Customer Service Medical Billing

Melissa A. Seck

Peachtree Corners, GA 678-***-****

************@*****.***

OBJECTIVE

Seeking an position that provides an opportunity for growth and educational advancement. Reliable, hard-working, trustworthy and thorough individual with keen attention to detail and a fresh perspective concerning customer service in the administrative field. I have a pleasant demeanor and love working with others.

CORE COMPETENCIES

MS Word, Excel, computer program skills while using analytical thinking skills. Client/Customer Service mentality and creative Thinking skills applied daily. Forward Thinking, Conceptual Thinking Conflict Resolution, Decision Making, Evaluation with Excellent Communication and Customer Service Skills. Flexibility. Leadership along with Interpersonal Relations and Interpersonal Relations skills. Persuasive Communication

Project Management with excellent writing skills.

EMPLOYMENT HISTORY

Peace of Mind Billing, LLC Medical Billing Specialist

April 11th 2018 – September 20th 2018

Peahtree Corners, GA 30360

Filed and retrieve medical billing documents, such as EOB's and insurance correspondence.

Follow-up on billed claims, and re-billed in a timely manner if necessary.

Process health claims, enter in correct codes and review claims to make sure coding is

accurate

Erogen Enterprise, Inc. Medical Billing Specialist

May 2016- June 2018

East Point, GA 30344

•Possess and use accounting skills.

•Performed insurance follow-up calls.

•Processed remits and EOB's (explanation of benefits) from payers

•Performed medical billing processing.

•Provided excellent Customer Service to callers.

•Knowledge of health insurance and governmental programs, regulations, and billing processes including Medicare/Medicaid and Tricare.

•Social Security/Disability.

•Managed care contracts and coordination of benefits

Touch Me Not, Inc. Certified Life Coach 2012 – Present

•Evaluating the outcome of the tasks.

•Setting objectives.

•Providing structured questions.

•Planning future tasks for the client.

•Making clients aware of their progress.

UHS (Laurel Heights Hospital) Mental Health Associate 2008 – Present

Atlanta, GA 30306

•Engaged patients in learning new skills, ability to work with challenging patients in a calm, respectful manner,

•Assisted patients in completing self-care tasks and teach self-care within the patient’s functional capabilities,

•Ability to work within a team framework to ensure excellent patient care,

•Modeled appropriate social skills; ability to set firm yet caring/nurturing limits,

•Prioritized tasks and manage time efficiently.

•Basic knowledge of child growth and development, mental health and developmental disorders.

•Maintained patient confidentiality, respectfulness and courteousness toward patients, families, visitors and co-workers maintaining professional boundaries.

EDUCATION

Everest Institute Norcross, GA Medical Insurance Billing and Coding Diploma 2015

Cleveland Community College Background in Early Childcare Education 2002

Life Coach Institute of Orange County College Certified Life Coach 2012

CERTIFICATION AND TRAINING

Facilitation Certification

Childcare Administration Certificate

Early Childhood Education Training

Basic Child Care Certification

Non-violent Crisis Intervention Training

HIPAA Certified

Phlebotomy Certification

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