Customer Service Front Desk
Resume:
Falade Adeyinka Victor
***RB Arab Contractor ************@*****.***
Road, Maitama Ext. 080********
Mpape, www.linkedin.com/in/yinka-falade-06942395
Abuja, Nigeria.
PERSONAL INFORMATION
Date of Birth: May 23rd, 1991
Gender: Male
Nationality: Nigerian
PROFESSINAL SUMMARY
Working in a highly competitive environment where jobs are always challenging, stimulating intelligence, and creativity towards the achievement of the organization goals. Experienced Front Desk Staff with a demonstrated history of working in the consumer services industry. Skilled in research, Microsoft excel, Customer service, sales and marketing, and leadership. Strong administrative professional with over three years of specialization in customer relation, media, and brand building.
CORE COMPETENCIES
Proficiency in Microsoft Office suite Strategic planning and tactical
Strong communication and execution
Interpersonal skills Knowledge in market trend
Demonstrated expertise in decision making Writing, Speaking, and active Listening
Time Management
Making and policy formulation
Database knowledge
WORK HISTORY
FRONT DESK STAFF Nov 2017-Present
PEACOCK HOSPITALITY CONSULTS – Katampe District, Abuja
Operate telephone switchboard to answer or forward calls, taking messages, providing information, and scheduling appointments
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
Receive payments and record receipts for services
File and maintain records
Transmit information or documents to customers, using computer, mail, or facsimile machine.
ADMINISTRATIVE ASSISTANT Jan 2017-Nov 2017
SAPPHIRE MONTESSORI SCHOOL – Berger Quarry Road Mpape, Abuja
Interpret administrative and operating policies and procedures for employees.
Answer phone calls or direct calls to appropriate parties or take messages.
Attend meetings to record minutes.
Compile, transcribe, and distribute minutes of meetings.
File and retrieve corporate documents, records, and reports.
BRAND BUILDER/PROMOTER Jul 2015-Jan 2016 OUTORI LIMITED – Omole Estate Phase 1, Ikeja, Lagos
Liaise with management to ensure achievement of targets.
Worked closely and harmoniously with other staff.
Constantly exceeding targets and maintaining excellent work record.
Answer customers’ questions about product, prices, availability, or credits terms.
Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
Maintain customer records, using automated systems.
TEACHER Apr 2016-Mar 2017
NTA EAST COMPREHENSIVE SECONDARY SCHOOL (NYSC) Ikom, Cross-River
Maintaining discipline in the class.
Preparing lesson plans, teaching classes and evaluating students.
Sponsor extra curriculum activities such as student organization, clubs and academic contests.
Teach students personal development skills such as goal setting, independence, and self-advocacy.
EDUCATION
NASARAWA STATE UNIVERSITY – Keffi 2015
B.A. – Linguistics
NASARAWA STATE POLYTECHNIC – Lafia 2010
Diploma – Mass Communication
AQUINAS COLLEGE – Akure, 2005
INTERESTS AND ACTIVITIES
Reading and Researching
Sports
REFERENCES
Engr. Daniel Fiki Mr. John Falade
Executive Director, Head, Chemist Department,
Dofiki Nigeria Limited, Tisco Industries Limited
Abuja. Akure
**********@*****.*** **********@*****.***
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