Medical Assistant Customer Service

Summary

Skills

Experience

ANGELICA BOTELLO

**** ******** ********* ********* #****

Rio Rancho, NM 87144

Ph: 505-***-****

**************@*****.***

To successfully implement the knowledge and skills I have acquired as a Medical Assistant to benefit my patients, doctors as well as my team members. EKG Phlebotomy

Certified CPR Medical Office Procedures

Vitals Bilingual

Active Listening

Sep 2016 -Present

Rio Rancho, NM

Medical Assistant

UNM Sandoval Regional Medical Center

Open the rooms, make sure computer's are on, room patient's, take vitals, make sure to updated the board for out surgeon's so they know where patient's are at and what they are being seen for, help remove sutures, staples and clean incision area, put steri strips on and educate patient's on how to care for the surgery site, discharge patient's, schedule follow up appointment's, order X-ray's for patient's as requested by the doctor's. Enter lab order's, referral's, enter prior authorization's for medication's and for surgeries. I answer phone calls, answer phone messages and make sure we get an response to our patient's in a timely manner to make sure we provide quality care for our patient's. I go through faxes and make sure to answer them or have the provider review when needed. I request OR dates for surgeries as requested by the doctor's. Check in patient's when needed. Stock room, and clean room's. Work as a team with other employees. I try to keep a step ahead on the doctor's to make sure we assist patient's in a timely manner. Mar 2013 -Sep 2016

Rio Rancho, NM

Medical Assistant

Presbyterian Rust Medical Center

Taking patients vitals, weighing patients, entering vitals in EPIC system Stocking rooms as needed, no show patients, cleaning rooms as neededSubmit prescription refills, prior authorizations, and labs into Tricore systemConsented patients for procedures to be done as well as set up tray for the doctorHandle messages that come through on a daily basis from our patients, answering their questionsCalling patients to remind them of their appointment date and timeTake instruments to get sterilized for procedures to be done and pick them up for the next day Prepare schedules for next day's work Assist Doctors in the procedure roomUse of bladder scanUrine dipsAssist with Spanish speaking patients when needed. May 2012 -Mar 2013

Albuquerque, NM

Medical Assistant

Presbyterian Kaseman

Rheumatology/Endocrinology.

Taking patients vitals, weighing patients, entering vitals in EPIC systemHemoglobin A1C's, glucose test, downloading glucose meters and insulin pump reportsStocking rooms as needed, no show patients, cleaning rooms as needed. D3 bundle, updating patient's health maintenance, sending patients a diabetic report card.

Submit prescription refills, prior authorizations, and labs into Tricore system. Calling patients to remind them of their appointment date and timeConsented patients for joint injections and aspirations as well as set up tray for the doctorHandle all messages that come through on a daily basis from our patients, answering their questionsAssist with Spanish speaking patients when neededPresbyterian Kaseman Albuquerque, NM As Needed- PresentSleep ClinicTake our patients vitals and weight, along with this includes measuring their neckDownload patients SD card for those who have a sleep machineSubmit new patient information Check our voicemail and write down the message and create a telephone encounter in EPICSubmit prescription refillsFax needed information to medical suppliers for our patients who need a sleep machineClean room and stock them as needed at the end of the dayPresbyterian Kaseman Albuquerque, NM As Needed- PresentPain and Spine ClinicTake patients vitals, weight and enter vitals in the EPIC systemEnter Patient Coordination note in patients EMR chart stating patient has signed a controlled substance contractMake sure patient has signed a controlled substance contract if they do not have oneCommunicate with physician as to why the patient is being seen and which room they are in Clean rooms and stock them as they are needed.

Sep 2011 -May 2012

Albuquerque, NM

Nurse Aide

UNM Hospital

Taking patient's vital, weighing patient's, sponge baths, entering vitals in power chart, stocking rooms, glucose test, stocking items as needed. Sitting with patients that are suicidal, are at flight risk, or in need of special care. Helped in transferring patients when needed to other units. Being a floater allows me to work in different units of the hospital. Cleaning the patient's rooms before the next shift. Always making sure patients are comfortable and safe. Jun 2011 -Jul 2011

Albuquerque, NM

Student Medical Assistant

UNM Clinical Neuroscience

Taking patients vitals, rooming the patient in a clean room. I made sure the rooms were ready at the beginning and end of my shift. Entered the patient information in power chart, made sure all rooms were well stocked, cleaned them after each patient was discharged and made sure it was ready for the next patient.

Mailing letters, reminder calls, checked the linen closet frequently, and kept the doctors board in the conference room updated with the arriving patients, kept the patients in ordered as they arrived.

Worked with other medical assistants to make sure the clinic would run as smooth as Education

possible and avoid inconveniences for the doctors. Assisted at the front desk and triaged Spanish speaking patients. Dec 2006 -Jun 2009

Verizon Wireless Albuquerque, NM

Bilingual Customer Service.

Assisted the Spanish market with questions regarding their bills, handling billing disputes.

Plan changes, phone activations, reporting lost and stolen phones, insurance claims. Educated on self-serve options, troubleshooting, reporting technical issues. Facilitating accessories to customers, returning phone calls at their convenience. Jun 2004 -Dec 2006

Bank of America Rio Rancho, NM

Bilingual Customer Service.

Open and closed checking, savings, and CD accounts. Explained any type of service fees, overdraft fee, and pending charges. Ability to credit or debit accounts when necessary. Sep 2003 -Jun 2004

T - Mobile Albuquerque, NM

Bilingual Customer Care.

Discussed proper plan changes.

Reported lost and stolen phones as well as activating sim cards. Addressing concerns and issues to appropriate department. Troubleshooting when a customer was having trouble with their handset. Nov 1998 -Aug 2003

Rio Rancho, NM

Bilingual Retention Specialist Inbound call center Sprint PCS

worked in various departments within the organization which included: Customer retention department, technical department, BOF, collections, and activations. Customer Care Representative Oct 1997 -Nov 1998

JCPenney Telemarketing Rio Rancho, NM

Processed catalog orders for customer, and applied promotion codes when necessary.

Provided alternative options when items were no longer available and helped in finding store locations.

Assisted in the Spanish department where I processed order outside of the U.S as well.

Jun 1996 -Jan 1997

Dos Palos, CA

Bilingual Receptionist

Dos Palos Memorial Hospital

Mailed reminder letters to patients, registered patients in the hospital. Took co-payments and assisted Spanish patients.

Called patients to remind them of their appointment and verified their information. Albuquerque, NM

Jul 2011

Diploma: Medical Assistant

ATI Career Training Center

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