Customer Service Sales
Resume:
CURRICULUM VITAE
OF
PAULINA SENONA
PERSONAL DETAILS
PERSONAL PARTICULARS
Surname : Senona
First Names : Paulina
Date of Birth : 31 March 1987
Identity Number : 870**********
Gender : Female
Disability Status : Not Disabled
Languages : English
: Sepedi
Population Group : African
Driver’s License : None
Nationality : South African
CONTACT DETAILS
Contact Number : 065-***-****
Alt.Contact Number : 064-***-****
E-mail address : ********@*****.***
Physical Address : 85 Sethokga Section
: Tembisa
: 1632
Postal Address : PO Box 2445
: Sovenga
: 0727
EDUCATION SUMMARY
Matriculation : Makgoka High School
EDUCATION BACKGROUND
Matriculation
Institution MAKGOKA HIGH SCHOOL
Subject
English, Sepedi, Afrikaans, Accounting, Economics, Business Economics Year Of Completion 2006
EMPLOYMENT HISTORY
Organisation name Statistics South Africa
Designation Supervisor
Key functions
Filing questionnaires
Writing daily reports
Duration 10/10/2011 – 10/12/2011
Organisation name Foundation Outsourced Hospitality Solution Designation Waitress
Key functions
Customer service duties
Greeting patrons once they are seated. Presenting menus to customers. Explaining menu items to customers. Answering questions from patrons about food and beverages. Sharing information with customers about the status of their orders. Refilling customer drink orders throughout the meal. Finding out if customers need additional items. Verifying that customers are satisfied with their orders.
Sales duties
Taking food and drink orders. Up-selling additional food and beverage products to patrons. Entering each item ordered into restaurant register system. Delivering checks to customers. Accepting payment for the meal.
Operations duties
Communicating customer orders to kitchen staff. Ensuring that customer orders are assembled properly in the kitchen. Delivering orders to customers. Removing empty plates, used silverware, and soiled napkins from tables. Determining when customers have completed the meal. Attending scheduled team or shift meetings. Training new food servers.
Compliance duties
Verifying age of customers who order alcoholic beverages. Following all relevant health department rules and regulations. Observing the principles of safe food handling and service. Duration 19/02/2013 – 30/01/2016
Organisation name African Pride – Irene Country Lodge Designation Waitress
Key functions
Customer service
Greeting patrons once they are seated. Presenting menus to customers. Explaining menu items to customers. Answering questions from patrons about food and beverages. Sharing information with customers about the status of their orders. Refilling customer drink orders throughout the meal. Finding out if customers need additional items. Verifying that customers are satisfied with their orders.
Sales duties
Taking food and drink orders. Up-selling additional food and beverage products to patrons. Entering each item ordered into restaurant register system. Delivering checks to customers. Accepting payment for the meal.
Operations duties
Communicating customer orders to kitchen staff. Ensuring that customer orders are assembled properly in the kitchen. Delivering orders to customers. Removing empty plates, used silverware, and soiled napkins from tables. Determining when customers have completed the meal. Attending scheduled team or shift meetings. Training new food servers.
Compliance duties
Verifying age of customers who order alcoholic beverages. Following all relevant health department rules and regulations. Observing the principles of safe food handling and service. Duration 01/02/2016 – to date
REFERENCES
Full Name: Nicole Green
Company: African Pride
Designation: Manager
Mobile Number: 076*******
Full Name: Bafana Mhlongo
Company: Foundation Outsourced Hospitality Solution Designation: Supervisor
Mobile Number: 011*******
Full Name: Freddy Makgai
Company: Statistics South Africa
Designation: Supervisor
Mobile Number: 015*******
Contact this candidate