Customer Service Sales

Michael Onwuegbuna

***** ******** **. *., **********, MI 48168 / 248-***-**** / ***********@*****.***

Sales Professional with over ten years’ experience developing and executing sales programs and building associations, relationships and networks with major business entities. Skilled at working with business clients, to enhance their business goals and objectives; and recommending alternative solutions to improve client potential and processes.

1

Communicator who effectively conveys information verbally and in writing.

2

Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.

3

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

4

Proven relationship-builder with unsurpassed interpersonal skills.

5

Innovative problem-solver who can generate workable solutions and resolve complaints.

6

Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.

Career Highlights

Suburban Collection of Farmington Hills

Business Development Specialist 2016-Present

+Identify leads via cold-calling, networking, events and/or other sources and develop relationships with key executives within target markets and sectors

+Support the development of project proposals, employ data gathering techniques and analysis.

+Develop and manage a pipeline of qualified opportunities as well as manage client expectations throughout the sales cycle and closing process

JP Morgan Chase - Livonia, MI 2010– 2016

Business Banker

+Responsible for small business and commercial lending up to $5M

+Helped prospects understand financial needs and goals through fact-finding; established a solid long-term relationship based on ability to offer sound banking advice

+Ranked top sales Rep. three consecutive years and increased regional sales by 20% and exceed quotas

Charter One Bank - Southfield, MI 2004-2010

Senior Business Banking Officer

+Improved branch deposit growth by acquiring, retaining and deepening business and consumer customer relationships

+Advanced credit (Omega) trained; able to review cash flow of businesses using credit view

+Fostered and developed community relationships

7 – Eleven – Detroit, MI 2003-2006

Owner/Operator

+Ensured and checked the profitability of the business by operating within established guidelines and requirements for sales growth, food cost, labor, and controllable costs.

+Maintained and obtained awareness and participation in community affairs to take advantage of sales and public relations opportunities.

+Conducted and provided proper staffing of the business with qualified personnel as well as facilitated trainings and development of the business personnel.

Education

Bachelor of Science – Business Administration - Wayne State University, Detroit, MI

Professional Development Center 2015 – Lawrence Technological University – Lean Six Sigma Black belt & Advanced Project Management (2015)

Master of Business Administration – University of Phoenix

Concentration: Human Resources Management

Key Skills

+

Customer Service & Retention

Time Management

Coaching & Training

Strong Leadership

Lean Six Sigma Blackbelt

Proven Sales & Profitability

Documentation & Written Communication

Research & Fact Finding

File & Account Management

+Root Cause Analysis

Experience Summary

Sales & Customer Service

Proactively met with customers to discover financial needs; provided service and/or product recommendations

Referred customers to business partners for additional services to ensure retention

Maintained policies and procedures with regards to customer contact and conflict resolutions

Established prospect list utilizing a variety of internal sources; employed exceptional customer service to grow business within branch networks

Improved profitability of branches through new business development, cross-selling of products, servicing existing customers, and creation of a strong team environment

Ranked top sales Rep. three consecutive years and increased regional sales by 20% and exceed quotas

Reviewed business process and recommend enhancements/training needs for significant deficiencies reported

Business Banking

Identified Client’s banking needs, recommend products (including up-sales)

Developed and implemented new business plans, while enhancing bank’s image in the community

Coordinated approval of loans through the Business Loan Center

Developed and maintained profitable business banking relationships

Ensured compliance with federal banking regulations

Managed six branches in the West Region with proven leadership, integrity, excellence, and diversity

Reviewed portfolio sizes that may vary in terms of complexity of credits and the number of account

Property Management

High level of enthusiasm and self-motivation for leasing and marketing properties

Natural ability to make bold, calculated decisions and initiatives to meet clients’ expectations in superlative manner.

Close familiarity with Michigan laws, regulations, policies and taxes that govern tenant and property ownership

Ability understand the “big” picture of how the budget, portfolio and customer service work together.

Maintained tenant request/complaint logs and ensures that responses to requests are performed in a timely fashion.

Understands policies of insurance on assigned property, including procedures for filing claims and loss prevention reports.

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