Customer Service Manager
Resume:
Andrea Caito
Warrenton MO *3383
**************@*****.***
WORK RELATED EXPERIENCE:
INSURANCE- (FULLY LICENSED IN MO) 2009-2018
RESPONSIBLE FOR PUTTING TOGETHER DETAILED QUOTES FOR HOME AND AUTO INSURANCE-DUTIES INCLUDED CALLING CUSTOMERS, UPDATING INSURANCE ENDORSEMENTS, COLLECTING PAYMENTS, CALLING IN CLAIMS, TAKING PHOTOS OF PROPERTY, AND COLLECTING IMPORTANT INFORMATION FROM CUSTOMERS.
3RD PARTY COLLECTIONS/ACCOUNTS RECEIVABLE- 2011-2018
LOCATE AND COLLECT PAST DUE BALANCES FROM CONSUMERS ON THEIR CREDIT CARD ACCOUNTS.
OFFICE MANAGEMENT/SALES TEAM MANAGEMENT/BUSINESS OWNER- 2006-2017
HAVE MANAGED TEAMS OF PEOPLE UP TO 15-RESPONSIBLE FOR KEEPING PEOPLE MOTIVATED AND HITTING GOALS-RESPONSIBLE FOR CASH HANDLING, ACCOUNTING, MAKING PURCHASES, MARKETING-RESPONSIBLE FOR INTERVIEWING, HIRING AND DISMISSING EMPLOYEES
CUSTOMER SERVICE- 2007-2018
RESPONSIBLE FOR INBOUND/OUTBOUND PHONE CALLS REQUESTING INFORMATION OR CONCERNS-RESPONSIBLE FOR COLLECTIONS OF PAST DUE ACCOUNTS-KNOWLEDGEABLE IN PRODUCT AND SERVICE INFORMATION-ADMINISTRATIVE WORK INVOLVING COMPUTERS, FAX MACHINES, COPIERS AND OTHER OFFICE EQUIPMENT
MORTGAGE CONSULTANT- 2009-2010
DAYCARE TEACHER- 2001-2007
WORK REFERENCES:
Dentwizard International- Accounts Receivable Clerk 5/2016-6/2018
Caito Agency Farmers Insurance-Self Owner 1/2016-6/2017
Taxman Insurance-Todd Taxman 636-***-**** 7/2015-1/2016 Position: Sales and Customer Service
Shelter Insurance-Jessica Schanuel Agency636-297-00536/12-5/13Position: Office Manager/CSR
FARMERS INSURANCE-ONSTOT AGENCYBLAKE ONSTOT-636-***-*****/10-1/12POSITION: AGENCY PRODUCER/CONTACT MANAGER
EDUCATION/LICENSES:ST. CHARLES COMMUNITY COLLEGE2004-PARALEGALPROPERTY AND CASUALTY LICENSE 2009-CURRENTDRIVERS LICENSE- CLASS E (CHAUFFEURS)PERSONAL
Contact this candidate