Customer Service, Secretary, Financial Clerk...
Resume:
MARY ANN LUCAS
*** ****** ****** ******* ****
*-*-*****@*******.***
EXPERIENCE
FINANCIAL CLERK/ACCOUNTING, Lucas Building Maintenance
I perform general office duties including typing reports, record keeping, maintaining files for our employees and clients. I am responsible for collecting receipts and other documents for tax purposes, monitor financial transactions, communicate with customers, venders and employees. Payroll and time keeping for employees, verify attendance, hours worked and enter data into the payroll system, print, and distribute employee checks. My responsibilities also include preparing reports, forms, and payments of the monthly, quarterly, semi-annually, and annual taxes which include, Federal, State, City, and Sales Tax, along with Workers Compensation and Unemployment. Also, the year-end reports for the previously mentions taxes, employer and employee documents such as W-2, W-3, and required forms for the IRS. I issue checks for all monthly bills for the office, maintain and pay for the office supplies, advertising, food, and travel expenses. I distribute the monthly invoices for services rendered to our clients. I have knowledge of Microsoft Word and Excel for income/expense reports, inventory list, year-end reports, payroll reports, etc.
2009-2012
CHURCH CLERK/SECRETARY, Catlettsburg church of god
I was responsible for answering the phone, greeting the Pastor or staff members appointments and directing them to the appropriate office. Typing and compiling information useful to each department of the church, as well as, ordering their supplies. Taking minutes and having the income/expense reports ready and all necessary documents needed for the business meetings. Balanced and maintained giving records for each member of the church. Prepared and made bank deposits. Balanced the checkbook, general ledger, and subledger accounts. Issued checks for the church expenses and input information into the church payroll system and printed checks. Responsible for payroll taxes withheld each month, as well as, year-end reports. Maintained membership records.
1998-2003
CSR/COLLECTIONS, Applied card systems
Applied Card Systems was a customer service call center that helped Cross Country Bank card holders with their credit card accounts. As a Customer Service Rep, I managed inbound calls for the credit card company by answering customer questions and helping resolve any problems. I was trained in several departments, such as, Silver Preferred, Presidential and On-line Banking. As a Collections Rep, I made outbound calls to aid our customers that had missed payments. While working at ACS, I was able to work for Cross Country Bank with the Certificate of Deposit and Money Market Accounts. I assisted customers in opening and closing their accounts, as well as, any questions or concerns they had.
1994-1998
BANK TELLER/CSR, Community Trust BAnk
As a bank teller, I was responsible for cashing checks, making deposits, and loan payments. I printed and signed cashier checks, money orders, and traveler’s checks. I cashed and issued savings bonds. As a business teller, I managed the vault which consisted of distributing cash/coin orders of all the tellers, as well as, the business accounts. Prepared the money for the Federal Reserve pick up and ordered the necessary money for the branch and businesses each week. As a CSR, I helped customers open checking, savings, CD’s, and IRA accounts. Helped customers purchase a safety deposit box and assisted them in gaining access to their box. Answered phones and directed the customer to the appropriate department. Balanced the ATM daily and replenished the money each week.
EDUCATION
1993 - 1994
SHAWNEE STATE UNIVERSITY
General Studies
1989 - 1993
OHIO UNIVERSITY
Studied Dietetics
SKILLS
Typing
Knowledge of Microsoft Word and Excel
Motivated
10-Key Adding Machine
Organized
Professional
ACTIVITIES
I volunteer for different activities at my church, as well as, the band boosters at the high school.
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