Customer Service Sales

Michelle Lombardo

Personal Vacation Consultant /Sales

Miami, FL 33142

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(786) - 378-1184

Bachelors degree in Theatre

Authorized to work in the US for any employer

Work Experience

Sales Specialist

Holidays Lounges powered by Carnival - Sunny Isles Beach, FL May 2018 to Present

I sale vacations of a life time that includes carnival cruise line and Princess.Its like a time share without maintenance fees .i get paid a draw plus comission Personal Vacation Consutant

MSC Cruises - Fort Lauderdale, FL

February 2017 to January 2018

Outbound. Sales agent .handled some inside calls .made 120 dials per day to existing and new guests Personal Cruise Consultant

Norwegian cruise line - Miami, FL

August 2013 to January 2017

Outbound agent .made 150 dials per day to existing and new guests.sold ncl cruises and products

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Photographer and Customer Service Sales Consultant JC Penney portrait studio

October 2006 to October 2007

• Built and developed a rapport with clients, ensuring returning customers.

• Created customer service fan base.

• Built personal clientele.

• Handled children ensuring a return visit and a personal request.

• Sold products and portraits to my clients and handled any problems to satisfy them.

• Exceeded customer satisfaction and service as a job description

• Handled payable and receivables; Handled photography equipment.

• Managed studio, maintaining customer satisfaction at all times. Men's Suits Manager and Customer Service Sales Manager Value City Department Store

September 2005 to September 2006

• Managed entire department solely

• Fitted clientele for custom suits for all occasions and matched merchandise ensuring customer satisfaction was exceeded

• Created referrals by existing clients by demonstrating satisfying service

• Handled payable and receivables

Photographer and Sales Manager

Sears Portrait Studio - Altoona, PA

April 1991 to May 2005

Broward County, Fl., and Boca Raton, Fl.

• Ensured customer satisfaction

• Built relations and rapport with clients, their children, and families Education

BA in Theater of Fine Arts

Indiana University of Pennsylvania

Additional Information

SKILLS: - Computer knowledgeable, Strong oral and written skills

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