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Human Resources Customer Service

Malverne, NY
September 05, 2018

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Danny Ovando

Malverne, NY ***** 516-***-****


John Jay College of Criminal Justice Graduation Date: May 2018

Master’s degree in Public Administration New York, NY

Concentration: Human Resources Management

Professional Work Experience


Human Resources Generalist/ Recruiter New York, NY

Conducted full cycle recruitment for the acquisition of 20 programs within the company.

Coordinated employee transaction information regarding new hires (onboard 4+ new hires per week), temps,

terminations, changes (Status Change forms).

Gained 4 new strategic alliances to assist with increasing applicants for certified hard to fill positions

Delivered over 40 new hires and retained 90% of staff within a period of 3 months.

Coached program directors on HR policies and procedures regarding candidate interviews and employee rights.

Held bi-weekly meetings with program directors to discuss progress reports, new programs and future challenges.

Updated and & audited employee records into HR database (ICIMS).

Informed candidates of career progression and benefits within the company.

Finalized background checks (SEL, SCR, Employment Verification, OPWDD fingerprinting, Education Verification).


Human Resources Officer Cortlandt Manor, NY and Ali Sabah Al Salem, Kuwait

Served as the Personnel Accountability Manager for the main unit, consisting of 2400 Soldiers and 20 sub-units.

Served as the acting Human Resources Operations Branch Chief, responsible for planning, coordinating, and synchronizing daily Human Resources activities.

Served as the Knowledge Management Officer, in addition to being the HR Operations Assistant Branch Chief, responsible for creating 14 department SharePoint pages and synchronizing them to the unit’s new SharePoint, migrating 5,000+ confidential documents from the old unit SharePoint to the new, and training 28 branch chiefs on the use of the new SharePoint.

Prepared awards and recognitions for 30+ Soldiers.

Accommodated the arrival and presence of 5+ dignitaries by contacting their personal aide, coordinating transportation, and creating itineraries using Microsoft Word.

Established procedures to simplify daily tasks.

COVENANT HOUSE INTERNATIONAL October 2016- December 2016

Human Resources Intern New York, NY

Interpreted federal and state policies (FLSA, EPPA, NYS Paid Sick Leave, NYS voting policy, Safe Harbor Policy, and Federal Volunteer Protection Act), and advised department officials on most recent policy changes and organizational policy discrepancies.

Conducted in person and phone interviews.

Audited employee files to meet compliance standards.

Contributed to the establishment of a travel allowance for interns by creating a fillable document using Microsoft Excel, and studying Department of Labor Wage Laws.

Proposed new and effective attendance guidelines to department officials (VP of Human Resources and Assoc. VP of Tele-Fundraising), to address the organization’s employee attendance issue.

Prepared employee promotion recognitions (15+).

Trained new interns in conducting phone interviews.

Accomplishments/ Activities/ Awards

Professional Publication: Improving Transgender Policy for a More Equitable Workplace January 2018

Recipient of Army Commendation Medal for outstanding performance in Human Resources June 2017

Selected as 1 of 25 top students in the nation for the ASPA Fellowship December 2016

Graduated US Army School of Human Resources for Officers November 2015


Fluent in Spanish

Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook, and Publisher), Google Applications, and ICIMS Recruiting Software

U.S. Secret Clearance


Full Cycle Recruitment

Applicant Screening

Customer Service


Organization and Administration

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