Customer Service Manager

Barbara Fitzpatrick

Plainfield, IL, *****

815-***-****

b.a.fitzpatrick l *@*****.***

Objective

To obtain a collection management position where I can utilize my experience for a corporation that offers potential for advancement.

Highlight of Skills

•1O+ years Collection Manager Experience

•Effective communicator

•Excellent negotiation skills

•Detail orientated, organized and efficient

•Superior customer service skills

•Good reasoning ability

•Reliable and trustworthy

Experience

Alltran Inc., Woodridge, IL 09/2010 – 04/2018

Collections Specialist

•Department of Education collections of student loans

•Team Leader - train, mold, and develop team of collectors on a monthly basis

•Citi Bank Student loan top collector for the 3 months we had the accounts

•AR to present not only maintaining my calls but training new collectors on System

•Developed skip tracing skills on TLO, Accuriant,Google, Linkedin, Facebook, that's them and Black Book showing the new collectors how to use the excel sheet with open accounts on it

•Consistently in the top 5 percent for contact with resolution

First Credit Services, Lisle, Illinois 02/2003 - 06/2009 Collection Manager

•Demonstrated ability to lead, coach and develop effective teams

•Track Daily Collections for 3rd Party Retail Clients of Purchased Debt

•Daily Activity Tracking of Each Collector in Units

•Monitor Monthly Placements by Batch Record

•Set Collectors Daily and Monthly Goals

•Liaison for Clients for Current Placement Updates

•Set Collectors Schedules Around Placements

•Handle All Complaint Calls for Collectors in Business Unit

•Issued Disciplinary Forms

•Interview and Make Decisions for the Hiring of New Collectors

•Training of Policy and Procedures for All New Hires

•2nd Tier Voice Calls and System Recording of Payments

Collections Supervisor, Palos Hills, Illinois 12/2000 - 03/2002 Global Fresh Scents

•Directly managed a collection team

•Locate and monitor overdue accounts

•Generate payments from clients/debtors

•Locate and notify clients/debtors of delinquent accounts by telephone to solicit payment

•Record information about financial status of clients/debtors and status of collection efforts.

•Collected on Accounts Past Due for Greater than 30 Days

•Daily Account Tracking

Lemont Township High School

Education

Technical Skills

Proficient in MS Office and proprietary software

Volunteer

Warriors Watch Ride Captain 2004 to Present Arrange welcome homes and send off for military personal being deployed or returning from war Illinois Caring Patriots - Collect food for Thanksgiving Basket for Military Families

Team Beefer - Just Smile (NFP) 2014 to Present

Will County A.B.A.T.E.

Activities Coordinator for local chapters

A.B.A.T.E of Illinois, Activities Coordinator

2009 - 2011

2012 - 2014

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