Customer Service Social Media

Curriculum Vitae

A.Yugesh Email: *******@*****.***

Mobile: +91 - 970*******

+91 - 939-***-****

Career Objective:

To obtain a position as an active employee in a growing, reputable company where I can contribute my experience, proactive attitude, and positive atmosphere to help improve the company and myself, willing to work as a key player in challenging and creative environment.

EDUCATIONAL QUALIFICATIONS:

QUALIFICATION

INSTITUTION

YEAR OF PASSING

PERCENTAGE GRADUATION(B.COM)

EMERALDS DEGREE COLLEGE

2012

72

INTERMEDIATE (+2)

(M.P.C)

SRI KRISHNA REDDY JUNIOR COLLEGE

2009

88

S.S.C

MADHUMATHI VIDYANEIKETHAN

HIGH SCHOOL

2007

84

Work Experience:

Presently Working as Management Trainee (Finance & MIS for DDU-GKY Project, Statutory Compliance & Costing for Payroll)

At Corporate Office Café Coffee day, Bangalore. From 20th November 2017

Key Roles & Responsibilities in Finance & MIS Regarding DDU-GKY Project

Providing management all kinds of financial information regarding DDU-GKY Project

Supporting adequate Management reporting, Policy decisions, Fiduciary responsibilities and Preparation of auditable Financial Statements.

Maintain track of Service Invoice and match with Contract Agreements.

Compile Formal Government accounts from the database of authorizations and cash allocations, Primary revenue and expenditure transactions of the vendors and treasury operations, avoiding the need to duplicate data entry for accounting purposes.

Attendance of Periodical Statutory Meetings held by the Various Central Government departments whenever required.

Analyzing Main Form of Government funds, Receipts, Formation of annual process, Submission & approval of estimates and the procedures for release of funds.

Providing information for central agency budgeting, analysis and Government-wide reporting.

Supporting Data Required for Government-wide and Vendor policy decisions.

Providing adequate Management Reporting.

Facilitating financial statement preparation.

Key Roles & Responsibilities in Statutory Compliance & Costing Regarding Payroll

Ensuring timely initiation and proper compliance of statutory requirements under various labour laws

Implementing all rules, procedures, directives etc. applicable under various statutes including those prescribed by the Management.

Preparation and Submission of Periodical Statutory Reports.

Evaluation of statutory compliance record.

Reviews conducted on periodic basis.

Analysis of trends in Compliance and devise corresponding action plan.

Audit of PF and other vendors on Statutory Compliance.

Assisting in documentation of all case and compliance documents (Disciplinary Action Sheet, relevant case study papers and/or opinions if required) for Audit Compliance.

Dealing with cases reported on employees, conduct investigations and closure with actions as per the Process laid down.

Work independently on certain Disciplinary processes which are laid down and also do periodic checks to ensure employee risk mitigation.

Preparation of Costing Details of Departmental wise costing for CCD & CDX, Café wise Costing & Bean Buddy Costing monthly wise.

Create and distribute detailed monthly costing reports to Territory managers which include actual and estimated cost to-date as well as projections to complete.

Coordinating with TM’S in costing verification.

Creating MIS for reporting to Senior Management.

Worked as FTA Spoke Officer in Bharti Airtel Ltd

From (15-02-2016 To 31-01-2017)

Key Responsibilities at Bharti Airtel Ltd as FTA Spoke Officer

To run the Activation process smoothly by visiting & push the Distributors/RSD/RDD and thus getting the revenue.

To motivate, encourage Retailers, sales and runner boys and to get the activations for processing.

To drive the Low Performing Distributors by frequently visiting them and explaining the areas/gaps for low performance.

To ensure that all the distributors performance remains by publishing the reports (MIS Reports) through social media on daily basis.

To check, Audit the Customer Application and Supporting Documents of Prepaid, Postpaid, Airtel Money forms are as per the Regulations of Telecom Authority.

Driving the Vendors Staff (KARVY & Royal Mail/GAL Logistics) to work as a TEAM and achieving the TAT as well as New Activation Customer Service Experience.

To Monitor, Run & Manage Spoke Operations to achieve the TAT (Turn Around Time) given.

Worked as Data Entry Executive in Sree Software Solutions

(Clients being Karvy Data Management Services Ltd) Tirupathi.

From 20.1.2014 To 15-02-2016

Worked as Data analyst

For one year from 01.12.2012 to 30.11.2013 in Sidnex Technologies Pvt. Ltd

Tirupathi

.

Areas of interest:

Cost Accounting

Financial Accounting

Direct and Indirect Taxation

Auditing

Banking

Technical Skills:

Ms Office

Tally ERP 9

Having Typing Speed of 40 Words Per Minute

Personal Details:

NAME

: A.Yugesh

Father’s Name

: A.Damodharam

Present Address

: 4-11-S4-618, Giripuram, Tirupathi-517501

Date of birth

: 26-02-1992

Gender

: Male

Marital Status Nationality

: Single

: Indian

Languages Known

: Telugu, English and Hindi

I hereby declare that all the information mentioned above is true to the best of my knowledge.

Date:

Place:

A.YUGESH

QUALIFICATION

INSTIUTION

ACADEMY

YEAR OF PASSING

ICWAI -INTER

ICWAI

EMERALD’s PROFESSIONAL ACADEMY

2011

ICWAI –FINAL

ICWAI

MODERN ACADEMY

GROUP- IV

COMPLETED

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