Manager Customer Service
Resume:
Paul Tusa
Performance Manager
Madison, MS *****
******@*******.***
Use my leadership, team building skills and self motivation along with my experience in multi unit management, business development and customer service to obtain a management position with a growth oriented and performance driven company.
Authorized to work in the US for any employer
Work Experience
Regional Manager
PICS Inventory Specialists - Dallas, TX
November 2010 to July 2018
Responsible for new business start-ups in multiple areas across the country along with attaining further business based on service and productivity. Point of contact for multiple customers at the CFO level. Region growth of over 100% while maintaining highest profitability and cost control levels within the company
General Manager
Sonic Drive-In - Jackson, MS
July 2009 to October 2010
Led daily restaurant operations including hiring, training and scheduling of all personnel. Overall P&L responsibility along with daily labor and food cost accountability. Responsible for new product roll outs with high level customer service along with maintaining positive community relations. Operations Manager
RGIS Inventory Specialists - Jackson, MS
October 1998 to June 2009
Accountable for district offices across multiple states. Responsible for growth and P/L in each district along with prospecting accounts and acquiring new business from existing accounts. Account manager for regional accounts and point of contact for national accounts. Responsible for the development of 8 District and 20 Area Managers along with ensuring hourly staffing levels. District Manager
RGIS Inventory Specialists - Houston, TX
October 1988 to September 1998
Supervised a district office in the retail services industry. Services included data collection,variance reporting, POS integrity, merchandising and staffing. Responsible for daily office operations along with hiring, training and development of hourly personnel as well as 3 Area Managers. Use of Microsoft Office
(Word, Excel, PPT) along with Oracle and Salesforce.com Crew Leader
Wendy's - New Orleans, LA
October 1982 to July 1984
Worked all positions, including opening and closing of each along with training new employees. Assisted with coordination during shifts and completion of task chart for cleaning and prepping store and stations. Education
Accounting
University Of New Orleans - New Orleans, LA
1988
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