Medical Customer Service

AUDREY WILKS

*** * **** ******

pass Christian, MS

Contact Number: 228-***-****

Home Email: *******@*****.***

PROFESSIONAL EXPERIENCE:

January 1986 to September 2012; 40hrs/wk; Various Medical Centers, Laboratory Technician/Floor

Supervisor/Dialysis Technician

PROFESSIONAL SUMMARY:

MEDICAL ADMINISTRATIVE MANAGER. Versatile, detail-oriented professional with a record of

accomplishment in laboratory technician, specialized in dialysis and plasma processing, office

automation and administration, medical research,human resources management, and clerical support

services, information management, staff leadership/development, records management, analyze

medical decisions and customer service and satisfaction. Interview patients and witnesses to obtain and

verify information in capillary collections in pediatric and geriatrics. Respond to inquiries from patients

and other parties concerning policies and services while ensuring confidentiality of information is

protected.. Draft and compose correspondence in response to routine medical inquiries. Collaborative

experience in defining project-specifications in setting up and operating hemodialysis machine to

include mixing dialysate in providing treatment for patients with kidney failure. In addition,

establishing project goals and deliverable's, and communicating objectives to training project teams.

Proven ability to work under pressure and meet tight deadlines, while using exceptional verbal and

written communication skills and creative thinking. Maintain Department's statistics using the

electronic database to supervise accurate and timely sampling, testing, shipping, and storage of plasma

collected from donors. Track progress, task work, track status and prepare reports, file and to analyze

daily supervision of the Plasma Technicians.

ANALYTICAL/RESEARCH/EVALUATIVE SKILLS. Ability to analyze problems and medical

decisions, devise solutions, make and present sound decisions, and gain acceptance of

recommendations within a large, distributed enterprise. Versed in the application of fact-finding and

investigate techniques, inductive and deductive reasoning, and development of presentations and

reports. Ability to conduct medical research and analysis, apply critical judgment and the rules of

reason to develop the hypotheses necessary to explain the facts. Ability to gather and evaluate, and

interrupt complex data. Versed in developing new or modified work methods, organizational structures,

management processes, and/or program administration procedures. In addition, ability to research,

review and evaluate medical instructions, decisions and ruling to formulate appropriate medical

correspondence.

LABORATORY TECHNICIAN

Columbus Medical Center, Columbus, GA

March 1997-January 2012

Laboratory technician, Responsible for capillary collections, CPR, Biomedical services, on pediatric

geriatric patients. In addition, provided data entry of patient's medical information in proper medical

terminology initiating urinalysis testing, venipuncture, infection control, and vitals.

LEADERSHIP EXPERT IN MEDICAL PROCESSING

Plasma Center Columbus, GA

January 1987 – March 1997

Dialysis Technician. Organize, set-up and operate hemodialysis machine. Mix dialysate, prime dialyzer

with saline or heparinzed solution to prepare machine for use. Transports patient to dialysis room and

prep them for the treatment. Record weight, vitals, and respiration rate. Brief patients on treatment

procedure while answering any concerns with family or patients. Inspect venous and arterial pressures

and equipment settings, monitor pressures, conductivity, and temperature. Initiating blood flood at

proper rate. Calculate and monitor fluid removal or replacement to be achieved during treatment.

Follow-up on weight, vitals and respiratory rate upon completion of treatment verifying any adverse

reaction. Fabricate parts as cannulas, catheters, connectors, and fitting suing hand tools.

ACCOMPLISHMENT:

Advised and supported the leadership on the capabilities and all aspects of medical care. Led various

efforts in implementing standard operating procedures in becoming more organized and structured.

Develop training and planning for all personnel to ensure professional development.

EDUCATION:

Associate Degree and Certified Phlebotomist- September 1996

University Of Southern Mississippi

Long Beach, MS

References available upon request

Contact this candidate