Deborah Orlando - A/R Manager
Resume:
Debbie Orlando
******************@*****.***
COMPUTER SKILLS
Microsoft Office Products, Macola, Accpac, Cubs, Access, Infolink, Innovision, SAP, Peoplesoft, Oracle, IDS, CAS, Application Extender, Quickbooks, Great Plains, GetPaid, UGI Systems, Netlink, WAWF, M2K, Eclipse and Eterm.
SUMMARY OF QUALIFICATIONS
Over 15 years of customer service and office environment experience.
Contract review experience both government and non-government.
Experienced and effective leadership skills as well as Managerial experience.
Strong analytical, research and computer skills.
Learns quickly, adapts easily to new protocols and changing environments.
Ambitious, hardworking, dependable with a commitment to excellence.
Adept at building strong business relationships with a diverse range of customers.
Proactive, hands on style, strong team leadership skills
Strong verbal and written communication skills.
Full cycle A/R experience
Certified in Business Credit Principles, Financial Statement Analysis and Accounting through the National Association of Credit Management.
PROFESSIONAL EXPERIENCE
July 2016-Current ONESOURCE DISTRIBUTORS San Diego, Ca
Account Manager
Managed a portfolio of over 650 accounts
Created through excel a weekly aging spreadsheet and worked through accounts updating notes daily.
Daily calls on past due accounts, written correspondence via email, sent dunning notices, responded to customer, co-worker and sales inquiries, reconciled accounts daily.
Ran daily numbers for entire team and personal numbers.
Worked closely with Inside sales and customer regarding account issue’s or disputes.
Made proactive calls on high dollar invoices to verify payment was being processed on time.
Determined credit worthiness for new customers suing D&B credit reporting and trade references, set up new customers in system as well as managed all aspects of the account.
Created weekly report of accounts being held for non-payment.
Participated in customer visits with Director of Financial relations
Managed a team of 15 Sales Representatives regarding collection information, returns, releases, processing credits, customer meetings, purchase order issues.
Processed credit card payments negotiated, and managed payment plans with customers.
Managed other assigned projects.
Familiar with prelims and lien releases
2015-2016 SOUND UNITED SAN DIEGO, CA
Credit Manager
Established new accounts using D&B, determined credit limit, set up in M2K.
Using excel aging spreadsheet called on past due customers and updated notes on spreadsheet.
Managed a team of 2, hiring, training, monitoring and evaluations.
Worked with both Sales and customers on disputes, short pays, unidentified payments, returned checks and declined credit cards.
Evaluated daily orders for release.
Processed price adjustments and write offs.
Made proactive courtesy calls on high dollar invoices to ensure timely payments.
Entered invoices into customer portals for payment.
Printed invoices and credits daily for the administrative clerk to mail.
Worked closely with Controller regarding collection efforts and progress of teams personal and professional growth.
Reviewed and revised SOP manual
2014-2015 KONTRON AMERICA SAN DIEGO, CA
ACCOUNTS RECEIVABLE SPECIALIST
Using excel aging spreadsheet contacted past due accounts and noted accordingly.
Daily calls on past due accounts, written correspondence via email, sent dunning notices, responded to customers, sales and co-worker inquiries.
Submitted required weekly aging status report to Manager.
Worked with customers on identified payments, short pays, declined credit card issues and returned checks.
Processed price adjustments and write offs for Management approval.
Created “dummy invoices” or revised generated invoices for various reasons to ensure payments would not be delayed.
Entered invoices into customer portals for payment.
Determined credit worthiness using Keller credit reporting and trade references, set up new customers in SAP and managed credit limits.
Reviewed daily orders on hold to determine release status.
Negotiated and managed payment arrangements
2011-2014 TECHNOLOGY INTEGRATION GROUP San Diego, CA
ACCOUNTS RECEIVABLE SPECIALIST
Created and updated weekly excel aging spreadsheet.
Daily calls on past due accounts, written correspondence via email, sent dunning notices, responded to customer, sales and co-worker inquiries, reconciled accounts as needed, maintained records in Oracle regarding any account relevant information.
Worked with customers to obtain short pay information, declined credit card issues, returned checks and obtained tax certificates.
Processed price adjustments and write offs for Management approval.
Created “dummy invoices” or revised generated invoices for various reasons to ensure payments would not be delayed.
Entered invoices into customer portals for payment.
Reviewed daily orders on hold to determine release status.
Negotiated and managed payment arrangements
Made proactive calls on high dollar invoices to ensure timely payment.
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