PERSONNEL
LOGGING OF FAULTY TRACKING UNITS
FILLING & LOGGING OF ALL INCIDENTS
EMPLOYMENT HISTORY
EMPLOYER : RENTRAK
PERIOD EMPLOYED : 15/01/1998 – 13/03/2000
POSITION HELD : SENIOR BERAU OPERATOR
REASON FOR LEAVING : RETRENCHED
CONTACT PERSON : DAVE RENTON
TELEPHONE : 011-***-****
WORK EXPERIENCE : SWITCHBOARD
P.R WITH CLIENTS
TRAINING OF NEW PERSONNEL
DESPATCHING OF ARMED GROUND AND AIR PERSONNEL
LOGGING OF FAULTY TRACKING UNITS
FILLING, LOGGING OF ALL INCIDENTS
COMPLILING OF REPORTS
MONITORING OF VEHICLES ON TRACKING SYSTEMS
DATATRAK, C-TRACK, SIEMENS DUO, G-TRACK
COMTECK, Q-TRAMS, LIBERMAN, CLEARCALL AND BANDIT
EMPLOYMENT HISTORY
EMPLOYER : HI-MAX SECURITY
PERIOD EMPLOYED : 17/03/2000 – 30/06/2000
POSITION HELD : SUPERVISOR
REASON FOR LEAVING : RETRENCHED
CONTACT PERSON : PIETER JORDAAN
WORK EXPERIENCE : SUPERVISING & TRAINING OF GUARDS
SUPERVISING OF SECURITY EQUIPMENT
POSTING OF GAURDS, P.R WITH CLIENTS
EMPLOYMENT HISTORY
EMPLOYER : KNIGHTWATCH SECURITY
PERIOD EMPLOYED : 07/07/2000 – 18/11/2000
POSITION HELD : TRAINEE MANAGER
REASON FOR LEAVING : BETTER WORK OPPORTUNITY
CONTACT PERSON : EUGENE BRAACK
TELEPHONE : 011-***-****/2/3
WORK EXPERIENCE : HYPERAMA EASTGATE
SECOND IN CHARGE OF LOSS PREVENTION
SEARCHING OF PERSONNEL
TRAINING OF GUARDS
RECEING & DESPATCH
P.R WITH CLIENTS
GRADE A
SITE
MUSIC FOR PLEASURE
SECOND IN CHARGE OF SITE
SEARCHING OF ALL PERSONNEL
TRAINING OF GUARDS
P.R WITH CLIENTS
IMPROVEMENT OF SECURITY
EMPLOYMENT HISTORY
EMPLOYER : G.V SUPREME GROUP ENGINEERING
PERIOD EMPLOYED : 20/11/2000 – 28/02/2002
POSITION HELD : BOILERMAKER
REASON FOR LEAVING : PROBLEMS EITH WELDING HAND
CONTACT PERSON : COSTAS GEORGIOU
TELEPHONE : 011-***-****/1/2
WORK EXPERIENCE : RECONDITIONING OF GEARBOXES
RE-WELD OF HOLES
RE-WELD OF ALL BORES
RE-WELD OF WORKING FACES
RE-WELD OF DEY-WAYS
GOUGING, STICK WELDING AND STAINLESS STEEL WELDING
EMPLOYMENT HISTORY
EMPLOYER : IMPERIAL RISK
PERIOD EMPLOYED : 01/03/2002 – 31/03-2012
POSITION HELD : TEAM LEADER
REASON FOR LEAVING : BOUGHT OVER BY NETSTAR
CONTACT PERSON : JOHAN VAN WYK
TELEPHONE : 082-***-****, 079-***-****, 086*-***-***
WORK EXPERIENCE : TEAM LEADER OF SHIFT
TRACKING OF IMPERIAL VEHICLES’
COMPILING OF REPORTS
LOGGING OF FAULTY TRACKING UNITS
P.R WITH CLIENTS
WORKING WITH CONTROLLERS & DEPOT MANAGERS TO HAVE FAULTY TRACKING UNITS REPAIRED. ENSURE THAT DRIVERS DO NOT GO OFF ROUTE AND WASTE COMPANY RECOURSES. KEEPING CONTACT WITH DRIVERS ENROUTE TO ENSURE THAT THE DRIVER, THE VEHICLE AND THE CARGO REACH THEIR DESTINATION SAFE. ASSISTANCE WITH HI-JACKINGS, STOLEN VEHICLES AND CARGO.
EMPLOYMENT HISTORY
EMPLOYER : NETSTAR – ANFS BUREAU
PERIOD EMPLOYED : 01/04/2012 – 15/01/2018
POSITION HELD : TEAM LEADER
CONTACT PERSON : PETER DAVIS
TELEPHONE : 086*-***-***
WORK EXPERIENCE : TEAM LEADER OF SHIFT
ENSURE THAT THE OTHER PERSONNEL ON MY SHIFT DO THEIR WORK PROPERLY AND PROFESSIONALLY
PROMBLEM SOLVING WITH PROBLEMS ON THE SHIFT
TRACKING OF ALL BUREAU CLIENTS FOR NETSTAR
COMPILING OF REPORTS
LOGGING OF FAULTY TRACKING UNITS
P.R WITH CLIENTS
HI-JACKINGS AND STOLEN VEHILCES OR CARGO
WORKING ON THE FOLLOWING TRACKING SYSTEMS –
POWERTRACK PRO, POWERTRACK LIGHT, VIGIL, VIGIL PLUS, VIGIL CLOUD, VIGIL WEB, GEOTAB, DATA LYNX,
C-TRACK, CELTRACK, GLOBAL WEBTRACK AND V-CAM
RUNNING THE NATIONAL CALL CENTRE FOR ONE TO MANY ALSO RUNNING THE NATIONAL CALL CENTRE FOR NETSTAR AFTER HOURS FROM 22:00 TILL 06:00 THAT MEANS HI-JACKINGS, STOLEN VEHICLES AND IMMOBILISATIONS
RUNNING ALL THE DIFFERENT TRACKING SYSTEMS WITH THEIR ALERT MANAGERS, OUTLOOK EXPRESS, MICROSOFT EXCEL, E-MAIL, TICKETING SYSTEM AND DESPATCH MANAGER FOR S.A. BREWERIES AND VIGIL ONLINE
WORKING WITH CONTROLLERS & DEPOT MANAGERS TO HAVE FAULTY TRACKING UNITS REPAIRED. ENSURE THAT DRIVERS DO NOT GO OFF ROUTE AND WASTE COMPANY RECOURSES. KEEPING CONTACT WITH DRIVERS ENROUTE TO ENSURE THAT THE DRIVER, THE VEHICLE AND THE CARGO REACH THEIR DESTINATION SAFE. ASSISTANCE WITH HI-JACKINGS.
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