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Customer Service Manager

Culpeper, VA
September 05, 2018

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Arnold Palmer 703-***-**** (c) Email:

Facilities Coordinator/Mailroom Management/Customer Services

** ***** ** **********/******** Experience (15) years of CSR (7) years of IT Help Desk Tech

“Solving Problems and Taking the Initiative”

Experience in Responsible, High-Visibility, And Multitask Environments

Organization & Personnel Leadership/Event-Planning Expertise

Excellent Computer Skills/ Help Desk Experience

Positive-thinking, results-oriented, and team-spirited Facilities Coordinator with expertise in Mail Room Management Professionalism, and recognized for proactively exceeding organizational mandates over the past (10) years in diverse work environments. I am noted by my present and former employers as having excellent communication and interpersonal skills. I also posses a high level of commitment and a ability to

apply rational thinking when faced with unusual problems requiring a quick solution.


Communication skills (Verbal & Written) Project and assignment management

Staff training and development Interpersonal and relationship-building skills

Document control-information processing Time management-deadline sensitive

Customer service and client relation retention Mail, FEDEX, UPS, Delivery Services

Facilities Management Data base management

Computer Skills: Lotus Notes, MS Office, Adobe, Acrobat, Windows (7, 8, 10) and Internet Research, Password Resets

Log-In Resets, Troubleshooting, and New Hire Set Ups


CACI Chantilly, VA

Sparks Temporary Staffing 05/07 to 07/2017

Facilities Coordinator 3

Provide assistance with many diverse duties, which includes, but not limited, record retention through Iron Mountain,

Mailroom system processing, shipping and deliveries through assigned vendors. Provide verification of all inventories, and record

Analysis in vendor account files. Duties also include typing various correspondences, scanning material and processing

Data in to the appropriate files. Experienced in Areas Of Mailroom Operations And Processing.

Conference room setups, to include audio visual equipment for special events.

Assemble stages, chairs, and tables, for conferences for 300 clients and staff members.

Responsible for assisting with special projects, scanning, copying, and faxing documents.

Maintain vendor Logs/and Incoming Mail and and equipment and maintenance agreements.

Make orders for supplies, and maintain all invoice data.

Restocking kitchen supplies, and maintaining inventory logging sheets.

Delivery all Incoming Mail/and Parcels to clients for approved signature.

Backup for receptionist, to include phone coverage, deliveries and all clerical duties.

Regal Entertainment Group, Sterling VA (PT) 05/07 to Present

Usher/Assistant Manager

Daily Operations in Movie Theater Which Includes, Supervising staff, and assisting in all areas of theater. Inventory

Concession stand, box office as well as clerical duties as needed, Booth Operation

Savvis Communications, Herndon, VA 08/14 to 04/17

Facilities Manager

Supervised and managed all operations for the facilities department and mailroom, with a staff of 200 + employees.

Assist in the training, to include new procedures, policies, quality assurance by company standards and regulations. Strong willed in maintaining contractual agreements for office equipment, vendor negotiation and record retention.

Produced monthly reports for parcels, (FEDEX, UPS, USPS MAIL) and all courier vending revenue.

Supervised cubical layouts and set ups, and computer assignments.

Monitor mail machine for mark ups and replenishing funding funding amounts.

Order supplies for company staff, and did pricing analysis for accounting submissions.

Give daily assignments to staff which would include, mail deliveries, shipping and receiving inventories, conference room scheduling, and in-house courier services.

Education & Training

Northern Community College 20012/2013 Certificate of Paralegal Studies

Armstrong Adult Education 2011/2013 Certificate of Printing

Continuing Education- Seminars---Workshops

Management Skills for Facilities Support Staff 2016

Project Management 2016

Have Secret Clearance

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