Customer Service Truck Driver

SUMMARY

SKILLS

EXPERIENCE

ACADEMIC BACKGROUND

EXPERIENCE AND TRAINING

SW

STEPHANIE WILLIAMS

****************@*****.*** / H: 843-***-**** / C: 843-***-**** 1458 Haviland Circle, Columbia, South Carolina 29210 Experienced load coordinator and dispatcher with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with brokers, customers and drivers. Efficient in Microsoft word, power point and excel also in acrobat. Very knowledgeable in all load boards and able to factor and do IFTA taxes and DOT requirements.

Company procedures

Fastidious

Dispatch of drivers

Planning

Time management

Oral and written communications

Safety processes and procedures

Issue resolution

Critical decision-making

Map reading and navigation skills

Customer service-oriented

Office Administrator, load coordinator, dispatcher / Smoyer Brothers LLC - Charleston, SC 03/2016 - 07/2018 Oversaw scheduled routes to assure that they were appropriately covered by the driver. Created schedules and dispatched driver to various sites in different pickup and delivery states. Checked paperwork prior to dispatching truck driver to make sure that all details were accurate. Responded to broker messages in regards to pickup and delivery issues. Optimized pickup and delivery routes, taking into account traffic, road conditions and other factors. Contacted shippers and receivers prior to pickup and delivery to confirm and coordinate delivery times. Evaluated operational records and made scheduling adjustments to maximize efficiency. Negotiated rates for the truck load with brokers to minimize costs to the company. Woodruff High School - Woodruff, SC 1996

Technical College of the Lowcountry - Beaufort, SC 2012 High School Diploma: Microsoft word,excel, power point. Civil Litigation Smoyer Brothers LLC

Job tittle- Office Administrator/ Load Coordinator/ Dispatcher Scheduled loads for the driver. Made sure the driver was up to date on DOT time and requirements. Answered incoming calls from shippers, receivers and brokers. Called brokers, shippers and receivers to arrange pickup and deliver appointments. Negotiated rates for the loads to get the highest paying loads. Made sure the loads would fit on the truck. Completed all paper work. Factored the loads for payment and did IFTA taxes. March 3, 2016 to July 18,2018

Contact- Robert Long 912-***-****

Interpreting Solutions LLC

Job title- Office Admin

Arrange appointments for Hispanic Clients to meet with Supreme court interpreter, prepare and file court documents to the court.

11/20/2013 to present

Contact- Paul Williams 843-***-****

Kroger

Job title-Deli associate

Open and close the deli. Greet and serve customers. Contact- Chris Deli Manager 803-***-****

1/10/ 2008 to 4/30/ 2010

Sitel

Contacted customers and set up and sale life insurance. Computer data entry and answered phones. 2001 to 2003

Contact- Elizabeth 786-***-****

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