Manager Customer Service

Leena A.Hussain Jassim A.Jalil

Tel: ********

Address: Flat 24, Bldg 1048, Road 3321, Block 333

Manama – Um Al Hassam

Email: *****.*******.**@*****.***

GOAL AND OBJECTIVE:

To work in a challenging and growth oriented environment.

I am hard working, focused and extremely well organized with the willingness to work well above and beyond the call of duty.

Ability to be flexible and adaptable in a variety of situations.

EXPERIENCE:

Company: Bahrain stock exchange - Department: Settlement and Central Deposit

Position: Customer Service Trainee - Date: 2005 -2006

Duties and Responsibilities:

Assist the General Manager in letter writing, processing, photocopying, and maintenance of filing information, sending & receiving email, fax.

Good communication skills English, Arabic and ability to deal with clients.

Handle and resolve customer complaints.

Prepare and distribute customer activity reports.

Write reports weekly, monthly or annual as per management requirement.

Highly proficient in all IT application including Microsoft office, word, excel, and power point.

Company: A.K.Almoayed Group W.L.L - Date: 2007- 2009

Department: Human Resource, Position: HR Assistant

Duties and Responsibilities:

Support HR in preparation of adverts, arranging interviews and recruitment.

Preparation of agreements/contracts between company and the newly recruited staff (in Arabic / English).

Prepare offer letters for selected candidates, organize travel, accommodation, work permit, GOSI, CPR, NOC, health and residence permits.

Arrange to issue, renew and cancel passport, visa, work permit, CPR, CR and residence permit.

Typing letters, memos, and daily reports both in Arabic and English and maintain all event scheduling and event calendars.

Maintain copies and files of official documents while preserving confidentiality.

Welcomes new employees to the organization by conducting orientation.

Provides payroll information by collecting time and attendance records.

Company: Khalid Almoayed & sons – Date: 2009 – 2017

Department: Administration /HR Department – Secretary to Chairman

Duties and Responsibilities:

Collect and co-ordinate the flow of external information in the form of telephonic communication, emails, faxes and other communication modes.

Arranging travel, visas an accommodation .

Schedule meetings and arrange conference rooms.

Organizing events and conferences.

Alert manager about cancelations or new meetings.

Typing letter Both in English & Arabic, Translate documents from English to Arabic or vise versa.

Manage travel and schedule.

Handle information requests.

Arrange for outgoing mail and packages to be picked up.

Prepare statistical reports.

Greet and receive visitor.

Prepare confidential and sensitive documents.

Coordinates office management activities.

Prepare agenda for meetings.

Company: A. A. Bin Hind BSC - Date: 2017 – up to present

Department: CCSS – Admin Service Assistant / Receptionist

Duties and Responsibilities:

Greet and Welcome gusts as soon as they arrive at the office.

Direct visitors to the appropriate person and office.

Answer, screen and forward incoming phone calls.

Receive, sort and distribute daily mail / deliveries.

Update calendars and schedule meeting.

Assist in preparing for the government clearance the necessary documents for applying new work – permit, business visit visa, family visit visa, local transfer, register new employee, R/P & Re – Entry stamped, renew the R/P & the Visas if necessary,apply/renew of the CR’s & CPR arrange the appointment for the medical, Gosi & LMRA registration & cancellation… ext.

Assist in arranging all company Vehicle insurance and traffic registration annually.

Assist in preparing and submit to the Immigration and Passport Directorate all forms to get the R/P & Re-entry stamped in the passport for Expatriate employee.

Assist in preparing and submit to the LMRA all forms & applications to get the work permit & visas.

Assist in preparing and submit to the CPR office all forms & applications to get the employee’s CPR.

Assist in preparing enrollment/termination forms to General Organization for Social Insurance (GOSI) in respect of joining and terminated employees are prepared and submitted on time.

Perform other duties and responsibilities as agreed upon by the HR & Admin Service Manager and Job holder.

EDUCATION QUALIFICATION

2009 CIC (International Diploma in HR & Personnel Management)

Golden Trust Institute / Cambridge International College, UK.

2001 – 2005 Commercial Studies Diploma, University of Bahrain

1998 – 2001 Hoora Secondary School, Secondary Commercial – Certificate

CERTIFICATES:

2006 General English Conversation, From American Culture Education Center

2015 Training Courses Program, Gulf Board of Neuro Linguistic Programming

LANGUAGES:

Arabic speaking reading and writing

English speaking reading and writing

INTEREST, HOBBIES, ACTIVITY:

Reading, Swimming, Traveling

General knowledge

PERSONAL DETAILS:

Nationality: Bahraini

Place of Birth: Manama

CPR: 830602224

Date of Birth: 16-06-1983

REFERENCES can be furnished upon request.

NOTE: All relevant documents can be forward upon request.

Contact this candidate