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Customer Service Manager

Houston, TX
September 05, 2018

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Sumit Shah

**** ******* **.

Sugar Land, TX ***98



Substantial experience and outstanding skills in customer service.

Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients

Use Internet daily and know the workings of international exportations and shipping

Excellent interpersonal skills, ability to work well with others in both supervisory and staff roles.

WORK History:

Walgreens, Missouri City, TX June 2014 - Present

Customer Service Rep. and Assistant Manager

Manage upset customers, conflicts and challenging situations

Deliver outstanding service, exceed expectations and build long-term loyalty

Work in teams and in a self-directed environment

Prioritizing jobs so all tasks are completed on time without any complaints.

Work with various types of clientele fulfilling their needs.

Being charge of inventory management which is normally only done by the store manager.

Rav's Collection, Houston, TX June 2006 - April 2014

Customer Service and Administrative Assistant-

Managed a high-volume workload within a deadline-driven environment.

Resolved an average of 500 inquiries in any given week

Consistently met performance benchmarks in all areas (speed, accuracy, volume).

Became the lead "go-to" person for particularly challenging situations

One of the company’s primary mentors/trainers of new employees.


George Bush High School 2001-2005- High School Diploma

Houston Community College 2005-2008- Associates in Arts

Strayer University June 2013- Business Administration

Food Safety Certificate 2016-2018

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