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Customer Service Front Desk

Location:
Abuja, Federal Capital Territory, Nigeria
Salary:
80000
Posted:
September 03, 2018

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Resume:

Falade Adeyinka Victor

***RB Arab Contractor ac6wvn@r.postjobfree.com

Road, Maitama Ext. 080********

Mpape, www.linkedin.com/in/yinka-falade-06942395

Abuja, Nigeria.

PERSONAL INFORMATION

Date of Birth: May 23rd, 1991

Gender: Male

Nationality: Nigerian

PROFESSINAL SUMMARY

Working in a highly competitive environment where jobs are always challenging, stimulating intelligence, and creativity towards the achievement of the organization goals. Experienced Front Desk Staff with a demonstrated history of working in the consumer services industry. Skilled in research, Microsoft excel, Customer service, sales and marketing, and leadership. Strong administrative professional with over three years of specialization in customer relation, media, and brand building.

CORE COMPETENCIES

Proficiency in Microsoft Office suite Strategic planning and tactical

Strong communication and execution

Interpersonal skills Knowledge in market trend

Demonstrated expertise in decision making Writing, Speaking, and active Listening

Time Management

Making and policy formulation

Database knowledge

WORK HISTORY

FRONT DESK STAFF Nov 2017-Present

PEACOCK HOSPITALITY CONSULTS – Katampe District, Abuja

Operate telephone switchboard to answer or forward calls, taking messages, providing information, and scheduling appointments

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations

Receive payments and record receipts for services

File and maintain records

Transmit information or documents to customers, using computer, mail, or facsimile machine.

ADMINISTRATIVE ASSISTANT Jan 2017-Nov 2017

SAPPHIRE MONTESSORI SCHOOL – Berger Quarry Road Mpape, Abuja

Interpret administrative and operating policies and procedures for employees.

Answer phone calls or direct calls to appropriate parties or take messages.

Attend meetings to record minutes.

Compile, transcribe, and distribute minutes of meetings.

File and retrieve corporate documents, records, and reports.

BRAND BUILDER/PROMOTER Jul 2015-Jan 2016 OUTORI LIMITED – Omole Estate Phase 1, Ikeja, Lagos

Liaise with management to ensure achievement of targets.

Worked closely and harmoniously with other staff.

Constantly exceeding targets and maintaining excellent work record.

Answer customers’ questions about product, prices, availability, or credits terms.

Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.

Maintain customer records, using automated systems.

TEACHER Apr 2016-Mar 2017

NTA EAST COMPREHENSIVE SECONDARY SCHOOL (NYSC) Ikom, Cross-River

Maintaining discipline in the class.

Preparing lesson plans, teaching classes and evaluating students.

Sponsor extra curriculum activities such as student organization, clubs and academic contests.

Teach students personal development skills such as goal setting, independence, and self-advocacy.

EDUCATION

NASARAWA STATE UNIVERSITY – Keffi 2015

B.A. – Linguistics

NASARAWA STATE POLYTECHNIC – Lafia 2010

Diploma – Mass Communication

AQUINAS COLLEGE – Akure, 2005

INTERESTS AND ACTIVITIES

Reading and Researching

Sports

REFERENCES

Engr. Daniel Fiki Mr. John Falade

Executive Director, Head, Chemist Department,

Dofiki Nigeria Limited, Tisco Industries Limited

Abuja. Akure

070******** 070********

ac6wvn@r.postjobfree.com ac6wvn@r.postjobfree.com



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