Credit & Collections, Accounting, Customer Service

*** ***** ****** ****

Brewster, NY *****

Phone#845-***-****

***********@*****.***

Bruce Swanson

Experience

****-**** ******* & Doug, Wilton, CT

Credit & Collections Rep

Heavy Collection phone contact with International & Domestic accounts.

Strong emphasis on Customer Service and sales collaboration to resolve client disputes, payment deductions, shortages, errors and charge backs resulting in faster payment.

Issue credit memo’s for all categories: variances, damages, product discounts, shipping, promotions, volume goals, international gst, etc.

Daily Bookeeping: accounts receivable cash applications: checks, ach, wires, bacs, and credit cards. Detailed account analysis, processing of outstanding adjustments.

Strict attention to timely dispute resolution while keeping client communication a top priority.

Complete credit evaluation of new accounts, credit analysis, credit reference/financials validation, personal guarantees, set credit limits, release & hold of orders. New account set-up & existing account maintenance.

Excellent organization/prioritizing ability with attention to detail. Very strong verbal and written communication skills. Comfortable working in a fast paced environment

Software: Microsoft office, Excel, Word, Access, Outlook, ftp client, ASCII conversion.

Accounting liaison with IT dept. as support for custom software implementation for credit and collection dept.

1994–2012 Hersam Acorn Media, Trumbull, CT

Credit & Collections Manager

Reduction of accounts receivable DSO from 75+ days to a consistently maintained 40 days.

“Hands-on” daily collection calls to all accounts in the accounts receivable.

New account start to finish credit evaluation

Billing of weekly client invoicing, monthly statements and purchase order maintenance.

Cash applications, discounts and deductions research, reconciliation’s,

Complete customer service skill set with primary goal ensuring that every customer’s experience with company was highly professional and positive

Sales department reporting: weekly invoicing, commissions, accounts receivable adjustments, discounts, aging reports, special project revenue tracking. Monthly reporting consisting of: monthly statements, previous year sales variances and goals.

Creation/Implementation of Credit Policy & Collection Procedure for Retail, Classified and Internet sales departments across 3 New England regions.

Accounts receivable monthly/year end closing reporting, commission reclamations, collection agency submittals, bad debt write off, general ledger bad debt reserve analysis, returns & allowances.

Accounts Payable: Invoice input, coding, payment terms set-up, Remittance spreadsheet maintenance.

Project Team Leader for new company acquisitions including accounts receivable systems integration, troubleshooting to ensure functionality and an accurate seamless transition of new clients and their receivables.

1990–1994 Trader Publications, Cross River, NY

Credit & Collections Clerk

Managed all phases of collection for a multi-million dollar accounts receivable investment.

Customer service, collection notation of client conversations for future follow up and dispute resolution.

Cash applications, posting of daily checks, credit cards, account investigation/analysis, adjustments, Journal entries.

Reporting of a/r agings, sales staff reporting of account status, weekly commissions, adjustments, collection accounts

Developed a custom dunning letter program with an A/R system export file. The sales department also successfully utilized this process for their new business mailings.

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