Digital Marketing Active Directory

Martrice Sharpe

Cell: 704-***-****

********.******@*****.***

User Acceptance Tester w Quality Assurance w IT Specialist

Exceptional ability to quickly master new concepts. Strong problem solving and analytical skills. Excellent written and oral communication. Team oriented and process centric.

Employment History and Experience:

The Remi Group, 2018

Quality Assurance Software Analyst/UAT Tester (IT Team)

Worked with business analyst to understand requirements are captured correctly in UAT test and identify ambiguities.

Design test scripts, test conditions, input test data, and expected results for user acceptance tests

Execute tests using test scripts according to UAT plans

Collaborate with QA team to summarize and document whether the test results met the established UAT exit criteria for deployment.

Gathered business needs and document requirements for technical team.

Utilized Zephyr to create test plans, test summary documents, testable use cases and functional test cases according to Agile software development cycle.

Documented software defects using JIRA bug tracking system and reported defects involving program functionality, output, online screen and content to software developers.

Worked with technical teams to develop technical requirements and solutions.

Collaborated with BA’s and developers frequently for requirements clarification.

Actively participated in project meetings and discussions.

Assisted users and Business Analysts for user acceptance testing (UAT).

Positec Tool Corporation Worx/ Rockwell Tools, 2009-2018

User Acceptance Tester/ Quality Assurance Analyst, 2013-2018 (Digital Marketing Team)

Create and maintained UAT detailed test plan, test cases, scripts and scenarios.

Daily meetings with Quality Assurance team for daily reports.

Test case execution for new functionality, regression testing and retesting defect fixes.

Using Software Development Life Cycle (SDLC) and Software Testing life Cycle (STLC) to manage application testing.

Collaborating with developers regarding testing status and defect change tracking.

Managing Mobile Testing and Mobile Simulators (Sauce Labs) to identify issues within apps.

Use Sauce Labs to record and playback test videos to identify failures and see how apps look in different browsers

Using Atlassian JIRA for issue tracking to manage environmental issues.

User Acceptance Tester, 2011-2013 (Digital Marketing Team)

Conducted user acceptance testing to ensure that development systems satisfied the needs specified in the functional requirements.

Create test cases/scripts in ALM based on the Business Requirements and Functional Specifications.

Creates and executes software test strategies and plans, tracks results, logs issues and process deviations, and ensures proper disposition and resolution of open issues.

Utilize Quality Center/ALM, QTP/UFT to support test planning and text execution tasks.

Report and track defects in ALM

Collect and enter all issues/ defects reported by subject matter expert testing team in a timely manner with accurate and detailed reproducibility steps along with frequency of problem and all supporting comments and documentation.

Document issues encountered during testing by taking print-screens, documenting steps to recreate issue, and working with subject matter experts to identify criticality and severity of issue

Assisted the team in producing high-quality applications.

Facilitates and actively participates in meetings to ensure proper communication relating to active and in-process issues.

Project Management, 2010-2011 (Digital Marketing Team)

Prioritized multiple projects and adjusted to changing due dates.

Led project team with the upgrade from the Znode platform to the Magento platform to improve conversion rates and revenue generation on our domestic and international online stores

Utilized analysis programs such as SQL and Google Analytics to generate reports.

Provided necessary coordination and planning for Programmers and Web Developers.

Provided supervision to Programmers and Web Developers.

Produced monthly development report to the Digital Marketing Supervisor and the supporting staff.

Formulated various operational features along with supporting and debugging International Web pages.

IT Support Specialist, 2009-2010

Created user accounts and assign group rights using Active Directory.

Generated repeat business through successful client follow-up through email and outbound calls.

Installed and imaged new computers for the call center and retail/sales group.

Delivered support through telephone, desk-side visits and email.

Supported MS Office Suite related issues.

Identified conflicts and provide effective solutions to minimize repetition of similar conflicts.

Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems.

Supported wireless Connectivity support and configuration.

Provided software and hardware configuration according to business requirements.

Wachovia Securities, 2006-2008

Corporate and Investment Banking

Helpdesk Support/ Tester

Managed Spanklin (a front office trading system application) including Start of Day (SOD) procedures for Charlotte and London offices.

