Customer Service Manager
Resume:
Sumit Shah
Sugar Land, TX ***98
***********@*****.***
Qualifications:
Substantial experience and outstanding skills in customer service.
Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients
Use Internet daily and know the workings of international exportations and shipping
Excellent interpersonal skills, ability to work well with others in both supervisory and staff roles.
WORK History:
Walgreens, Missouri City, TX June 2014 - Present
Customer Service Rep. and Assistant Manager
Manage upset customers, conflicts and challenging situations
Deliver outstanding service, exceed expectations and build long-term loyalty
Work in teams and in a self-directed environment
Prioritizing jobs so all tasks are completed on time without any complaints.
Work with various types of clientele fulfilling their needs.
Being charge of inventory management which is normally only done by the store manager.
Rav's Collection, Houston, TX June 2006 - April 2014
Customer Service and Administrative Assistant-
Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 500 inquiries in any given week
Consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for particularly challenging situations
One of the company’s primary mentors/trainers of new employees.
EDUCATION
George Bush High School 2001-2005- High School Diploma
Houston Community College 2005-2008- Associates in Arts
Strayer University June 2013- Business Administration
Food Safety Certificate 2016-2018
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