Customer Service Sales
Resume:
Kathy Hernandez
**** ******* **. ** ****, TX ****7 915-***-**** *.***********@*****.***
Summary
Committed and motivated, with exceptional customer service and interpersonal and decision-making skills. Strong work ethic, professional demeanor and great initiative, strong organizational and communication skills. Proficient at quickly learning new procedures.
Skills
SOFTWARE PROGRAMS
Quick Books, ORACLE Siebel HTIM, ORACLE BIEE, Sales Force Development, Connect Wise, Everest.
Microsoft Excel, Word & Outlook
COMMUNICATION
Customer Service Relations, Exceptional Interpersonal Skills, Excellent Organizational Skills,
Customer Engagement
HIGHLIGHTS
Bilingual English/Spanish
Notary Public -Commission Expires Oct. 5, 2020
General Office Procedures & Office Equipment Operation
Reporting
Data Entry
Administrative Support
Experience
CUSTOMER EXPERIENCE SPECIALIST
ZEBRA TECHNOLOGIES JULY 2017 - PRESENT
Supporting sales team, vendor operations and establishing direct relationship with customers and account representatives.
Develop strong internal relationships critical to the timely and accurate problem solving and resolution built upon professional trust and integrity.
Monitor metrics and Trending Reporting on account Service Level Agreements and Inventory levels
Track depot performance against the contract SLA’s.
Manage projects, provide analysis of customer and depot performance.
Onboard new accounts
Review and modify orders to ensure that the orders were complete for shipment.
OFFICE ASSISTANT
NCH CUSTOMS BROKERS MARCH 2017 – MAY 2017
Accounts Payable
Answer telephones, take messages and forward inquires to appropriate party.
Receive, review and sort all incoming mail.
Prepare documents for mail and delivery includes Fed EX and UPS.
File and maintain records, bank reconciliations, maintain supplies inventory by checking stock to determine inventory levels, anticipating needed supplies, placing orders for supplies, verifying receipt of supplies.
Assist with data entry of SED’s.
Perform other duties as assigned.
INSIDE SALES COORDINATOR
JENOPTIK ADVANCED SYSTEMS APRIL 2015 – JAN 2017
Primarily heading up the inside sales with excellent customer service and maintaining Quick Book entries. Managing customer data and ensure that customers are updated with the status of their orders and deliveries.
Overseeing the customer quotation process by initiating quotes, providing support on quote preparation, sales price development and responding to customers with their completed quotes.
Assisting with the maintaining warranty and RMA processes.
Administrative duties such as maintain COGS supplies and maintain company filing system.
Record and maintain company filing system. Record and maintain Import Licenses Inventory verification, manage the company ISO program as the Management Representative.
Coordinate customer visits, managing executive calendar, schedule appointments, coordinate customer visits, managing executive calendar, schedule appointments, coordinate office activities, as well as answering phones and assisting HR with HR compliance.
OFFICE MANAGER
LASER TECH INC FEB 2003 – MAR 2015
Administer front office and greet customers.
Handle incoming calls pertaining to new and existing orders,
Handle customer complaints and issues, prepare daily delivery and service schedule, dispatch technicians on accordingly
File warranty claims
In charge of Purchasing, issue quotes, enter sales orders and service work orders, invoicing, credit card billing and batching, inventory control.
Purchase and maintain office supply inventories and being careful to adhere to budgetary practice.
Evaluate and develop procedures and methods for process improvement, administrative changes or new initiatives. Provide superior customer service and ensure all incoming inquiries were handled in a timely manner, from both our customers and team members.
Education
CERTIFICATE FEB 1984 INTERNATIONAL BUSINESS COLLEGE
Executive Secretary
DIPLOMA MAY 1983 BEL AIR HIGH SCHOOL
Basic Studies
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