Managed and supervised weekly Spanklin project server releases, which includes extensive manual, automated and regression testing of GUI functionality and data validation.

Managed, drafted and updating documentation for operational procedures and compiling test plans.

Trained new associates on PICCT and Peregrine Systems to ensure they could accurately report system issues with Traders, thus decreasing Bond Trader down time and promoting accurate system availability.

Communicated with users via phone and e-mail on new user setup on Wachovia database & programming issues, also point of Contact for Charlotte & International customers for password resets on secure software applications.

Managed and created user accounts using Active Directory.

Resolved service tickets using Remedy Ticketing system, and tracked customer problems and concerns in the PICCT and Peregrine Systems.

Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, WAN, LAN, and remote systems.

Recommended hardware and software solutions and upgrades using established procurement processes.

Maintained remote control functionality of Console One software to assist Traders.

Clarke American Corporation, 2003-2007

Workforce Scheduler I, 2006-2007

Maintained work schedules of Center personnel to meet daily call volume.

Tracked daily volume and facilitated meetings with sister centers comparing scheduled personnel; ensuring call centers are sufficiently staffed.

Facilitated Daily meetings between Center Managers and Team Leaders scheduling OT, scheduling meetings and training times for teams and individuals.

Analyzed historical data to anticipate the flow of the daily call volume and presented data in daily meetings with managers.

Facilitated training events and created training material for newly hired and tenured associates on eWorkforce Scheduler to ensure associates could accurately request vacation and personal time when available.

Created and maintained procedure manuals for eWorkforce Scheduler.

Provided recommended options and suggestions when Center is below service level goal.

Customer Service and Desktop Support Assistant, 2003-2006

Supported more than 300 users with desktop and telephone support for Windows 2003 Active Directory infrastructure.

Delivered support through telephone, desk-side visits and email.

Released IP addresses for Bank of America California division for call routing.

Installed RAM on various computers in the call center.

Installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms.

Resolved problem/issue on the initial call. Ensured all pertinent information regarding each call is then logged into the call tracking application database.

Identified hardware and software issues and forward to appropriate level.

Maintained accurate, complete and up-to-date inventory records of all computers and printers.

Science Application International Corp., 2001-2002

(U.S. Coast Guard Aviation Repair & Support Center)

Systems Analyst

Provided Independent Verification and Validation (IV&V) support for the U.S. Coast Guard.

Performed Quality Assurance Testing on the Aviation Logistics Management Information Subsystems (ALMIS), Aircraft Maintenance Management Information Systems (AMMIS), Aircraft Computerized Maintenance Systems (ACMS) and Electronic Aircraft Logbook (EAL).

Resolved hardware and software issues for internal and external clients.

Conducted requirements analysis, documentation inspection, design analysis testing, test reporting, software and process audits, writing test plans.

Maintained and tracked problem reports.

Managed password maintenance on various secure software applications.

Assured standards conformance and evaluated product readiness using quantifiable objective and subjective criteria.

Developed and implemented USCG ARSC Information Systems Division Test Plan.

Education and Training

Bachelor of Science, Computer and Information Science

Elizabeth City State University, Elizabeth City, NC

CPCC

Corporate and Continuing Education

Company Training: Beginning T-SQL with Microsoft SQL Server (2017), JavaScript Essential Training (2018)

Skills:

Knowledge of ecommerce software: Znode, Magento to manage local and international websites

In depth understanding of computer hardware and other operating system function

Familiar with desktop imaging software

Familiar with multiple models of desktops and laptops

Excellent communication and writing skills

Able to install equipment, wiring, machines and software programs

Able to work independently and under pressure

Working knowledge of languages like T-SQL

Understanding of terminology related with database and database management

Agile Software Development

Protractor End-to-End Testing

Languages and Software:

Zephyr, JIRA, Confluence, Sauce Labs, T-SQL, HTML, CSS, Microsoft Word; PowerPoint; Excel; Adobe, Lotus Notes, Active Directory, Windows XP, Windows Vista, Windows 10, Office Suites, Visual Studio, Visual Source Safe, PICCT, Peregrine, SAP/R3, LAN/WAN, Active Collab, Basecamp

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