Statement of Purpose
I would like to find a position that utilizes my organizational, problem solving, communication skills and ability to bridge the gaps between varying viewpoints to their fullest.
My years of project/program management, process mapping, training and technical support in multiple industries has given me a horizon vision that goes far beyond the usual limits of a typical job role perspective. It has allowed me to understand how things are connected together and how they impact one another – to see where the breakdowns happen. This allows me to problem solve with a global viewpoint and create a resolution that is optimized for all parties that are impacted.
Consulting and training have given me superior communication skills that allows me to talk to the various parties in their own languages, being a translator and negotiator between various viewpoints. I provide context, help people understand their role and the roles of others, eliminating the chasm of the gap and empowering them to take proactive, wholistic action on their own.
Senior Program Manager 3 Years, 11 Months
Xtime – A Cox Automotive Company. Redwood Shores, California
Software specializing in fixed operations and appointment scheduling software for car dealerships.
Program management of Product solutions for OE’s (original equipment manufacturers), including Volvo, BMW, Mini, VW, Hyundai, Kia, Nissan, Infiniti, Audi
Product owner for telematics lead generation, website branding, API recall integrations, call center integrations, Single Sign On, OE consumer portal integrations and additional ad-hoc customizations
End to end project management for software customizations for clients.
Collaborate with Product Management, Engineering, Dev-Ops & Production Support teams to effectively deliver custom product offerings to customer.
Developed 5 phase project methodology
Designed and implemented OpenAir for project tracking & revenue recognition tracking system
Lead largest customer modification project (5x size/scope of any other customization project), the client winning awards for their product.
Hands on technical verification of product and post deployment support
Project Manager 1 year 6 months
NetSuite Inc. San Mateo, California
Software manufacturer of ‘Software as a Service’ ERP software specializing in Accounting, CRM and HR functions.
Project management of client ERP system implementations.
Responsible for scope, schedule and budget
Manage partners and engagements involving multiple departments
Develop success criteria and business requirements.
Conduct Executive Steering Committee meetings.
Project Manager/Technical Trainer 3 years 9 months
Enviance Inc. San Diego, California
Software manufacturer of ‘Software as a Service’ compliance software specializing in environmental compliance, audits and assessments, Sarbanes Oxley, Green House Gas inventories, and Title V compliance.
Project management of client implementations.
Development of compliance mapping documents, build documents, execution of system construction, solution testing, acceptance testing and adoption strategies.
Management of sub-contractors on projects.
First employee at company to teach advanced level courses in only 4 months.
Train end users in software usage.
Train partners and new employees in advanced configuration and solution architecture training.
Develop customized training and materials (such as Quick reference cards) for customers such as DuPont and Chevron and the U.S. Army.
Development of training materials such as Webinar demonstrations, release note documentation and presentations, and user group training presentations.
Post go live implementation support for customers.
Development of training database integrated with training materials.
Development of custom programming requirements.
Operations Manager/Project Manager/Software Consultant 1 year 10 months
DSD Business Systems. San Diego, California
Software reseller specializing in selling, supporting and customizing mid-market accounting packages and customer relations management software.
Project managed MAS 500, MAS 200, and MAS 90 implementations overseeing all facets of implementation, focusing on keeping projects on time and in budget.
Created implementation methodology including standards for statements of work, project plans, closure meeting, weekly project meetings, time tracking, budget to actual reporting, and project status reports.
Developed SQL database to provide budget to actual reporting capabilities via crystal reports. Utilized importing of billing data from same timecard spreadsheet used for invoicing imports.
Provided Saleslogix (CRM software) support and programming customizations.
Provided training in crystal reports, wrote customized crystal reports, created visual integrator scripts for data conversions and data imports.
Resolved customer disputes and payment issues.
Project/Program Management: Experienced in full cycle project management including preparation of mission statements, SMART objectives, project plans, stakeholder analysis, communication plans, scheduling, cost estimating, risk management, status reporting, staffing matrixes, meeting facilitation, post-mortem reviews, trend analysis, and 360-degree evaluations, Statements of Work and Budget proposals.
Software Implementation: Managing projects from 1 month to 2 years in duration including multiple location projects and system integrations. Management of hardware selection, installation and setup. Database migration, end user training and change management.
Consulting: Experienced in writing Statements of Work and Budget Proposals. Worked with KPMG and GE Capital Consulting. Process evaluations and best practice presentations.
Training: Broad experience in creating curriculums, classroom presentations, employee coaching and development plans.
Computer Applications: Microsoft Word, Excel, PowerPoint, Access and MS Project, Jira, Confluence, Open-Air, NetSuite, MS-SQL, SQL programming, Kibana, MAS 90, MAS 200, MAS 500, Saleslogix, Crystal, FleetAnywhere, Enviance and Excede.
PMP Certification (Project Management Professional), Project Management Institute. 9/2011
CSPO Certification (Certified Scrum Product Owner), Scrum Alliance- CPrime. 2/2018
CSM Certification (Certified Scrum Master), Scrum Alliance- CPrime. 2/201
Project Management Certificate Curriculum, UC Berkeley Extension. 5/2001
Bachelor of Arts - Business and Administrative Studies, Lewis & Clark College. 6/1986