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Product Manager Programmer Manager

Los Gatos, CA
September 06, 2018

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Product Manager

Qualifications Profile

Results-oriented, innovative, and performance-focused professional with well-rounded experience in all aspects of product development and management. Strategic leader and proactive team player; adept at overseeing operational strategies; resolving complex issues; addressing client needs; and identifying potential opportunities implementations toward company growth. Known for project management expertise as reflected on successful implementation of large-scale projects to optimize productivity and efficiency of the entire organization. Equipped with well-defined analytical, technical, problem-solving, troubleshooting, and decision-making aptitudes, along with communication and interpersonal skills to establish strong relationships and work collaboratively with individuals of all levels.

Areas of Expertise

Product Demonstrations

Product Roadmap Development

Business Solutions Delivery

Quality Control and Assurance

Governance Model and Process Development

Client Relations and Services

Budget and Resource Management

Requirements Gathering and Analysis

Staff Training and Supervision

Cross-functional and Global Collaboration

Professional Experience

Cisco System Inc. • San Jose, CA

Project Name: Unification of SaaS, Subscription, Licenses and Devices view

Role: Product Manager Project Manager Jan 2018 – Present

Analyze proposed product requirements and product development programs as well as prepare return-on-investment analyses and create time schedules with IT development

Recommend nature and scope of product lines by reviewing product specifications and requirements

Implement operating plans: achievement of growth objectives including market share, revenue, profit, and return on investment for business and key customers

Define tool experience by facilitating regular interview sessions with multiple customers to understand customer journey experience and plan user experience (UX) model to reflect customer behavior, as well as verify UX with customers and obtain user stories (US) prioritized for the delivery

Steer efforts in defining success metrics, scope, and requirements; resolving issues; and handling product-level escalation

Administer vendor resources and budget involving work estimate, delivery commit, and weekly progress while ensuring timely delivery of scope according to agreed statement of work order (SOW) with vendor companies such as Deloitte, Accenture, Enquero, and many others

Facilitate weekly program update meeting for cross-functional teams and program update for Senior Leadership Team, vice president, and senior vice president

Career Highlights:

Created strategy and adoption plan to drive customer engagement by presenting benefits and articulating how customer would save 15% to 20% of efficiency toward cost savings

Successfully optimized revenue by 12% by enabling efficiency in quote to order by increasing visibility to upcoming renewal, upsell, and cross-sell

Significantly minimized customer support case volume by 20% through improved process and better UI interaction

Project Name: SaaS/HW Devices Subscription Renewals

Role: Product Manager Project Manager Jun 2015 – Dec 2017

Contributed to the Business Operations Team, in charge of assessing and defining new requirements for subscription- and cloud-based products

Rendered hands-on support in the acquisition and launch of new products for the company’s products and services site

Executed various tasks including product demonstration for partners worldwide; product roadmaps, governance model, and process development; user stories tracking using Rally software; and Scrum sessions facilitation

Presided over regular sessions with cross-functional teams regarding scope delivery progress and EPIC and feature review

Actively interacted with stakeholders and subject matter experts (SMEs) on business capabilities and outcomes as well as with IT Team on data and success metrics gathering

Collaborated with Change Management Team in retaining positive communication with internal and external partners regarding go-live activities and training materials development

Communicated with stakeholders and Development Team in prioritizing scope and generating scope release schedule according to business priority and outcomes

Efficiently handled product roadmap as well as stakeholder list and engagement with the team involving sign-off of scope and coordination of escalation at program level

Prepared biweekly program updates to Senior Leadership Team; managed tracking and quality assurance (QA); and determined use case scenarios

Career Highlights:

Served as driving force in consistently surpassing goal of more than four customer satisfaction ratings from partner site, as well as in successfully optimizing revenue by 10% up to 15%

Drove efforts in assisting the vice president in conceptualizing creating comprehensive demonstration of new tool for key summit in Dubai with a total of over 70 critical Cisco partners

Project Name: HW Devices /Annuity Subscription Renewals for 2-Tier Transaction (Distributors – Resellers)

Product Manager Project Manager – San Jose, CA 2011–2014

Spearheaded a project to remove the company’s legacy system used in the renewal of service contract entitlement for 2-tier business route to market users

Generated business process and requirements in new application, as well as aided with functional design to address 2-tier business model needs

Conceptualized and oversaw development and QA projects including thorough analysis of requirements to create and plan resources and budgets

Supervised a team of eight business analysts in monitoring resource project progress and updating senior management on project status

Communicated with UX Team on user flow management, as well as with QA, Business Acceptance Testing (BAT), and User Acceptance Testing (UAT) teams in preparing and facilitating test cases and resolving issues

Steered efforts in coordinating solution impact among Integrations, Upstream, and Downstream teams, which involved impact-tracking documentation and solution delivery monitoring

Directed the Development Team regarding business solutions and development/QS life cycle support

Career Highlights:

Efficiently planned UI screen mockups, thus obtaining approval from BU and UX teams

Played a key role in developing a formula that improved resource planning along with scope planning for release as well as project plans and milestones development

Symantec • Mountain View, CA

Principal IT Business Analyst 2011–2012

Oversaw business analysts and interacted with Business Process and Quality Team in gathering business requirements and creating new web portal to support the company’s transition to outsourced acquisitions and renewals of subscription business

Interfaced with cross-functional teams consisting of business operations and architects to identify as-is flows, challenges, and user pain-points, as well as new business requirements and solutions

Generated business requirements in various software requirement specifications (SRSs), as well as coordinated with UX Team in creating optimal UI page flow and rich user experience

Cisco Systems • Milpitas, CA

Lead IT Business Analyst – Milpitas, CA 2006–2011

Created quote-to-order tool that focused on design for the renewal of contracts in alignment with Product Offer Team requirements

Aided with the development and QA life cycle involving test case scenarios and solutions identification for performance issues

Performed accurate documentation of current and to-be process flows; tacking of changes and impact; presentation of solution proposals; and assessment of key business teams and stakeholders for approval

Earlier Career

Project Lead Lead Developer Analyst Oracle Corporation • Redwood City, CA, USA – May 2001 – Jan 2006

Lead Developer Independent Oracle APPS Consultant Cisco System Inc. • San Jose, CA, USA – Aug 1999 – Apr 2001

Programmer Analyst Oracle Corporation, UK • Reading, ENG, UK – Dec 1997 – Jul 1999

Team Lead Senior Programmer Alif Management Services PVT LTD • Mumbai, MH, India – May 1995-Nov 1997

Education and Credentials

Bachelor’s Degree in Commerce – Mumbai University • Mumbai, MH, India

Diploma in Computer Science – Sir Ratan Tata Computer Center • Mumbai, MH, India

Certified Scrum Master Certified SAFe® 4 Agilist Data-Driven Storytelling

Technical Acumen

Oracle Applications

11.5.9 11.5.10 R12


Oracle 9i/10g/11j/12

Oracle Modules

AOL JTF TCA Install Base Quoting Pricing Oracle Order Service Contract

Development Tools



Rally Jira Tableau Microsoft Project Microsoft Office Applications

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