Customer Service Machine Operator
Resume:
Stephen Michael Robbins Email ***********@*****.***
** ***** **** ** ***** (home) 415-***-****
Novato, CA 94947 Cell (preferred) 775-***-****
Experience Summary:
** ***** ** ********** ** production operations management and assembly in the electronics industry building computers, cell phones, radio modems, batteries and power distribution units.
25 years of experience in managing warehouses for electronic parts, wholesale and retail foods.
30 years in sales, providing excellent customer service and route growth through cold call sales.
Highlights:
Machine Operator for Production Production Assembly Experience
Management Training Team Trainer and Leader
Cold call specialist Forklift operator
Team Leader Standing lift operator
Licensed Insurance Agent for Nevada MS Office Suite
Education:
High School Diploma
Sir Francis Drake High School, San Anselmo, CA
Nuclear Physics / Chemistry
Two years of coursework in Nuclear Physics and Chemistry
San Diego State University San Diego, Ca.
Certifications/Training:
Nevada State Department of Insurance
Licensed for Life, Health, Property and Casualty Insurance Sales in Nevada
License # 934857 Producer # 17190031
Achievements:
Built over 400 new customers per year while providing excellent customer service to new and existing Customers.
Managed to take warehouse from bottom 30% to top 12% of 500 warehouses in 1 year
Hired, trained and managed a crew of 35 employees in a startup electronics manufacturing company
Experience:
02/18 – 08/18 Server Technology, Reno, NV
Title: Assembly Tech II
Rack Mount PDU for computer server rooms
Assemble our rack mount PDU products in an ESD controlled area.
Assembled our products using small hand tools, air-powered screwdrivers and specialty tools.
Verified quality of raw materials from vendors, and assemble the units using MPI instructions on the computer.
Communicated with the leads about any problems found during the assembly process.
Packing Specialist for our products.
Ensured that all units are packaged using proper packaging and techniques that protect the integrity and safety off our units.
07/17 – 02/18 Panasonic Energy North America, Sparks, NV
Title: Machine Operator in the Mixing Department
Lithium ion Battery Production
Responsible for the accurate measurement of materials used in the production of Lithium Ion Batteries and the operation of the mixers used to produce the slurry. This work was performed in a clean room level 3 using appropriate gowning procedures and respirators.
10/16- 07/17 American Family Insurance, Reno, NV
Title: Licensed Sales Specialist
Customer Service Representative and Cold Call Insurance Sales
As a sales specialist, I am responsible for providing excellent customer service to our client base.
Made sure that their insurance needs are met, their questions are answered, and concerns addressed.
Made cold and warm sales calls to obtain new clients by providing comparative quotes for home, auto and life insurance products.
11/14- 09/16 Zulily LLC, Sparks, NV
Title: Warehouse Associate in the IC/QA Department
Title: Warehouse Facility Trainer for associates in all departments
As an IC/QA Warehouse associate I am responsible to keep the inventory and cycle counting to date.
Investigated inventory exceptions then figure out how they happened, who caused them and make appropriate adjustments to the inventory and manifests and write quality reports explaining the adjustments and associates responsible for them.
Replaced products, found on the floor, where they belonged and adjusted inventory as necessary.
As a facility trainer I was responsible to train new employees on their job tasks, safety responsibilities and retrain as necessary for all departments in the facility.
Maintained files on employee training progress.
06/92- 11/13 Schwan’s Home Service, Anderson, CA
Title: Route sales representative / Warehouse Manager
As a route sales rep. I was responsible for meeting sales and growth goals set by the company while maintaining excellent customer service.
As a warehouse manager I was tasked with maintaining the depot to company standards.
Maximized profits through the control of labor, shrink, cost of inventory, and fleet management.
In charge of safety, pest control and any project assigned to me by the company or depot manager.
Top in my management training class and had my choice of depots within the division.
01/87 – 06/92 Electronic Systems Technology, Kennewick, WA
Title: Materials Manager
In charge of the prototype assembly of our products, purchasing and sourcing of our parts and the setup of our MRP system.
Trained our new production employees and all the production control for our products.
Met production goals through management of all aspects of the materials department.
Some experience working with epoxies to encapsulate the vibration sensitive parts on our PC boards to keep them from moving in a high vibration environment.
06/85- 01/87 Manufacturing Services, Kennewick, WA.
Title: Production Manager
In charge of all aspects of production for our contract PCB board assembly.
Oversaw production, purchasing, production control and warehouse personnel.
Responsible for bidding new projects, keeping production schedules current, managing production personnel and reporting current and future progress to the owner. I become certified to solder on projects for Hanford Nuclear Reservation and other government projects.
Worked for 10 years at start-up companies as the production manager.
Responsible for doing all the prototype assembly on our products.
This included soldering of PCB board prototypes using the schematics as an assembly map. Building the wiring harnesses from blueprints and doing the mechanical assembly of the entire product.
Developed the BOM using the schematics and blueprints so I could create the materials list needed to produce the products and procure the parts. I also wrote the SOPs for each stage of assembly and for the warehousing of parts and assemblies.
Worked closely with the engineers to verify that the parts worked for form, fit and function in all assemblies.
Hired a crew for wire harness assembly, mechanical assembly, QA department, to repair products as needed and trained them all in their functions.
We used Weller soldering stations for soldering, pneumatic screw guns and small hand tools for assembly and electronic signal generators, wave form guides and multi-meters for test and repair.
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