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Customer Service Representative

Stone Mountain, GA
September 05, 2018

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Kenyatte Brooks

Customer Service Representative

**** ***** **** **

Atlanta, Ga 30316



Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Coordinates the handling of difficult and/or unusual situations.


PlatinumStarr Travels, Stone Mountain, Ga - Certified Travel Agent April 2015 - PRESENT

● Provide complex travel consultation with a demonstrated knowledge of domestic/international travel

● Maintain exceptional research, time management, and problem resolution skills

● Provide functional sales and customer service through out the travel industry in a corporate call centers, major airports, and private agency environments.

Blakewood Lord and Associates, Atlanta, Ga - Customer Service Representative

March 2013 - April 2015

● Made inbound and outbound calls.

● Inquired customers of outstanding balances due on accounts.

● Resolved any concerns and issues that customers had in a professional and timely manner.

HCR Manor Care Healthcare, Decatur, Ga - Certified Nursing Assistant February 2008 - March 2013

● Assisted patients with activities of daily living.

● Transferred patients to and from the wheelchair.

● Reported any changes with patients to the Registered nurse.

● Recorded vital signs and daily behaviors.

● Used medical terminology.

● Performed range of motion.


Sandford Brown College, Atlanta, Ga - Medical Assistant Certification 2012


● Top 5 Customer Service Award

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